Requested Security Protocol Not Supported

[Pixelz]

Hi Gary,
After years of successfully using EPG123, I noticed a failure to download any SD listings which started on June 8th. The significant error in the logs seems to be an unhandled exception in epg123.exe with the message "The requested security protocol is not supported".

I'm not aware of any changes locally, and I've since tried --
clearing the cache
upgrading from v1.7.1.0 to v1.7.1.7
rebuilding the WMC database and rerunning TV setup
-- but none of these helped.

When I try to run EPG123 the configuration shows my subscribed lineup in the right hand pane, but all the entries are greyed out and cannot be amended.
If I try to Save or Save & Execute the configuration I get an error dialog saying --
"There are no included lineups and/or no stations to download. Do you wish to commit these changes?"
If I choose "Yes" the operation fails with the original "Requested Security Protocol Not Supported" error.

When I run EPG123 Client the Guide Channel are displayed normally (not greyed out and selectable).

I've included the last few failed attempts from my logfile (after rebuilding the WMC database).

[18/06/2022 11:07:06] ===============================================================================
[18/06/2022 11:07:06] Activating the epg123 configuration GUI. version 1.7.1.7
[18/06/2022 11:07:06] ===============================================================================
[18/06/2022 11:07:06] *** Windows 7 Ultimate, 32-bit [Version: 6.1.7601.23964] ***
[18/06/2022 11:07:06] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[18/06/2022 11:07:06] [ERROR] Unhandled thread exception caught from epg123.exe. message: The requested security protocol is not supported.
[18/06/2022 11:07:34] [ INFO] Backing up WMC configurations ...
[18/06/2022 11:07:38] [ INFO] Successfully forced a Media Center database configuration backup. Exit code: 0
[18/06/2022 11:07:40] [ INFO] Deleting eHome folder contents ...
[18/06/2022 11:07:40] [ INFO] Stopping process "ehrec"
[18/06/2022 11:07:40] [ INFO] Refreshing registry keys ...
[18/06/2022 11:07:40] [ INFO] Starting Windows Media Center ...
[18/06/2022 11:07:40] [ INFO] Waiting for initial WMC database build ...
[18/06/2022 11:07:58] [ INFO] Performing a manual database update ...
[18/06/2022 11:09:28] [ INFO] Increasing tuner limits ...
[18/06/2022 11:09:28] Entering ImportMxfFile() for file "C:\Users\Richard\AppData\Local\Temp\8595e53c-719a-4777-9c99-5aad353b053e.mxf".
[18/06/2022 11:09:29] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[18/06/2022 11:09:29] Exiting ImportMxfFile(). SUCCESS.
[18/06/2022 11:09:29] [ INFO] Updating satellite transponders ...
[18/06/2022 11:09:29] Entering ImportMxfFile() for file "C:\ProgramData\GaRyan2\epg123\satellites\transponders.mxf".
[18/06/2022 11:09:31] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[18/06/2022 11:09:31] Exiting ImportMxfFile(). SUCCESS.
[18/06/2022 11:09:31] [ERROR] Exception thrown during UpdateDvbsTransponders(). Object reference not set to an instance of an object.
at epg123Client.WmcUtilities.UpdateDvbsTransponders(Boolean ignoreDefault)
[18/06/2022 11:09:31] [ INFO] Opening WMC for TV Setup ...
[18/06/2022 11:09:31] [ INFO] Waiting for user to complete Step 2 ...
[18/06/2022 11:15:24] [ INFO] Activating guide in registry ...
[18/06/2022 11:15:24] [ INFO] Disabling background scanner ...
[18/06/2022 11:15:33] [ INFO] Increasing tuner limits ...
[18/06/2022 11:15:33] Entering ImportMxfFile() for file "C:\Users\Richard\AppData\Local\Temp\ad4690f6-a826-4522-8ced-602c0b07ebf1.mxf".
[18/06/2022 11:15:33] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[18/06/2022 11:15:33] Exiting ImportMxfFile(). SUCCESS.
[18/06/2022 11:15:33] [ INFO] Opening WMC for TV Setup ...
[18/06/2022 11:15:33] [ INFO] Waiting for user to complete Step 2 ...
[18/06/2022 11:47:46] [ INFO] Activating guide in registry ...
[18/06/2022 11:47:46] [ INFO] Disabling background scanner ...
[18/06/2022 11:47:50] [ INFO] Opening EPG123 Configuration GUI ...
[18/06/2022 11:47:50] ===============================================================================
[18/06/2022 11:47:51] Activating the epg123 configuration GUI. version 1.7.1.7
[18/06/2022 11:47:51] ===============================================================================
[18/06/2022 11:47:51] *** Windows 7 Ultimate, 32-bit [Version: 6.1.7601.23964] ***
[18/06/2022 11:47:51] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[18/06/2022 11:47:51] [ INFO] Waiting for EPG123 to close ...
[18/06/2022 11:47:51] [ERROR] Unhandled thread exception caught from epg123.exe. message: The requested security protocol is not supported.
[18/06/2022 11:48:10] [ INFO] Status request successful. account expires: 2022-11-07T14:01:28Z , lineups: 1/4 , lastDataUpdate: 2022-06-17T22:24:29Z
[18/06/2022 11:48:10] [ INFO] system status: Online , message: No known issues.
[18/06/2022 11:48:10] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[18/06/2022 11:48:11] [ INFO] Successfully retrieved the station mapping for lineup GBR-1000014-DEFAULT.
[18/06/2022 11:48:12] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 18/06/2022 00:00:00; Exit: 0x00000000
[18/06/2022 11:48:35] [ INFO] epg123 update execution time was 00:00:00.0100000.
[18/06/2022 11:48:35] [ INFO] Opening recording request transfer tool and waiting for it to close ...
[18/06/2022 11:51:30] [ INFO] Setup is complete. Be sure to create a Scheduled Task to perform daily updates and keep your guide up to date!
[6/18/2022 11:53:17 AM] [ INFO] **** Intercepted "mcupdate.exe -u -nogc" call. Ignored. ****
[18/06/2022 11:54:20] ===============================================================================
[18/06/2022 11:54:20] Activating the epg123 configuration GUI. version 1.7.1.7
[18/06/2022 11:54:20] ===============================================================================
[18/06/2022 11:54:20] *** Windows 7 Ultimate, 32-bit [Version: 6.1.7601.23964] ***
[18/06/2022 11:54:20] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[18/06/2022 11:54:20] [ERROR] Unhandled thread exception caught from epg123.exe. message: The requested security protocol is not supported.
[18/06/2022 11:54:43] [ INFO] Status request successful. account expires: 2022-11-07T14:01:28Z , lineups: 1/4 , lastDataUpdate: 2022-06-17T22:24:29Z
[18/06/2022 11:54:43] [ INFO] system status: Online , message: No known issues.
[18/06/2022 11:54:43] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[18/06/2022 11:54:43] [ INFO] Successfully retrieved the station mapping for lineup GBR-1000014-DEFAULT.
[18/06/2022 11:54:45] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 18/06/2022 00:00:00; Exit: 0x00000000
[18/06/2022 11:55:55] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[18/06/2022 11:56:08] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[18/06/2022 11:56:09] [ INFO] Successfully retrieved the station mapping for lineup GBR-1000014-DEFAULT.

Any advice or suggestions would be very gratefully received.
-Richard

[d00zah]

Maybe your current .NET version?

viewtopic.php?f=99&t=13918&start=100#p148106

[Pixelz]

Thanks for your help. Should've searched the exception error message more carefully.
So, I installed .NET Framework 4.8 Runtime (the 4.5 install gave a certificate error) and the SD Server is happy again.

[garyan2]

Correct, .NET will need to be updated to at least 4.5 in order to handle TLS1.2 protocols. I am interested though in this error:

Code: Select all

[18/06/2022 11:09:31] [ERROR] Exception thrown during UpdateDvbsTransponders(). Object reference not set to an instance of an object.
at epg123Client.WmcUtilities.UpdateDvbsTransponders(Boolean ignoreDefault)

Could you zip up the contents of c:\programdata\garyan2\epg123\satellites folder and send to support@garyan2.net? I'd like to find why that exception is being thrown. Thanks.

[StinkyImp]

.NET will need to be updated to at least 4.5

I use a "portable" program to quickly determine the .NET versions on my system.

https://portableapps.com/apps/utilities ... r-portable

For non-PortableApps users I think there's a portable version available on the publisher's website (linked on the website above).

[d00zah]

Not to step on the Imp's toes, but I'd been thinking that since .NET version now matters, it might make sense to report it in the logging?

[6/19/2022 12:59:22 PM] ===============================================================================
[6/19/2022 12:59:22 PM] Beginning epg123 client execution. version 1.7.1.10
[6/19/2022 12:59:22 PM] ===============================================================================
[6/19/2022 12:59:22 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.24535] ***
[6/19/2022 12:59:22 PM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[6/19/2022 12:59:22 PM] *** Windows .NET [Version: ???] is installed. ***

[garyan2]

Maybe. You will only get that information though if the .NET installed already meets the minimum required. Since I re-targeted the framework to 4.5 for the latest releases, the program won't run unless the minimum 4.5 is met.

EDIT: plus, you can have multiple versions of .NET Framework installed (1.1, 2.0, 3.0, 3.5, 4.x) not counting for the Core versions.

[d00zah]

Ah. Recalled it being discussed, but missed it in the change log. Moot point now. Thanks.