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EPG Channel Guide Channel Missing

Posted: Sat Nov 02, 2019 5:21 pm
by bobr31
All of a sudden I have lost channel 810 for NBC in ZIP 02072. Xfinity/Comcast is my cable provider. Attached are screen shots of the the channel list for EPG, Comcast/Xfinity and WMC. This must have started this week as my NBC scheduled programs for channel 810 stopped recording as of Wed 10/30. Should I try a Rebuilt WMC Database to see if that solves the issue??

Re: EPG Channel Guide Channel Missing

Posted: Sat Nov 02, 2019 5:29 pm
by garyan2
No, a rebuild probably won't do anything for you. Open the client and click the Match by: [# Number] button and check channel 810 on the left side list. The 'Subscribed Lineup' column should have an entry starting with "EPG123".

Re: EPG Channel Guide Channel Missing

Posted: Sat Nov 02, 2019 6:02 pm
by garyan2
Out of curiosity, why is the logo for 810 Nick Jr? It should be WBTS (NBC).

Re: EPG Channel Guide Channel Missing

Posted: Sat Nov 02, 2019 6:44 pm
by bobr31
Thanks Gary. Problem solved, quick and easy, just like everything about EPG123. Not sure why Nick Jr logo was appearing on channel 810. It now shows NBC logo. Thanks for all of your effort on keeping WMC alive for us fans!

Re: EPG Channel Guide Channel Missing

Posted: Sat Nov 02, 2019 6:57 pm
by garyan2
I would suggest deleting your current scheduled task and create a new one with the 'Automatically match...' / 'Automatch' feature enabled. If something like this happens again, EPG123 will set it straight on the update.

Re: EPG Channel Guide Channel Missing

Posted: Sun Nov 03, 2019 4:41 pm
by bobr31
Done! Just below the Scheduled Task box, the Client Tool shows "Guide Channels with Custom labels". I assume that is correct.

Re: EPG Channel Guide Channel Missing

Posted: Sun Nov 03, 2019 5:05 pm
by garyan2
bobr31 wrote:
Sun Nov 03, 2019 4:41 pm
Done! Just below the Scheduled Task box, the Client Tool shows "Guide Channels with Custom labels". I assume that is correct.
That button is just for channel display in the client (left side) and has no impact with the guide in WMC. It does, however, impact how the Match by [# Number] and [Call Sign] buttons work within the client.

Note to self: I'll need to let the user know what the impact is in the guide or a message prompt.

Re: EPG Channel Guide Channel Missing

Posted: Sun Nov 03, 2019 5:29 pm
by bobr31
Thanks.

Re: EPG Channel Guide Channel Missing

Posted: Thu Nov 28, 2019 1:21 pm
by JLa2r
I just noticed that the same exact thing was happening for me. Nearby zip code (01757) and provider (Xfinity). 810 was not showing as NBC but as NickJr. Thanks for the info on how to fix on this!