Tuning Adapter lights blink continuously

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amador

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Tuning Adapter lights blink continuously

#1

Post by amador » Sat Jun 01, 2013 7:37 pm

My tuning adapters lights keep blinking. I picked up a new one from the office but still same problem. It is a Motorola TA and under downstream status

Inband Freq: 861.00 MHZ QAM256
Carrier lock : No
SNR 0 db poor

I have an internal pci

mdavej

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#2

Post by mdavej » Sat Jun 01, 2013 8:25 pm

You have to call and have it authorized/paired with your card. Stay on the phone with them until you get a solid light.

erkotz

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#3

Post by erkotz » Mon Jun 03, 2013 9:51 pm

mdavej wrote:You have to call and have it authorized/paired with your card. Stay on the phone with them until you get a solid light.
Tuning adapters are not (statically) paired with the CableCARD, but do need to be authorized. I agree this likely sounds like a non-authorized TA, however without full logs I cannot say. The signal information you posted is typically not a cause for concern.
Quality Assurance Manager, Ceton Corporation

amador

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#4

Post by amador » Tue Jun 04, 2013 1:59 am

I was bad tuning adapter. That is four bad tuning adapters since the fall of 2010.

erkotz

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#5

Post by erkotz » Tue Jun 04, 2013 5:29 am

amador wrote:I was bad tuning adapter. That is four bad tuning adapters since the fall of 2010.
I doubt it was bad. It probably was not provisioned correctly
Quality Assurance Manager, Ceton Corporation

amador

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#6

Post by amador » Wed Jun 05, 2013 12:24 am

What is the correct procedure to have the TA paired? I called the TWC National CableCard Number to have them paired. Are they doing something wrong?

erkotz

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#7

Post by erkotz » Wed Jun 05, 2013 4:10 pm

amador wrote:What is the correct procedure to have the TA paired? I called the TWC National CableCard Number to have them paired. Are they doing something wrong?
TAs are provisioned, not paired. They need to be activated for service like any other STB. This is unrelated to pairing a CableCARD (though similar). They are supposed to be provisioned when you pick them up, but sometimes they are not.
Quality Assurance Manager, Ceton Corporation

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