Guide Download Issues Thread - March 2015
-
- Posts: 696
- Joined: Fri Jul 12, 2013 2:29 pm
- Location:
- HTPC Specs:
Day Light Savings Time in Europe is March 29th I believe. The system is probably hosed on that date for something to do with that. At least that is my guess. They always fix it. But Eric is a Ceton guy who seems to always come through for us here. So can you do your magic again Eric? Thanks in advance.
Fios has many free previews these coming weeks! I only noticed mine was broke when I started looking up the recordings.
Fios has many free previews these coming weeks! I only noticed mine was broke when I started looking up the recordings.
- maize1951
- Posts: 25
- Joined: Wed Mar 18, 2015 5:33 pm
- Location: Belmont, Michigan
- HTPC Specs:
Maybe I will try by the end of the day and roll back the time by one hour and then do an manual update and see what happens, but I don't know if it will work or not.
- davidhp
- Posts: 181
- Joined: Thu Mar 13, 2014 2:28 pm
- Location:
- HTPC Specs:
Don't think this has anything to do with day light savings as March 8th was the date for it in the states and this was not a problem then. This is Microsoft not paying attention to the EPG updates and ignoring the fact that it is not working correctly. It has to do with Microsoft not caring about their customers.
-
- Posts: 121
- Joined: Sun Aug 21, 2011 8:52 pm
- Location:
- HTPC Specs:
My guide data also ends on the 28th. Zip code 21043.
-
- Posts: 17
- Joined: Thu Jan 12, 2012 3:22 pm
- Location:
- HTPC Specs:
Mine also ends on March 28th. Has anyone gone through setting up the TV signal again to see if that refreshes the guide data?
- maize1951
- Posts: 25
- Joined: Wed Mar 18, 2015 5:33 pm
- Location: Belmont, Michigan
- HTPC Specs:
Barb Bowman the community moderator from Micro$oft Community says "I've received confirmation from a Microsoft source that they are now looking into the EPG issue". Maybe they will have it fixed by the end of the day, although I really wonder what the problem is. Perhaps old servers that have to manually be set to correct time, as when I used to work at Menard's we used to have old servers in the front of the store that had to be set up manually to the correct time every time an time change (DST) came up, the new servers that replaced them are now fully automatic when it comes to the time changing.
-
- Posts: 1378
- Joined: Mon Aug 22, 2011 9:23 pm
- Location:
- HTPC Specs:
FYI I reached out to MS and they let me know they are aware of the issue and have already taken steps to resolve it, however it will take a little time to sort itself out.
Quality Assurance Manager, Ceton Corporation
-
- Posts: 696
- Joined: Fri Jul 12, 2013 2:29 pm
- Location:
- HTPC Specs:
Thanks again! I knew you could do it. But how come we never get an explanation? Top secret?erkotz wrote:FYI I reached out to MS and they let me know they are aware of the issue and have already taken steps to resolve it, however it will take a little time to sort itself out.
-
- Posts: 2841
- Joined: Sun Jun 02, 2013 9:44 pm
- Location:
- HTPC Specs:
Thanks for the update!maize1951 wrote:Barb Bowman the community moderator from Micro$oft Community says "I've received confirmation from a Microsoft source that they are now looking into the EPG issue". Maybe they will have it fixed by the end of the day, although I really wonder what the problem is. Perhaps old servers that have to manually be set to correct time, as when I used to work at Menard's we used to have old servers in the front of the store that had to be set up manually to the correct time every time an time change (DST) came up, the new servers that replaced them are now fully automatic when it comes to the time changing.
References:
http://answers.microsoft.com/en-us/wind ... 0e9d177b62
http://answers.microsoft.com/en-us/wind ... 11dc3a3207
Last edited by Space on Mon Mar 23, 2015 6:32 pm, edited 1 time in total.
-
- Posts: 1378
- Joined: Mon Aug 22, 2011 9:23 pm
- Location:
- HTPC Specs:
I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
Quality Assurance Manager, Ceton Corporation
-
- Posts: 696
- Joined: Fri Jul 12, 2013 2:29 pm
- Location:
- HTPC Specs:
Ok good enough, but people are already angry I just want my movies to recorderkotz wrote:I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
-
- Posts: 2841
- Joined: Sun Jun 02, 2013 9:44 pm
- Location:
- HTPC Specs:
Anger people? I guess that means it was something stupid...erkotz wrote:I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
-
- Posts: 1378
- Joined: Mon Aug 22, 2011 9:23 pm
- Location:
- HTPC Specs:
Err anger people at MS - I don't want to share info I wasn't supposed to share.Space wrote:Anger people? I guess that means it was something stupid...erkotz wrote:I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
Quality Assurance Manager, Ceton Corporation
- maize1951
- Posts: 25
- Joined: Wed Mar 18, 2015 5:33 pm
- Location: Belmont, Michigan
- HTPC Specs:
Probably something very embarrassing like I mentioned in my previous post. I also forgot to mention the Menard's store servers also used MS-DOS (now Linux) until about five years ago and found out nobody no longer wanted to work on them (MS-DOS system)! LOLerkotz wrote:Err anger people at MS - I don't want to share info I wasn't supposed to share.Space wrote:Anger people? I guess that means it was something stupid...erkotz wrote:I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
Last edited by maize1951 on Mon Mar 23, 2015 6:56 pm, edited 4 times in total.
-
- Posts: 2841
- Joined: Sun Jun 02, 2013 9:44 pm
- Location:
- HTPC Specs:
Ahhh, got ya. Do you know if they have a system in place to automatically detect when this sort of thing happens (and notify someone) or do they rely solely on their flawed and frustrating system of customer notification/complaints(and of course you contacting them directly )?erkotz wrote:Err anger people at MS - I don't want to share info I wasn't supposed to share.Space wrote:Anger people? I guess that means it was something stupid...erkotz wrote:I usually get an explanation, but I'm unclear if I'm allowed to share it (and it's ultimately unimportant) so I don't want to share it and anger people.
Last edited by Space on Mon Mar 23, 2015 6:43 pm, edited 1 time in total.
-
- Posts: 1378
- Joined: Mon Aug 22, 2011 9:23 pm
- Location:
- HTPC Specs:
I know they were aware of the issue before I contacted them. I don't know the specifics of how.Space wrote:Ahhh, got ya. Do you know if they have a system in place to automatically detect when this sort of thing happens (and notify someone) or do they rely solely on their flawed and frustrating system of customer reports (and of course you contacting them directly ?
Quality Assurance Manager, Ceton Corporation
-
- Posts: 2841
- Joined: Sun Jun 02, 2013 9:44 pm
- Location:
- HTPC Specs:
I really wish that Microsoft had a better feedback mechanism to let their customer's know when they are aware and working on a problem. The most frustrating thing about these outages is that we have no idea if they even know about it.
-
- Posts: 52
- Joined: Wed Feb 08, 2012 1:59 am
- Location:
- HTPC Specs:
Thank you Eric!erkotz wrote:FYI I reached out to MS and they let me know they are aware of the issue and have already taken steps to resolve it, however it will take a little time to sort itself out.
-
- Posts: 657
- Joined: Tue Dec 20, 2011 11:05 pm
- Location:
- HTPC Specs:
Ditto thanks Eric. One interesting thing to know is if they only figured it out internally, or whether any of the half-dozen ways people tried to get their attention worked. If one did, sure would like to know the comm channel that does work. If not, at least we know trying to contact them is futile.
-Alan
-
- Posts: 657
- Joined: Tue Dec 20, 2011 11:05 pm
- Location:
- HTPC Specs:
No changes yet, but way to early to expect a miracle yet I'd suppose.
-Alan