No guide listings after SD renewal

[bruceb2]

EPG123 was working fine, but after renewing my Schedules Direct account, I cannot get any EPG data. SD says all is fine on their end, and my account on their page shows it has been renewed. EPG123.exe shows my account expiration date out into the future as well, but WMC shows guide end date as 3/30 still (see attached).

Any ideas?

[garyan2]

The guide end date has nothing to do with when your membership expires with Schedules Direct. Your guide end date is 3/30 because you have not imported an updated guide since at least 3/17. I would expect the status logo on your WMC home screen to be red with an 'X', or another color with a date stamp of 3/17 or before.

Let's figure out why you are not updating. Check the trace.log file by click the [View Log] button in EPG123 and look for entries with [ERROR] in them.

[bruceb2]

Hello Gary, thanks for the prompt response. The trace log for 3/31 and 4/1 is below:

[3/31/2020 4:00:00 AM] Beginning epg123 update execution. version 1.3.3.40
[3/31/2020 4:00:00 AM] ===============================================================================
[3/31/2020 4:00:01 AM] [ INFO] Beginning EPG123 update execution. 2020-03-31 08:00:01Z
[3/31/2020 4:00:01 AM] [ INFO] DaysToDownload: 14 , TheTVDBNumbers : True , PrefixEpisodeTitle: False , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: False
[3/31/2020 4:00:01 AM] [ INFO] SD API WebException Thrown. Message: The remote name could not be resolved: 'json.schedulesdirect.org' , Status: NameResolutionFailure
[3/31/2020 4:00:01 AM] [ INFO] SD API WebException Thrown. Message: The remote name could not be resolved: 'json.schedulesdirect.org' , Status: NameResolutionFailure
[3/31/2020 4:00:01 AM] [ERROR] Failed to complete request. Exiting
[3/31/2020 4:00:01 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[3/31/2020 4:00:01 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[3/31/2020 4:00:01 AM] [ INFO] epg123 update execution time was 00:00:00.2390137.
[3/31/2020 4:00:01 AM] ===============================================================================
[3/31/2020 4:00:01 AM] Beginning epg123 client execution. version 1.3.3.40
[3/31/2020 4:00:01 AM] ===============================================================================
[3/31/2020 4:00:01 AM] [ INFO] Beginning epg123 client execution. 2020-03-31 08:00:01Z
[3/31/2020 4:00:01 AM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[3/31/2020 4:00:02 AM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[3/31/2020 4:02:31 AM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[3/31/2020 4:02:31 AM] Exiting importMxfFile(). SUCCESS.
[3/31/2020 4:02:36 AM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[3/31/2020 4:02:36 AM] [ INFO] Completed lineup refresh.
[3/31/2020 4:02:36 AM] Entering runWmcTask(ReindexSearchRoot)
[3/31/2020 4:02:36 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[3/31/2020 4:02:36 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[3/31/2020 4:02:36 AM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[3/31/2020 4:02:36 AM] Entering runWmcTask(PvrScheduleTask)
[3/31/2020 4:02:36 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[3/31/2020 4:02:36 AM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[3/31/2020 4:02:36 AM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[3/31/2020 4:02:36 AM] [ERROR] The MXF file imported is 352.13 hours old.
[3/31/2020 4:02:36 AM] [ INFO] Completed EPG123 client execution.
[3/31/2020 4:02:36 AM] [ INFO] EPG123 client execution time was 00:02:35.4098889.
[3/31/2020 10:14:16 PM] ===============================================================================
[3/31/2020 10:14:16 PM] Activating the epg123 configuration GUI. version 1.3.3.40
[3/31/2020 10:14:16 PM] ===============================================================================
[3/31/2020 10:14:18 PM] [ INFO] epg123 is not up to date. Latest version is 1.3.6 and can be downloaded from http://epg123.garyan2.net.
[3/31/2020 10:14:18 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[3/31/2020 10:14:18 PM] [ INFO] Status request successful. account expires: 2020-05-29T18:34:12Z , lineups: 1/4 , lastDataUpdate: 2020-03-31T21:04:06Z
[3/31/2020 10:14:18 PM] [ INFO] system status: Online , message: No known issues.
[3/31/2020 10:14:18 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[3/31/2020 10:14:18 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-CT06425-F.
[3/31/2020 10:14:19 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/31/2020 3:59:59 AM; Exit: 0x00000000
[3/31/2020 10:14:36 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[3/31/2020 10:16:45 PM] ===============================================================================
[3/31/2020 10:16:45 PM] Activating the epg123 client GUI. version 1.3.3.40
[3/31/2020 10:16:45 PM] ===============================================================================
[3/31/2020 10:16:45 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/31/2020 3:59:59 AM; Exit: 0x00000000
[3/31/2020 10:17:06 PM] ===============================================================================
[3/31/2020 10:17:06 PM] Activating the epg123 client GUI. version 1.3.3.40
[3/31/2020 10:17:06 PM] ===============================================================================
[3/31/2020 10:17:07 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/31/2020 3:59:59 AM; Exit: 0x00000000
[3/31/2020 10:24:21 PM] ===============================================================================
[3/31/2020 10:24:21 PM] Activating the epg123 configuration GUI. version 1.3.3.40
[3/31/2020 10:24:21 PM] ===============================================================================
[3/31/2020 10:24:22 PM] [ INFO] epg123 is not up to date. Latest version is 1.3.6 and can be downloaded from http://epg123.garyan2.net.
[3/31/2020 10:24:22 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[3/31/2020 10:24:22 PM] [ INFO] Status request successful. account expires: 2020-05-29T18:34:12Z , lineups: 1/4 , lastDataUpdate: 2020-03-31T21:04:06Z
[3/31/2020 10:24:22 PM] [ INFO] system status: Online , message: No known issues.
[3/31/2020 10:24:23 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[3/31/2020 10:24:23 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-CT06425-F.
[3/31/2020 10:24:23 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/31/2020 3:59:59 AM; Exit: 0x00000000
[3/31/2020 10:24:35 PM] ===============================================================================
[3/31/2020 10:24:35 PM] Activating the epg123 client GUI. version 1.3.3.40
[3/31/2020 10:24:35 PM] ===============================================================================
[3/31/2020 10:24:35 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/31/2020 3:59:59 AM; Exit: 0x00000000
[4/1/2020 11:51:28 AM] ===============================================================================
[4/1/2020 11:51:28 AM] Beginning epg123 update execution. version 1.3.6.20
[4/1/2020 11:51:28 AM] ===============================================================================
[4/1/2020 11:51:28 AM] [ INFO] Beginning EPG123 update execution. 2020-04-01 15:51:28Z
[4/1/2020 11:51:28 AM] [ INFO] DaysToDownload: 14 , TheTVDBNumbers : True , PrefixEpisodeTitle: False , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: False
[4/1/2020 11:51:28 AM] [ INFO] SD API WebException Thrown. Message: The remote name could not be resolved: 'json.schedulesdirect.org' , Status: NameResolutionFailure
[4/1/2020 11:51:28 AM] [ INFO] SD API WebException Thrown. Message: The remote name could not be resolved: 'json.schedulesdirect.org' , Status: NameResolutionFailure
[4/1/2020 11:51:28 AM] [ERROR] Failed to complete request. Exiting
[4/1/2020 11:51:28 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[4/1/2020 11:51:28 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[4/1/2020 11:51:28 AM] [ INFO] epg123 update execution time was 00:00:00.2480142.
[4/1/2020 11:51:28 AM] ===============================================================================
[4/1/2020 11:51:28 AM] Beginning epg123 client execution. version 1.3.6.20
[4/1/2020 11:51:28 AM] ===============================================================================
[4/1/2020 11:51:28 AM] [ INFO] Beginning epg123 client execution. 2020-04-01 15:51:28Z
[4/1/2020 11:51:28 AM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[4/1/2020 11:51:29 AM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[4/1/2020 11:54:13 AM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[4/1/2020 11:54:13 AM] Exiting importMxfFile(). SUCCESS.
[4/1/2020 11:54:18 AM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[4/1/2020 11:54:18 AM] [ INFO] Completed lineup refresh.
[4/1/2020 11:54:18 AM] Entering runWmcTask(ReindexSearchRoot)
[4/1/2020 11:54:18 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[4/1/2020 11:54:18 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[4/1/2020 11:54:18 AM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[4/1/2020 11:54:18 AM] Entering runWmcTask(PvrScheduleTask)
[4/1/2020 11:54:18 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[4/1/2020 11:54:18 AM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[4/1/2020 11:54:18 AM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[4/1/2020 11:54:18 AM] [ERROR] The MXF file imported is 383.99 hours old.
[4/1/2020 11:54:18 AM] [ INFO] Completed EPG123 client execution.
[4/1/2020 11:54:18 AM] [ INFO] EPG123 client execution time was 00:02:50.1577325.
[4/1/2020 8:26:03 PM] ===============================================================================
[4/1/2020 8:26:03 PM] Activating the epg123 configuration GUI. version 1.3.6.20
[4/1/2020 8:26:03 PM] ===============================================================================
[4/1/2020 8:26:05 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[4/1/2020 8:26:05 PM] [ INFO] Status request successful. account expires: 2020-05-29T18:34:12Z , lineups: 1/4 , lastDataUpdate: 2020-04-01T21:18:34Z
[4/1/2020 8:26:05 PM] [ INFO] system status: Online , message: No known issues.
[4/1/2020 8:26:05 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[4/1/2020 8:26:05 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-CT06425-F.
[4/1/2020 8:26:07 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 4/1/2020 11:51:27 AM; Exit: 0x00000000

[garyan2]

If you open the configuration GUI and click the [Save & Execute] button, does it complete an update?

From what I see, it looks like when it runs you scheduled update, it does not have access to the internet.

[Space]

I received the same error on 3/27 (at around 7:45 PM ET), but when I tried it again later it was fine. I have stuff that is constantly accessing the Internet and there was no logging that indicated there was a general Internet access issue at that time.

This error means that EPG123 was unable to do a successful DNS lookup of the domain json.schedulesdirect.org. This could be caused by a general Internet access issue, or it could be a problem with the DNS server.

I'm not sure if the error would be the same for these two events:
could not access the DNS server
DNS server could not resolve the domain name

Also, many home routers act as a proxy for the Internet DNS server, so not sure if the error would be different if using a proxy like this vs. trying to directly access the DNS server on the Internet.

Note that just because there was no general Internet outage at this time, it is always possible that there was a routing issue to the DNS server, or that the DNS server itself was experiencing issues of some sort.

[garyan2]

Right, but the problem is it looks possible that the task has not successful resolved json.schedulesdirect.org since at least 3/17. I suspect that the user of the task does not have network access.

[Space]

Yes, I wanted to add that information in case others come across this thread when looking up that error message, but you are correct, it does look like an Internet access issue for the OP due to it happening two days in a row in the log and the fact that the guide ends 3/30 and they are set to download 14 days of data (so most likely has been happening since 3/17).

[bruceb2]

Many thanks to both of you. Gary, by configuration GUI, are you referring to the Client Setup button under the Client Configuration & Actions header in EPG123 Client?

[Space]

No, it is the program called "EPG123" which is separate from the one called "EPG123 Client". You should have icons for each on the desktop (if that option was checked during install), otherwise it is in the Windows menu.

This one downloads the guide data from Schedules Direct and creates the MXF file.

The client takes that MXF file and loads it in to WMC.

[bruceb2]

The "Save & Execute" did the trick. Problem solved. Many thanks!

[garyan2]

The [Save & Execute] manual method of updating works, but it is manual. It doesn't address why when it runs as a scheduled task it does not have access to the network/internet.

[bruceb2]

Ok that may have been a Wifi issue on my end, but good to know there is an easy solution if it happens again...

[garyan2]

Makes sense... the wireless may not be up yet. I would recommend you edit the task in Task Scheduler and set it so that the network needs to be up before the task starts.