Guide Data Outage - Spring/Summer 2016 Edition

Global guide related discussion. All Windows versions.
davidhp

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Re: Guide Data Outage - Spring/Summer 2016 Edition

#101

Post by davidhp » Fri Jul 29, 2016 3:43 am

I opened a ticket at Microsoft Connect, please arrow up and I can too the Ticket:

https://connect.microsoft.com/site1145/ ... ls/2987359

I also asked Barb from Microsoft Community to email her contact about the EPG again.

anotheruser

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#102

Post by anotheruser » Fri Jul 29, 2016 8:20 am

davidhp wrote:I opened a ticket at Microsoft Connect, please arrow up and I can too the Ticket:

https://connect.microsoft.com/site1145/ ... ls/2987359

I also asked Barb from Microsoft Community to email her contact about the EPG again.
Thank you!

adam1991

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#103

Post by adam1991 » Fri Jul 29, 2016 9:46 am

davidhp wrote:I opened a ticket at Microsoft Connect, please arrow up and I can too the Ticket:

https://connect.microsoft.com/site1145/ ... ls/2987359

I also asked Barb from Microsoft Community to email her contact about the EPG again.

Whoops:
The last update of new data was on Tuesday 7/26/16 through Sunday 9/7/16.
Would that it were...

prje

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#104

Post by prje » Fri Jul 29, 2016 10:54 am

davidhp wrote:I opened a ticket at Microsoft Connect, please arrow up and I can too the Ticket:

https://connect.microsoft.com/site1145/ ... ls/2987359

I also asked Barb from Microsoft Community to email her contact about the EPG again.
Same problem here. Connect ticket bumped.

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DrSmith

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#105

Post by DrSmith » Sat Jul 30, 2016 10:40 am

prje wrote:Same problem here. Connect ticket bumped.
Down to 9 days. Wish I could bump too, but MS won't let me see the page. Yes I am logged in to live and connect.
edit update: Weird, after updating my profile twice, it lets me see the page.
Attachments
msconnectnotfound.jpg

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Scallica

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#106

Post by Scallica » Sat Jul 30, 2016 12:27 pm

Send PMs to JonFincherMSFT & KyleCreamerMSFT
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adam1991

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#107

Post by adam1991 » Sat Jul 30, 2016 2:03 pm

...and tell them to re-seat the power cord on that XP box that's running the guide data. It keeps bumping loose from the wall.

anotheruser

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#108

Post by anotheruser » Sat Jul 30, 2016 11:47 pm

Scallica wrote:Send PMs to JonFincherMSFT & KyleCreamerMSFT
Last logons here in March and Feb respectively.

That we have no effective way of reporting these outages annoys me even more.

hansolo89

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#109

Post by hansolo89 » Sun Jul 31, 2016 4:40 am

same issues, switching to epg123 next week as M$ will eventually stop fixing these issues, but to their credit i have never fully ran out of guide data

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Scallica

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#110

Post by Scallica » Sun Jul 31, 2016 1:15 pm

anotheruser wrote:
Scallica wrote:Send PMs to JonFincherMSFT & KyleCreamerMSFT
Last logons here in March and Feb respectively.
Yep, but sending a PM automatically sends a notification email with the body of the PM.
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Venom51

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#111

Post by Venom51 » Sun Jul 31, 2016 6:25 pm

For a small fee I'd happily write them a script and set it to run as a scheduled task at this time of the year to automate the process. It baffles my thought processes to think that those closest to the product have failed to correct this issue.

mwpeterson

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#112

Post by mwpeterson » Sun Jul 31, 2016 11:59 pm

Has anyone tried contacting Rovi to get them to notify their contacts with Microsoft? They surely should know the proper people to contact.

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Scallica

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#113

Post by Scallica » Mon Aug 01, 2016 1:07 am

Venom51 wrote:For a small fee I'd happily write them a script and set it to run as a scheduled task at this time of the year to automate the process. It baffles my thought processes to think that those closest to the product have failed to correct this issue.
The MS guide data server is likely a 486 running MS-DOS. How's your DOS scripting knowledge? ;)
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bob_p

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#114

Post by bob_p » Mon Aug 01, 2016 12:34 pm

I've got guide data through next weekend.

Since this is the summer, and we aren't recording many programs, if we get to the weekend without any new guide data, my first step will be to set up a few repeating recording rules to manually record the programs we are watching.

And, if it becomes clear the program guide data service is really gone - then we'll either shift over to EPG123 or take the plunge and buy a TiVo Bolt and a few Minis (and try that for 30 days).

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Venom51

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#115

Post by Venom51 » Mon Aug 01, 2016 10:02 pm

As soon as I can work out how this affects my DVBLink backend I may make the switch to EPG123.

chupon

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#116

Post by chupon » Mon Aug 01, 2016 11:22 pm

Damn didn't notice this wasn't updating as I've been out since Thursday. Down to the 7th for everyone?

Hopefully this gets fixed again, but I'm already noticing outdated/missing/generic guide data for talk shows like Conan and Colbert.

mwpeterson

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#117

Post by mwpeterson » Tue Aug 02, 2016 2:13 am

Just updated, went out to 8/15 from 8/8.

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#118

Post by Space » Tue Aug 02, 2016 2:42 am

mwpeterson wrote:Just updated, went out to 8/15 from 8/8.
What is the name of your lineup/provider?

hansolo89

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#119

Post by hansolo89 » Tue Aug 02, 2016 3:14 am

its working in Los Angeles for OTA now, i did a forced update in command prompt , probably not necessary

maybe the guide server got updated to Windows 10 by accident and MS had to roll back to keep the guide rolling :P

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#120

Post by jimnms » Tue Aug 02, 2016 5:44 am

I have been battling with the two PCs I updated to Win10 and haven't been paying attention to my WMC PC (which I decided to leave on Win7). I remote logged in to schedule a recording for next week it didn't find it. That's when I noticed my listings stop this Sunday. :x

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