All my listings are gone

[jlordl]

I've been using epg123 happily with WMC and Schedules Direct since Dec 2019. On Monda, I went to program recordings for the week and had "No Data" for every channel. I've downloaded and installed the latest version 1.3.6.20 and run the client setup several times, but I still get nothing. It seems my lineup has been "deleted at the headend." I see the line up in the client, but not in epg123.
Here's a log snippet:

[4/1/2020 5:03:01 PM] ===============================================================================
[4/1/2020 5:03:01 PM] Beginning epg123 client execution. version 1.3.6.20
[4/1/2020 5:03:01 PM] ===============================================================================
[4/1/2020 5:03:01 PM] [ INFO] Beginning epg123 client execution. 2020-04-02 00:03:01Z
[4/1/2020 5:03:01 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[4/1/2020 5:03:03 PM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[4/1/2020 5:03:21 PM] ===============================================================================
[4/1/2020 5:03:21 PM] Beginning epg123 update execution. version 1.3.6.20
[4/1/2020 5:03:21 PM] ===============================================================================
[4/1/2020 5:03:21 PM] [ INFO] Beginning EPG123 update execution. 2020-04-02 00:03:21Z
[4/1/2020 5:03:21 PM] [ INFO] DaysToDownload: 21 , TheTVDBNumbers : True , PrefixEpisodeTitle: True , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: False
[4/1/2020 5:03:22 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[4/1/2020 5:03:22 PM] [ INFO] Status request successful. account expires: 2021-01-06T16:12:47Z , lineups: 1/4 , lastDataUpdate: 2020-04-01T21:18:34Z
[4/1/2020 5:03:22 PM] [ INFO] system status: Online , message: No known issues.
[4/1/2020 5:03:23 PM] [ INFO] Successfully retrieved TMDb configurations.
[4/1/2020 5:03:23 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[4/1/2020 5:03:23 PM] Entering buildLineupServices() for 1 lineups.
[4/1/2020 5:03:23 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-WA62449-DEFAULT.
[4/1/2020 5:03:23 PM] [WARNG] Subscribed lineup USA-WA62449-DEFAULT has been DELETED at the headend.
[4/1/2020 5:03:23 PM] [ERROR] There are 0 stations queued for download from 1 subscribed lineups. Exiting.
[4/1/2020 5:03:23 PM] [ERROR] Check that lineups are 'INCLUDED' and stations are selected in the EPG123 GUI.
[4/1/2020 5:03:23 PM] [ERROR] Failed to create MXF file. Exiting.
[4/1/2020 5:03:23 PM] [ INFO] epg123 update execution time was 00:00:02.6093750.
[4/1/2020 5:03:24 PM] [ERROR] An instance of EPG123 Client import is already running. Aborting this instance.

[Space]

This is probably something to ask Schedules Direct. Did you try selecting a different lineup?

[garyan2]

For you to be completely out of guide listings, your lineup would have had to have been deleted around 17 days ago? [Just checked and it looks like it was deleted on 3/12.]

Check to see if there is a replacement lineup... there may be a "Rebuild" lineup. Comcast has been doing this around the nation (having the suppliers delete the current lineups and creating new ones).

[jlordl]

Hi, I don't know how to create or rebuild a line up. Is that through SD?
Thanks!

[garyan2]

Sorry, open the configuration GUI, click the [Lineups] button and try adding a new lineup. See if there is a new lineup there that replaces the old deleted one. It may have the word "Rebuild" in its' title. For any of the lineups, you can right-click it to preview the channel numbers and stations to verify it is correct or not.

[jlordl]

Sorry, open the configuration GUI, click the [Lineups] button and try adding a new lineup.

Thanks so much--that worked. You're the best!