Guide Data Outage - 2018 Spring Edition

Global guide related discussion. All Windows versions.
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nikleb

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Re: Guide Data Outage - 2018 Spring Edition

#81

Post by nikleb » Sat Aug 18, 2018 4:52 pm

is there a guide file that I can delete that should be rebuilt with manual download request?

Space

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#82

Post by Space » Sat Aug 18, 2018 11:52 pm

superdave6653 wrote:Chances are the person responsible for doing the updates at Microsoft took time off or has been tasked with something else. There seem to be occasional delays in getting updates where data will drop to just a few days before an update happens.

If you have not rebooted your router recently you should probably also try that.

nikleb

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#83

Post by nikleb » Sun Aug 19, 2018 2:39 pm

I wonder if my issue is on my MC. Upon requesting manually latest guide I get a notification soon afterwards that the download succeeded. In guide options I see that currently my guide expires 08/31. Either the guide download is empty or has missing entries, or the merge update doesn't work locally?

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#84

Post by Space » Sun Aug 19, 2018 3:04 pm

Its it possible that your lineup is not longer valid? Perhaps run guide setup again and select a new lineup? You can check lineups on tvguide.com to see if perhaps there is a new one available.

superdave6653

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#85

Post by superdave6653 » Sun Aug 26, 2018 6:35 pm

Space wrote:
superdave6653 wrote:Chances are the person responsible for doing the updates at Microsoft took time off or has been tasked with something else. There seem to be occasional delays in getting updates where data will drop to just a few days before an update happens.

If you have not rebooted your router recently you should probably also try that.
I've been getting regular guide updates from Microsoft. I think the worst it has gone is three days without updates, so it has not dropped to "just a few days" of guide data left, at least not recently.
Thanks for your response.

You are correct mine has not generally been under 7 days in quite a while...but it was down to about 5 days when I rebooted my router. I was responding to a user(s) who suggested theirs was down to just a few days or to zero days. Their problem seemed more recent. The description they provided was they could connect to the internet but media center itself was having a network problem. It sounded like Media Center guide data requests were not being properly handled .. like they were being redirected.

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#86

Post by Space » Mon Aug 27, 2018 5:12 am

The last successful guide update for my system was 8/23 @ 10pm. Since then, any attempt to download a new update resulted in a "Guide listings were downloaded successfully" within 10 seconds without it actually downloading anything. Hopefully it will be cleared up early this week when people are back at work.

Has anyone else not had an update since Thursday/Friday?
Last edited by Space on Mon Aug 27, 2018 11:32 pm, edited 1 time in total.

mwpeterson

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#87

Post by mwpeterson » Mon Aug 27, 2018 4:14 pm

Yep, no updates since before the weekend.

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#88

Post by dahef » Tue Aug 28, 2018 12:59 am

We must be getting close to a holiday. Stopped downloading August 23.

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davidhp

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#89

Post by davidhp » Tue Aug 28, 2018 1:20 am

I just sent an email to ROVI/TIVO asking them to contact Microsoft and tell them no EPG updates for four days.

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#90

Post by Scallica » Tue Aug 28, 2018 4:09 pm

Off-topic comments deleted.
HTPC Enthusiast / Forum Moderator - TGB.tv Code of Conduct

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davidhp

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#91

Post by davidhp » Tue Aug 28, 2018 8:26 pm

I received an email back from TIVO:
David,

Thank you for reaching out to us. We are reaching out to our contact at Microsoft to advise them of the situation.

Thank you,
Miranda

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#92

Post by mossmania » Wed Aug 29, 2018 2:35 am

My guide data ends on 9/4 at 8 PM. No data available after that. Windows 7, Noblesville, IN.

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#93

Post by superdave6653 » Wed Aug 29, 2018 4:07 am

Yup mine ends in 6 days on 9/3 for useful data but says it ends 9/4

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#94

Post by mwpeterson » Wed Aug 29, 2018 6:12 pm

Just added 5 days of new data, through the afternoon on September 9.

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#95

Post by mossmania » Wed Aug 29, 2018 10:25 pm

Mine updated to 9/9 as well, but it received an error in the update.

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#96

Post by Space » Thu Aug 30, 2018 12:30 am

Mine also got a new update today (Verizon FiOS - Freehold, NJ).

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#97

Post by AChanceFind » Thu Aug 30, 2018 12:41 am

Space wrote:Mine also got a new update today (Verizon FiOS - Freehold, NJ).
Saw the chatter here a few days ago when I noticed my epg running low but decided to wait and today got my update to 9/9 (SF Bay Area OTA).

I believe this has more to do with the changes in the new fall season lineups and is probably not a "guy going on vacation and not pushing the button"-issue nor Russian hackers.

If I recall correctly this is the third time in a row we have had a minor pause in data just before the new fall programming season begins.

Happy Labor day weekend everyone! Keep on WMCing to 2020 and beyond ! :thumbup:

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#98

Post by Space » Thu Aug 30, 2018 1:18 am

I figure something in the data is causing issues, and the new fall season means many new shows and more of a chance of one or more of them causing an issue. But it still probably takes manual intervention to correct the problem.

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#99

Post by garyan2 » Thu Aug 30, 2018 1:28 am

Space wrote:I figure something in the data is causing issues, and the new fall season means many new shows and more of a chance of one or more of them causing an issue. But it still probably takes manual intervention to correct the problem.
I intervened once about 3 years ago and haven't had a problem since.Image
- Gary
Keeping WMC alive beyond January 2020. http://epg123.garyan2.net

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davidhp

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#100

Post by davidhp » Thu Sep 13, 2018 5:00 am

It appears the EPG has not downloaded new data for about 3 or 4 days again, I sent an email to ROVI/TIVO asking them to contact Microsoft again about the outage.

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