Hauppauge DCR-2650 Spectrum SDV channels not working
Posted: Wed Dec 13, 2017 6:23 am
Hi, I bought a dcr-2650 a few months ago, set it up with a fresh Cisco STA-1520 tuning adapter and Cisco cable card from charter spectrum. Everything worked well for a month and then all of a sudden when tuning to a SDV Channel, the channel would tune and within 3 seconds or so an error would pop up saying 'channel unavailable please try again later' and the channel would cut out (not exact wording, but along those lines). So I wasn't sure what this problem was and brushed it off for the time being as I didn't use the computer to watch much TV and the non sdv channels were still working fine. I later tried to again watch an SDV Channel and instead of it tuning and then giving an error message, It would say 'No TV Signal' and a box will pop up saying 'Timeout requesting channel, please try again later'. Aggravated, I uninstalled the hauppauge drivers, reinstalled them and re-set up WMC, reset the tuning adapter several times, reinstalled the tuning adapter software, called the spectrum (TWC) cable card hotline and had the signal resent, they say everything looks good on their end. The diagnostic page says the tuning adapter is working and ready, but in the system log I get this message when tuning a SDV channel:
20171213-05:56:56 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20171213-05:56:56 CableCARD: message: Timeout requesting channel. Please try again later.
I Checked the tuning adapter diagnostics and under the Mini carousel page it shows :
MINI CAROUSEL INFO
Status: McpDiscFileRead
Def Freq: 675 MHz
Tvp/Tv Id: n/a
Load Time: n/a
Version: 0
Size: 0 bytes
Num Entries: 0
Cache Hits: 0
Cache Misses: 0
Cache Overrides: 0
Load Count: 0
Load Failures: 2
Last Load Err: ReadErr
Err Time: 12/13@00:09:53
Last Load Attempt:
From what I have read from the tuning adapter diag. help PDF, the status should read Status: CacheReady , but is not. The description for what I am getting for status is this:
McpDiscFileRead: client is
reading or waiting to read the BFS
file to obtain a list of SDV QAM
frequencies to scan for mini
carousel data
Then the Switched digital video page shows:
CLIENT
Authorized: Yes
Service Gp: n/a
RF Ip Addr: 10.1.224.236
SDV Channels: 433
SERVER
Status: Pending
Time: n/a
Pri Ip-Port: 0.0.0.0-n/a
Sec Ip-Port: 0.0.0.0-n/a
SDV PROTOCOL STATISTICS
SelInd Rx: 0
SelResp Tx: 0
QryReq Rx: 0
QryConf Tx: 0
EvInd Rx: 0
From the PDF manual for the STA-1520 the status should be Ready, I am getting a Pending status. Description says this for Pending:
Pending: the set-top is in the
process of establishing
communications with the SDV
server
Here is the signal levels, which look like they are in spec:
CURRENT FDC
Freq: 74.000 MHz
DAVIC: Connected
Status: Locked
Level: 6 dBmV
Seconds: 3774
Corr Bytes: 142
Uncor Blks: 507
Errs Avg/Inst: 0 / 0
Total Bytes: 666781340
S/N: 33 dB
CURRENT QAM
Freq: 675.000 MHz
Tuning Mode: QAM-256
Status: Locked
Level: 3 dBmV
Spectrum is saying I need support from hauppauge, but It looks like the tuner is working fine, its just the tuning adapter is not doing its job proper. Has anyone seen this? Bad tuning adapter? I am tempted to swap cable card/tuning adapter again to see if this is my issue, if not, I am stuck with no fix. I have tried swapping USB ports, new USB Cables to no avail as well.
20171213-05:56:56 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20171213-05:56:56 CableCARD: message: Timeout requesting channel. Please try again later.
I Checked the tuning adapter diagnostics and under the Mini carousel page it shows :
MINI CAROUSEL INFO
Status: McpDiscFileRead
Def Freq: 675 MHz
Tvp/Tv Id: n/a
Load Time: n/a
Version: 0
Size: 0 bytes
Num Entries: 0
Cache Hits: 0
Cache Misses: 0
Cache Overrides: 0
Load Count: 0
Load Failures: 2
Last Load Err: ReadErr
Err Time: 12/13@00:09:53
Last Load Attempt:
From what I have read from the tuning adapter diag. help PDF, the status should read Status: CacheReady , but is not. The description for what I am getting for status is this:
McpDiscFileRead: client is
reading or waiting to read the BFS
file to obtain a list of SDV QAM
frequencies to scan for mini
carousel data
Then the Switched digital video page shows:
CLIENT
Authorized: Yes
Service Gp: n/a
RF Ip Addr: 10.1.224.236
SDV Channels: 433
SERVER
Status: Pending
Time: n/a
Pri Ip-Port: 0.0.0.0-n/a
Sec Ip-Port: 0.0.0.0-n/a
SDV PROTOCOL STATISTICS
SelInd Rx: 0
SelResp Tx: 0
QryReq Rx: 0
QryConf Tx: 0
EvInd Rx: 0
From the PDF manual for the STA-1520 the status should be Ready, I am getting a Pending status. Description says this for Pending:
Pending: the set-top is in the
process of establishing
communications with the SDV
server
Here is the signal levels, which look like they are in spec:
CURRENT FDC
Freq: 74.000 MHz
DAVIC: Connected
Status: Locked
Level: 6 dBmV
Seconds: 3774
Corr Bytes: 142
Uncor Blks: 507
Errs Avg/Inst: 0 / 0
Total Bytes: 666781340
S/N: 33 dB
CURRENT QAM
Freq: 675.000 MHz
Tuning Mode: QAM-256
Status: Locked
Level: 3 dBmV
Spectrum is saying I need support from hauppauge, but It looks like the tuner is working fine, its just the tuning adapter is not doing its job proper. Has anyone seen this? Bad tuning adapter? I am tempted to swap cable card/tuning adapter again to see if this is my issue, if not, I am stuck with no fix. I have tried swapping USB ports, new USB Cables to no avail as well.