[ERROR] Error using loadmxf.exe to import new guide information. Exit code: -1

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cybrsage

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[ERROR] Error using loadmxf.exe to import new guide information. Exit code: -1

#1

Post by cybrsage » Thu May 21, 2020 5:19 pm

I cannot update my schedule. It worked, but now it no longer does. I downloaded the newest version, updated the software, deleted / recreated the task at a new time, saved and executed the changes, and rebooted the PC. Same results, 0xffffffff. My log is huge due to doing multiple failed updates, but this is the last attempt.

Code: Select all

[5/21/2020 1:14:33 PM] ===============================================================================
[5/21/2020 1:14:33 PM]  Beginning epg123 client execution. version 1.3.7.0
[5/21/2020 1:14:33 PM] ===============================================================================
[5/21/2020 1:14:33 PM] [ INFO] Beginning epg123 client execution. 2020-05-21 17:14:33Z
[5/21/2020 1:14:33 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[5/21/2020 1:14:34 PM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[5/21/2020 1:14:34 PM] [ INFO] Error: The following error was encountered while processing the file. Aborting.
[5/21/2020 1:14:34 PM] [ INFO] GuideImage: InsertRow() failed (attempt 0 of 10) for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- HR = 0x80004005
[5/21/2020 1:14:35 PM] [ERROR] Error using loadmxf.exe to import new guide information. Exit code: -1
[5/21/2020 1:14:35 PM] Exiting importMxfFile(). FAILURE.
[5/21/2020 1:14:35 PM] [ERROR] Failed to import .mxf file. Exiting.
I get the error in seconds after manually running the task in Task Manager.
Last edited by cybrsage on Thu May 21, 2020 5:24 pm, edited 1 time in total.

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garyan2

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#2

Post by garyan2 » Thu May 21, 2020 5:23 pm

The error is from the WMC utility program loadmxf.exe which imports the guide listings created by EPG123 into the WMC database. This is typically an indication of a database corruption.

From a command prompt, run "start /wait c:\windows\ehome\mcupdate.exe -uf -dbgc" and wait for it to complete. Once complete, try an update again. If it still does not work, then you will have to rebuild the database using the client [Rebuild WMC Database] button.
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

cybrsage

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#3

Post by cybrsage » Thu May 21, 2020 5:26 pm

I am on WIndows 7. I get the following error when I run that command:

Windows Media Center Store Update Manager has stopped working
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: mcupdate.exe
Problem Signature 02: 6.1.7601.24000
Problem Signature 03: 5a4995fb
Problem Signature 04: mcstore
Problem Signature 05: 6.1.0.0
Problem Signature 06: 4ce7b873
Problem Signature 07: 42b
Problem Signature 08: 6cc
Problem Signature 09: AMAG3AACMAWG2XAF344U21ACVE5PSTKL
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

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garyan2

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#4

Post by garyan2 » Thu May 21, 2020 5:35 pm

Hmm. Try rebooting and try again. I'm wondering if something is holding onto the database and letting mcupdate do its' thing (garbage cleanup).
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

cybrsage

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#5

Post by cybrsage » Thu May 21, 2020 5:50 pm

I did, same results. I just deleted the WMC database as I read online and am rebuilding it now.

EDIT: The rebuild obtained new guide info, so now I have to wait a few days to see if it fails. I will update with success or failure. Thanks for the rapid response and help!!!
Last edited by cybrsage on Thu May 21, 2020 5:57 pm, edited 1 time in total.

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garyan2

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#6

Post by garyan2 » Thu May 21, 2020 5:53 pm

The [Rebuild WMC Database] does the database deletion as well. It's a 1-click done operation... well 2-clicks because you will need to import your guide listings again.
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

cybrsage

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#7

Post by cybrsage » Thu May 21, 2020 5:57 pm

AH! I will remember that for the future. :)

cybrsage

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#8

Post by cybrsage » Thu May 21, 2020 6:31 pm

Everything is complete, the guide exists again and works to tune a show. I manually ran the update task and it completed successfully. I will consider this to be fixed. Thank you so much!

cybrsage

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#9

Post by cybrsage » Fri May 22, 2020 5:26 pm

Rebuilding the WMC Database did the trick. I wanted to close the loop and say thank you!

jones4725

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#10

Post by jones4725 » Wed Jul 01, 2020 9:54 pm

Hi everyone, I wanted to also confirm that I had the same issues with my guide not running ([ERROR] Error Using Loadmxf.Exe To Import New Guide Information. Exit Code: -1) and the EPG123 scheduled task would not complete any longer. The "start /wait c:\windows\ehome\mcupdate.exe -uf -dbgc" attempt via the command prompt would cause Windows Media Center Store Update Manager to crash, even after multiple reboots. Running the Rebuild WMC Database option from the EPG123 Client worked and I was able to see the guide updated after that.

One issue I had afterward was that I then received errors in WMC when trying to tune to a channel. WMC could not connect with my tuners after the database rebuild (I have an HDHR Prime). I restarted the HDHomeRun service with WMC running, and then could tune to channels once again.

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garyan2

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#11

Post by garyan2 » Thu Jul 02, 2020 5:12 am

jones4725 wrote:
Wed Jul 01, 2020 9:54 pm
One issue I had afterward was that I then received errors in WMC when trying to tune to a channel. WMC could not connect with my tuners after the database rebuild (I have an HDHR Prime). I restarted the HDHomeRun service with WMC running, and then could tune to channels once again.
I hadn't seen or heard of this, but the only thing I can think of is that EPG123 had to stop the HDHR service in order to delete the database. In which case, after the rebuild completes, you will have to manually start it back up again.
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

jones4725

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#12

Post by jones4725 » Thu Jul 02, 2020 1:53 pm

garyan2 wrote:
Thu Jul 02, 2020 5:12 am
jones4725 wrote:
Wed Jul 01, 2020 9:54 pm
One issue I had afterward was that I then received errors in WMC when trying to tune to a channel. WMC could not connect with my tuners after the database rebuild (I have an HDHR Prime). I restarted the HDHomeRun service with WMC running, and then could tune to channels once again.
I hadn't seen or heard of this, but the only thing I can think of is that EPG123 had to stop the HDHR service in order to delete the database. In which case, after the rebuild completes, you will have to manually start it back up again.
Hi Gary -- the HDHomeRun service was actually running though! I could use the HDHR Quick View app on my HTPC and tune to all my channels; it was simply that any channel in WMC gave the "no tuner available" message. Windows event viewer also showed logs that WMC couldn't communicate with the tuner (and the tuner ID was definitely the right one and matched what the HDHR Config app said the tuner ID was). I just restarted the HDHomeRun service and then could tune to channels in WMC once more.

Thanks!

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garyan2

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#13

Post by garyan2 » Thu Jul 02, 2020 5:16 pm

Interesting. I'll try further to recreate (I've got HDHR connects) and may just file this away as an interesting quirk. Thanks for the info and the solution!
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

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