Guide shows "No Data Available" in WMC 7 using EPG123

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nebd3313

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Guide shows "No Data Available" in WMC 7 using EPG123

#1

Post by nebd3313 » Sat Nov 26, 2016 7:24 pm

I am having problems with the Guide in Windows Media Center 7/ HD HomeRun Prime since I changed Cable providers. Since I was having problems anyway, I decided now would be the time to use EPG123 instead of Rovi. I have gone through many, many steps to get to this point and this is where I am now:

I use HD HomeRun Prime as my tuner. Following the Cable provider change, I can view the new channels in HDHR. And the HDHR tuners are recognized within WMC.
Originally, there were about 208 channels that show up in my "Edit Channels" list, but none of these correspond to channels that show up in HDHR and none of them show anything in the "Show Preview".
I went ahead and did all of the EPG123 steps in the manual except for Rebuilding the Database. I am using epg123_v1.0.2_w7.
I have manually added 5 of the Digital Channel numbers using Guide>Add Missing Channels> QAM 256. I am able to Preview the added channels in WMC.

When I go to Guide, I only see the 5 QAM channels that I added. The Guide shows only the 5 digital channels that I have added and each one says "No Data Available".

Any ideas on what to try next to get the Guide to download so that I can edit the Listing on my manually added digital channels and point them to the corresponding guide listing?

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garyan2

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#2

Post by garyan2 » Sat Nov 26, 2016 7:50 pm

Please post your latest update runs from the trace.log file in your epg123 directory. This is typically just missing a checkbox or selection in the GUI.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

nebd3313

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#3

Post by nebd3313 » Sat Nov 26, 2016 8:04 pm

This isn't everything in the trace log, but just the records from today:

Code: Select all

[11/26/2016 8:10:42 AM] ===============================================================================
[11/26/2016 8:10:42 AM]  Activating the epg123 configuration GUI.
[11/26/2016 8:10:42 AM] ===============================================================================
[11/26/2016 8:10:44 AM] [ERROR] SD API Unknown exception thrown. Message: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section.
[11/26/2016 8:10:44 AM] [ERROR] Did not receive a response from Schedules Direct for a version check.
[11/26/2016 8:42:05 AM] ===============================================================================
[11/26/2016 8:42:05 AM]  Activating the epg123 configuration GUI.
[11/26/2016 8:42:05 AM] ===============================================================================
[11/26/2016 8:42:09 AM] [ INFO] epg123 is up to date. version: 1.0.2
[11/26/2016 8:42:37 AM] [ INFO] Token request successful. serverID: 20141201.web.1
[11/26/2016 8:42:38 AM] [ INFO] Status request successful. account expires: 2016-12-02T17:06:00Z , lineups: 1/4 , lastDataUpdate: 2016-11-26T02:43:17Z
[11/26/2016 8:42:38 AM] [ INFO] system status: Online , message: No known issues.
[11/26/2016 8:42:38 AM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[11/26/2016 8:42:39 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-IA01147-X.
[11/26/2016 8:42:40 AM] [ INFO] Successfully queried the Task Scheduler for status. status: Ready. Last Run 11/25/2016 1:05:00 PM; Exit: 0x00000000
[11/26/2016 8:44:30 AM] ===============================================================================
[11/26/2016 8:44:30 AM]  Beginning epg123 update execution.
[11/26/2016 8:44:30 AM] ===============================================================================
[11/26/2016 8:44:30 AM] [ INFO] epg123 version 1.0.2 , DaysToDownload: 14 , PrefixEpisodeTitle: True , AppendEpisodeDesc: False , AutoImport: True , TMDbCoverArt: True , LogoOverride: False , Automatch: True , AutoAddNew: True
[11/26/2016 8:44:30 AM] [ INFO] Successfully retrieved TMDb configurations.
[11/26/2016 8:44:31 AM] [ INFO] Token request successful. serverID: 20141201.web.1
[11/26/2016 8:44:31 AM] [ INFO] epg123 is up to date. version: 1.0.2
[11/26/2016 8:44:31 AM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[11/26/2016 8:44:31 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-IA01147-X.
[11/26/2016 8:44:31 AM] Entering getAllScheduleEntryMd5s() for 14 days on 90 stations.
[11/26/2016 8:44:33 AM] [ INFO] Successfully retrieved Md5s for 90 station's daily schedules.
[11/26/2016 8:44:34 AM] [ INFO] Successfully retrieved 90 station's daily schedules.
[11/26/2016 8:45:04 AM] Exiting getAllScheduleEntryMd5s(). SUCCESS.
[11/26/2016 8:45:04 AM] Entering buildAllProgramEntries() for 17564 programs.
[11/26/2016 8:48:21 AM] [ INFO] Successfully retrieved 1171 programs metadata.
[11/26/2016 8:48:41 AM] Exiting buildAllProgramEntries(). SUCCESS.
[11/26/2016 8:48:41 AM] Entering buildAllGenericSeriesInfoDescriptions() for 3354 series.
[11/26/2016 8:49:21 AM] [ INFO] Successfully retrieved 79 programs generic description metadata.
[11/26/2016 8:49:21 AM] Exiting buildAllGenericSeriesInfoDescriptions(). SUCCESS.
[11/26/2016 8:49:21 AM] Entering getAllMoviePosters() for 1014 movies.
[11/26/2016 8:49:22 AM] [ INFO] Successfully retrieved artwork info for 81 programs.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Santa Buddies: The Legend of Santa Paws" from 2009 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Santa Buddies: The Legend of Santa Paws" from 2010 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Santa Buddies: The Legend of Santa Paws" from 2008 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Love's Everlasting Courage" from 2010 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Love's Everlasting Courage" from 2011 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "21 Days" from 1939 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "21 Days" from 1940 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Broadway Babies" from 1929 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Playing Around" from 1930 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Widow From Chicago" from 1930 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Naughty Flirt" from 1931 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "Rebound" from 1931 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Wet Parade" from 1932 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Mysterious Mr. Wong" from 1935 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Mysterious Mr. Wong" from 1936 found 0 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Mysterious Mr. Wong" from 1934 found 1 results.
[11/26/2016 8:49:25 AM] [ INFO] TMDb catalog search for "The Rise of Catherine the Great" from 1934 found 1 results.
[11/26/2016 8:49:25 AM] Exiting getAllMoviePosters(). SUCCESS.
[11/26/2016 8:49:25 AM] Entering getAllSeriesImages() for 3354 series.
[11/26/2016 8:49:26 AM] [ INFO] Successfully retrieved artwork info for 500 programs.
[11/26/2016 8:49:27 AM] [ INFO] Successfully retrieved artwork info for 500 programs.
[11/26/2016 8:49:28 AM] [ INFO] Successfully retrieved artwork info for 17 programs.
[11/26/2016 8:49:28 AM] Exiting getAllSeriesImages(). SUCCESS.
[11/26/2016 8:49:28 AM] Entering writeImageArchive().
[11/26/2016 8:49:29 AM] Exiting writeImageArchive(). SUCCESS.
[11/26/2016 8:49:29 AM] Entering writeMxf().
[11/26/2016 8:49:30 AM] Exiting writeMxf(). SUCCESS.
[11/26/2016 8:49:32 AM] [ INFO] 1608 files deleted from the cache directory during cleanup.
[11/26/2016 8:49:32 AM] [STATS] Generated .mxf file contains 90 services, 3354 series, 17564 programs, and 29359 people with 3704 image links.
[11/26/2016 8:49:33 AM] ====================== Beginning epg123 client execution. =====================
[11/26/2016 8:49:33 AM] [ INFO] Import=True , Match=True , NoLogo=False
[11/26/2016 8:49:33 AM] [ INFO] import filename = epg123.mxf
[11/26/2016 8:50:25 AM] [ INFO] Successfully imported .mxf file into Media Center. Exit code: 0
[11/26/2016 8:50:26 AM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[11/26/2016 8:50:26 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[11/26/2016 8:50:26 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[11/26/2016 8:50:26 AM] [STATS] epg123Client mxf load and database reindex execution time was 00:00:53.1590405.
[11/26/2016 8:50:26 AM] ====================== Completed epg123 client execution. =====================
[11/26/2016 8:50:28 AM] [STATS] epg123 update execution time was 00:05:58.5455076.
[11/26/2016 1:05:02 PM] ===============================================================================
[11/26/2016 1:05:02 PM]  Beginning epg123 update execution.
[11/26/2016 1:05:02 PM] ===============================================================================
[11/26/2016 1:05:02 PM] [ INFO] epg123 version 1.0.2 , DaysToDownload: 14 , PrefixEpisodeTitle: True , AppendEpisodeDesc: False , AutoImport: True , TMDbCoverArt: True , LogoOverride: False , Automatch: True , AutoAddNew: True
[11/26/2016 1:05:03 PM] [ INFO] Successfully retrieved TMDb configurations.
[11/26/2016 1:05:06 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[11/26/2016 1:05:06 PM] [ INFO] epg123 is up to date. version: 1.0.2
[11/26/2016 1:05:07 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[11/26/2016 1:05:07 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-IA01147-X.
[11/26/2016 1:05:08 PM] Entering getAllScheduleEntryMd5s() for 14 days on 90 stations.
[11/26/2016 1:05:09 PM] [ INFO] Successfully retrieved Md5s for 90 station's daily schedules.
[11/26/2016 1:05:13 PM] [ INFO] Successfully retrieved 41 station's daily schedules.
[11/26/2016 1:05:57 PM] Exiting getAllScheduleEntryMd5s(). SUCCESS.
[11/26/2016 1:05:57 PM] Entering buildAllProgramEntries() for 17589 programs.
[11/26/2016 1:10:33 PM] [ INFO] Successfully retrieved 129 programs metadata.
[11/26/2016 1:10:36 PM] Exiting buildAllProgramEntries(). SUCCESS.
[11/26/2016 1:10:36 PM] Entering buildAllGenericSeriesInfoDescriptions() for 3355 series.
[11/26/2016 1:11:18 PM] [ INFO] Successfully retrieved 4 programs generic description metadata.
[11/26/2016 1:11:18 PM] Exiting buildAllGenericSeriesInfoDescriptions(). SUCCESS.
[11/26/2016 1:11:18 PM] Entering getAllMoviePosters() for 1013 movies.
[11/26/2016 1:11:18 PM] [ INFO] Successfully retrieved artwork info for 37 programs.
[11/26/2016 1:11:18 PM] Exiting getAllMoviePosters(). SUCCESS.
[11/26/2016 1:11:18 PM] Entering getAllSeriesImages() for 3355 series.
[11/26/2016 1:11:19 PM] [ INFO] Successfully retrieved artwork info for 500 programs.
[11/26/2016 1:11:19 PM] [ INFO] Successfully retrieved artwork info for 446 programs.
[11/26/2016 1:11:19 PM] Exiting getAllSeriesImages(). SUCCESS.
[11/26/2016 1:11:20 PM] Entering writeImageArchive().
[11/26/2016 1:11:20 PM] Exiting writeImageArchive(). SUCCESS.
[11/26/2016 1:11:20 PM] Entering writeMxf().
[11/26/2016 1:11:23 PM] Exiting writeMxf(). SUCCESS.
[11/26/2016 1:11:26 PM] [ INFO] 287 files deleted from the cache directory during cleanup.
[11/26/2016 1:11:26 PM] [STATS] Generated .mxf file contains 90 services, 3355 series, 17589 programs, and 29372 people with 3704 image links.
[11/26/2016 1:11:28 PM] ====================== Beginning epg123 client execution. =====================
[11/26/2016 1:11:28 PM] [ INFO] Import=True , Match=True , NoLogo=False
[11/26/2016 1:11:28 PM] [ INFO] import filename = epg123.mxf
[11/26/2016 1:13:09 PM] [ INFO] Successfully imported .mxf file into Media Center. Exit code: 0
[11/26/2016 1:13:10 PM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[11/26/2016 1:13:11 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[11/26/2016 1:13:11 PM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[11/26/2016 1:13:11 PM] [STATS] epg123Client mxf load and database reindex execution time was 00:01:42.5525225.
[11/26/2016 1:13:11 PM] ====================== Completed epg123 client execution. =====================
[11/26/2016 1:13:13 PM] [STATS] epg123 update execution time was 00:08:11.1421503.

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Scallica

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#4

Post by Scallica » Sat Nov 26, 2016 8:12 pm

^^Edited. Please use the code tags when pasting log files, so users don't have to read a mile long post.
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garyan2

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#5

Post by garyan2 » Sat Nov 26, 2016 8:20 pm

Looks like everything is good in the creation of the MXF file and your settings.

Code: Select all

[11/26/2016 1:11:26 PM] [STATS] Generated .mxf file contains 90 services, 3355 series, 17589 programs, and 29372 people with 3704 image links.
[11/26/2016 1:11:28 PM] ====================== Beginning epg123 client execution. =====================
[11/26/2016 1:11:28 PM] [ INFO] Import=True , Match=True , NoLogo=False
Your problem seems limited to the tuned channels. Could you elaborate on the following? I don't think WMC scanned your tuners correctly, or it depended on stale information. If the latter, then the ehome directory did not successfully get deleted in step 1.
nebd3313 wrote:Originally, there were about 208 channels that show up in my "Edit Channels" list, but none of these correspond to channels that show up in HDHR and none of them show anything in the "Show Preview".
You also may want to take a look at this post. Though not the same problem they may be related. I also notice Silicon Dust updated their software and firmware this month so am wondering if that is related.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

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#6

Post by nebd3313 » Sat Nov 26, 2016 9:02 pm

Your problem seems limited to the tuned channels. Could you elaborate on the following? I don't think WMC scanned your tuners correctly, or it depended on stale information. If the latter, then the ehome directory did not successfully get deleted in step 1.
The limited number of channels has been an issue from the beginning, before I started using EPG123 - so maybe I need to open a different topic under a different forum.
When I look at my ehome directory, all of the files and folders have dates of 11/26/16, so I thought that might mean that the ehome directory deletion was successful.

This is what I see in Edit Channels. 18.2 is the channel that I added manually and is one that I am able to Preview. I have no idea what C19.128 is supposed to be, nor any of the other numbers that follow. I believe that they have always appeared in my list of Edit Channels, even when I used my previous cable provider. But no new numbers show up unless I manually add them and I am not sure what I can do to force channels from my HDHomeRun to appear in the WMC channel list.
EditChannels.PNG
You also may want to take a look at this post. Though not the same problem they may be related. I also notice Silicon Dust updated their software and firmware this month so am wondering if that is related.
I did take the latest HDHomeRun upgrade as one of the many steps I have done over the last 3 days. In reading the referenced post, I feel like I've done several of the steps, but I did not start out by uninstalling HDHomeRun. I'm feeling a little squeamish about doing that.

Recap: what lead me to doing all of the steps I've done over the past 3 days and finally installing EPG123 was that I couldn't get the Guide to show up in WMC after changing my Cable TV and Internet provider. I was hoping EPG123 would be the silver bullet that would fix the Guide problem, but I must have some underlying problem that I can't figure out and I can't come up with a search phrase to point me in a different direction. I'm not sure where to turn next...
Any help or guidance would be appreciated.

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garyan2

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#7

Post by garyan2 » Sat Nov 26, 2016 9:29 pm

When you changed your provider, did you get a new CableCARD and get it set up? ... but you say you see everything in the HDHomerun software so it must be. That leaves the Digital Cable Advisory / PlayReady in WMC? I'm also curious why you don't see 9999 channels (C1 - C9999). During setup, did you select Digital Cable as your source, or QAM?

Sorry, I've never used a CableCARD so don't know the proper verbiage/methods.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

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#8

Post by nebd3313 » Sat Nov 26, 2016 9:37 pm

I'm not familiar with CableCards, either. I think those are only needed if you have premium channels, like HBO. I didn't have a CableCard under my old provider or the new one, so I don't think that pertains.
I am not familiar with Digital Cable Advisory or PlayReady either. I saw those listed in the referenced post, but to my knowledge, it's nothing I've ever used or dealt with.

During setup, I chose Digital Cable as my source.

There must be a basic step that I am missing.

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#9

Post by jdlive » Wed Nov 30, 2016 9:05 pm

CableCard is needed for any encrypted channel, not just premium channels. Are all your channels available via clear QAM? Most cable companies have been getting rid of that "feature" so that they can have everyone rent a box (that has a CableCard).

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#10

Post by nebd3313 » Thu Dec 01, 2016 2:22 am

I don't think my digital cable is encrypted. I can view all of the channels using my HD HomeRun Prime tuner and it does not have a CableCard installed.

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#11

Post by mdavej » Thu Dec 01, 2016 8:58 pm

Back when you were using the WMC guide, do you remember how many lineups you could choose from in your zip? Did you try a different, nearby zip to see if the results were any better. To me, your problems appear to stem from using the wrong lineup or the correct lineup not existing. Are you able to find a matching lineup on any online guides (Titan, TVGuide.com, etc.), and if so, which one(s)?

I think Digital Cable Advisor is essential to WMC working properly. If you skipped that step somehow, you need to do that first.

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#12

Post by garyan2 » Thu Dec 01, 2016 11:39 pm

Sorry, evidently I did not subscribe to this thread to get notifications. Since your cable channels are not encrypted, and your screen shot confirms that, then no CableCARD is needed (I think). The issue here is going to be all your clear cable channels are QAM and are not identified by channels 1 thru 9999. Neither epg123, nor Scheduled Direct, has a clue on what QAM channel equals what cable channel for your lineup so automatch will definitely not work here.

I'm confused on why you can't preview any of the CXXX.YYY channels since I would assume those are the channels you are after. If they are tunable and you can preview them, then it will be an effort to manually match a channel to a lineup station.

I might suggest you to perform step 1 for a clean start but for step 2 setup WMC normally (accept TOS) and let MS/Rovi configure your channels (maybe?). It is possible to use epg123 in this way but there will be a few quirks to realize.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

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