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Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 4:54 am
by Bee_Dee_3_Dee
JohnW248 wrote:
Sat Aug 03, 2019 7:26 pm
Any one else notice that the guide data is starting to truncate again?? My data for TCM is now ending on Aug 14. Everything is downloading but the amount of data is low, perhaps TCM isn't supplying much in advance to Rovi or we're on the brink of another issue. Just something to watch for right now.
yep me2 on spectrum cable.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 12:36 pm
by Space
Mine also ended on 8/14, but I just initiated a download and now have data out to 8/16. It seems that it skips a day or two, or three, from time to time...

Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 1:02 pm
by Bee_Dee_3_Dee
Space wrote:
Sun Aug 04, 2019 12:36 pm
Mine also ended on 8/14, but I just initiated a download and now have data out to 8/16. It seems that it skips a day or two, or three, from time to time...
yep me2. My data is out to 16th now too.

But an everyday 3:30 AM scheduled update did it.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 8:59 pm
by jegarst
"....anyone who cares can use an alternative EPG, because WC is not dependent on Microsoft's EPG." What is the procedure to keep or get the EPG, especially if MS stops supporting it?

Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 10:10 pm
by JohnW248
JohnW248 wrote:
Sat Aug 03, 2019 7:26 pm
Any one else notice that the guide data is starting to truncate again?? My data for TCM is now ending on Aug 14. Everything is downloading but the amount of data is low, perhaps TCM isn't supplying much in advance to Rovi or we're on the brink of another issue. Just something to watch for right now.
As of today (August 4 2019) the guide runs to Aug 16 and TCM has 148 entries....that's my indicator of how things are running, it was down to 80-90 titles when I wrote the above but it seems to have picked up.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Sun Aug 04, 2019 11:49 pm
by garyan2
jegarst wrote:
Sun Aug 04, 2019 8:59 pm
"....anyone who cares can use an alternative EPG, because WC is not dependent on Microsoft's EPG." What is the procedure to keep or get the EPG, especially if MS stops supporting it?
We've got a whole subforum covering an alternative.

viewforum.php?f=99

Re: Guide Data Outage - 2019 Summer Edition

Posted: Mon Aug 05, 2019 4:07 am
by jegarst
Thanks Gary

Re: Guide Data Outage - 2019 Summer Edition

Posted: Wed Aug 14, 2019 12:43 am
by toshfive
For some of us... (I can't be the only person) seldom do I have guide issues with Rovi.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Fri Aug 23, 2019 1:24 am
by Space
Anyone else missing cable listings after 8/29 @8pm? I have OTA listings but my Verizon FiOS listings end early, same as the issue I and others had here:

viewtopic.php?p=132261#p132261

Re: Guide Data Outage - 2019 Summer Edition

Posted: Wed Aug 28, 2019 2:34 am
by JohnW248
I saw that problem on one of my machines but then it cleared when I ran the forced update from the admin prompt change directory to ehome\ and then input mcupdate.exe -uf and it runs a forced download and then a client maintenance to clean the listings of old data.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Thu Aug 29, 2019 4:11 am
by Space
I did get one update a few days ago that included the FiOS listings then it went back to OTA only. I haven't checked the past two days, so not sure if it got any more FiOS listings. It appears to be a server problem, so I am skeptical that running mcupdate will clear it, but it may be a problem with it not marking the update as "new" on the server and the mcupdate tells it to get anything available even if not newer.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Thu Sep 12, 2019 5:30 pm
by Mpgrimm2
My standard wmc7 machine ran out of guide data today.

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Re: Guide Data Outage - 2019 Summer Edition

Posted: Thu Sep 12, 2019 10:20 pm
by JohnW248
My guide runs to Sep 22. Did you try the forced update? (admin C prompt and ehome/mcupdate.exe -uf) Runs a forced guide download incase you're in the date loop bug and then does a guide clean-up.

Re: Guide Data Outage - 2019 Summer Edition

Posted: Fri Sep 13, 2019 5:52 pm
by Mpgrimm2
Thanks John.

When I got home from work the guide had finally updated after being out all day per the wife. But I will file that trick away for later.

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