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WMC reverting back

Posted: Mon Jan 11, 2021 1:32 am
by KarterJK
okay I have complained about 'time to update data guide' message before
but
now I know what is triggering it.

My guide provider is somehow being reset from EPG123 to Microsoft default...in each instance I was using ver. 1.6
How is that possible? I did use taskbar update icon button.

I am baffled

Re: WMC reverting back

Posted: Mon Jan 11, 2021 1:41 am
by garyan2
Could you send me your log file (c:\programdata\garyan2\epg123\trace.log) to support@garyan2.net. If WMC is reverting back to MS as a guide source, then you would have to perform setup again every time. If running the epg123 update fixes things, then there is something with your scheduled task that is not working.

Re: WMC reverting back

Posted: Mon Jan 11, 2021 5:54 am
by Gripweed
KarterJK wrote:
Mon Jan 11, 2021 1:32 am
I am baffled
Are you using any type of Windows cleaner programs? Such as CCleaner or BleachBit? If so, make sure they aren't doing any cleaning of WMC files or registry settings. I had an unrelated program acting up on me about once a week. I finally realized that BleachBit was cleaning out a vital file for the program when I ran the cleaner about once a week. I turned off the cleaning of the program and all was well thereafter.

Re: WMC reverting back

Posted: Mon Jan 11, 2021 1:19 pm
by KarterJK
garyan2 wrote:
Mon Jan 11, 2021 1:41 am
Could you send me your log file (c:\programdata\garyan2\epg123\trace.log) to support@garyan2.net. If WMC is reverting back to MS as a guide source, then you would have to perform setup again every time. If running the epg123 update fixes things, then there is something with your scheduled task that is not working.
will do
update: they're sent

Re: WMC reverting back

Posted: Mon Jan 11, 2021 1:30 pm
by KarterJK
Gripweed wrote:
Mon Jan 11, 2021 5:54 am
KarterJK wrote:
Mon Jan 11, 2021 1:32 am
I am baffled
Are you using any type of Windows cleaner programs? Such as CCleaner or BleachBit? If so, make sure they aren't doing any cleaning of WMC files or registry settings. I had an unrelated program acting up on me about once a week. I finally realized that BleachBit was cleaning out a vital file for the program when I ran the cleaner about once a week. I turned off the cleaning of the program and all was well thereafter.
I do use CCleaner, just ran a test. No changes.

Re: WMC reverting back

Posted: Mon Jan 11, 2021 3:13 pm
by garyan2
Well, everything in your log file looks pretty good. Your task is running everyday, you have automatch enabled, no funny stuff and you've only had a couple warnings due to discontinuities which doesn't affect anything.

I did notice that yesterday you had a garbage cleanup run. If you had a WMC database crash/recovery, when you open WMC it will prompt that a recovery has occurred and you should check your scheduled recordings and when you click the guide it will tell you there is less than 3 days of guide available. Does this sound like what is happening?

Could you open file explorer and navigate to c:\programdata\microsoft\ehome and take a picture of that? I want to see when the recoveries are happening and if there is some correlation to anything.

Re: WMC reverting back

Posted: Tue Jan 12, 2021 9:35 am
by KarterJK
I can't remember exactly which machine it was. Happened on two of them, we have 12 machines running. I reverted back to v1.5 on those, everything else is v1.6.

Let me wait until it happens again. I will collect all the relative files, now that I know what to look for.