Guide Data Outage - 2017 Edition

[bencjedi]

Guide data was about to expire.

Ran an update and all data came through.

No errors, no missing data

Southwest Florida

Full HD and SD guide data to the 25th.

Comcast: 33913

Thank you! That zip fixed my guide on Spectrum\former TWC after earlier failures. Looks pretty complete! Much better than before! No automatic fix happened for me in 40391

[otfrdok]

People complaining that the guide only goes out 1 week vs 2 or 3 weeks. Do you really scroll ahead and worry about what is going to be recorded in 2 weeks?

Yes. Normally guide data contains 11 to 14 days. When it drops under 10 it means something is wrong.

[cybrsage]

The guide has finally restored for me as well.

[thallipoli]

I had two computers that had workaround EPG (changing the zipcode to West coast and back) but only one had partial success and the other had "No data Available" message until this morning. But afternoon, both of them had full EPG listings expiring on 07/25/2017. And another computer that is connected to the living room TV that has never did any workaround, had "no data available" until this morning. Now it has full listings.

3 computers with Windows 10 WMC with Silicondust HD homeprime.

I am in NYC with RCN.

[hawks2010]

Guide has finally restored for me as well. Northern VA, FIOS, W7 WMC. I updated today manually at 3:11pm and it was successful.

I was literally going to reset and move over to EPG123 tonight!

[mainertodd]

My guide data appears to be back again too...sigh, right after I remapped a lot of SD channel guide onto the HD channels. I think I'll leave it that way for a few weeks, until it's clear that this has really been fixed for good.

[Toxicboy]

Thank to everyone who stayed on top of this.

Working for Cox in Hampton Roads

[bros]

I was just about to come here saying that my guide still had no data, then I saw that more people had guide info, so I downloaded the guide again.

Then I had guide info (through the 26th)

Central NJ, FiOS - have it get info for FiOS Basking Ridge

Thanks to everyone who was emailing people to fix this

[Byteme]

I see a lot of whiners on this thread. People complaining that the guide only goes out 1 week vs 2 or 3 weeks. Do you really scroll ahead and worry about what is going to be recorded in 2 weeks?

Be thankful Rovi and MSFT got the guide back for free like I am. We just had to put up with lack of guide data for roughly 1-2 weeks. You can use your smartphone to check local listings if TV is that important to you. If you hate Rovi and need recorded TV so much switch to EPG123 and get off this thread. Flame away...

I'm with you

Looks like there's an outage thread for every season since Rovi took over, and nothing suggests things will change. So either wait it out or jump ship when you get down to a day or two of data. You can set up a free 7 day trial account with SD and run EPG123 in parallel to get by or just take the leap and leave your worries behind. Over 1100 posts (one thread of several) on a subject that already has a permanent solution.

[digital_uno]

No more error in download guide data

Palm Beach Comcast

[berwickl]

Charter Spectrum Roswell, GA (30075) got all guide data this morning. But listings are only good for 7 days.. hope we get back to 14 like before. Thanks all for the info and support... especially to Sugarfree for the work-a-round that kept me sane for the last week!

[ExtraMedium]

Hooray for a fix.

Now is back to the h.264 thread and calling Comcast on that.

[wpurswell]

Wow, well this is interesting.

I have my cable under Charter Spectrum but when I checked the bottom of the guide menu page it had a provider about 50 miles from me, in Selma something OTA, which I never heard of, all of my channels filled in but the movie listed in the new guide for HBO now is "keeping up with the jones" and the movie actually showing is "the sweetest thing" which is what the tv guide says. Not every channel is like this though but some are. Is anyone else having this problem..... Will



This is just so odd .... don't you think- especially giving me a guide source I couldn't have selected if I tried and never heard of, as I said.....and the guide ends on the 25, this is after I redid everything, tv tuner and the like

[InMyImage]

Comcast Xfinity in Fishers Indiana guide data loaded this afternoon.

[mpalandr]

Comcast Eugene OR 97405 here.

07/18/2018 16:37 PDT Guide download fails almost immediately. Tried twice.

Event log sez: Failed to retrieve EpgListing-7.enc (Error: HTTP status 404: The requested URL does not exist on the server.)

[tsh2000]

Got home and did a mcupdate -uf. Still only have data through 7/25.

[gary94080]

something that I noticed since the guide has come back is that I don't get the "download lag" that I used to get after an update.

before anytime there was an update, the first time I would view the guide or view scheduled recordings, I would experience 1-1/2 or 2 minutes of lock up. that seems to have gone away.

I'll have to see if that holds for future updates.

[JohnW248]

Comcast Eugene OR 97405 here.

07/18/2018 16:37 PDT Guide download fails almost immediately. Tried twice.

Event log sez: Failed to retrieve EpgListing-7.enc (Error: HTTP status 404: The requested URL does not exist on the server.)

Try the following
1. open network and sharing and then change adapter settings
2. double click on your current adapter
3. Click on IPV4 and the properties
4. Change the DNS from obtain automatically to Google 8.8.8.8 and 8.8.4.4
5. Save and Exit
6. Open RUN and type ipconfig /flushdns
7. open an administer command prompt
8. change to c:\windows\ehome\
9. type mcupdate.exe -uf and enter
10. let update run and see if you get the same error

This would either be a bad dns address or being off line when the update tried to connect

[JohnW248]

Got home and did a mcupdate -uf. Still only have data through 7/25.

Almost all of us only have guide data to 7/25 around 4 to 7 pm

[tsh2000]

I forgot the log was in the event viewer.

I get

Failed to retrieve EpgListing.enc (Error: BITS 0x800704dd)