EPG Data Quality

Submitting New Bugs

• The official path of support for WMC issues is to log a feedback report at
  • Microsoft Connect: https://connect.microsoft.com/site1145/Feedback
  • You need to be logged into your Microsoft account, like Hotmail, for this link to work.

Jon Fincher from Microsoft explains more in this post.

How to Use this Page

• The purpose of the rest of this page is to list some known issues related to the EPG, especially beginning with the Rovi EPG Cutover 2015-07-07. If we can easily find bugs and refer to them by bug #, then we can consolidate relevant discussion and vote up as needed.
• For each line, include Bug # and URL from Microsoft Connect, and title.
• Just include high level information here, maybe a few quick updates as sub-bullets. But any longer details and discussion should go in the bug report thread.
• No need to list every bug. Not trying to replicate the reports already available in Microsoft Connect.
  • Exclude duplicate bugs. Go with earliest bug # or maybe bug with best description.
  • Exclude bugs that are just rants or otherwise not actionable.
• Once a bug is fixed, just update status by adding FIXED to the start of the line. Do not delete the line because that makes it difficult for other folks tracking status.

Bug Summary for Rovi EPG Cutover 2015-07-07

• For issues with guide not being able to download at all, see this Rovi EPG cutover thread.
  • (many bugs filed, search here)
• For issues with certain zip codes, see this Rovi zip code thread.
  • (many bugs filed, search here)
• For issues with missing channels, wrong channels, and other location or provider (OTA antenna, cable, satellite) specific channel problems, those are probably too many to list here. So those types of bugs are probably best left to the Microsoft Connect site to handle. Or maybe list them on separate location specific pages?
  • (many bugs filed, search here)
• The remaining issues assume you now have the Rovi guide, and apply more generally. For further discussion, see this Rovi data quality thread.
  • #923032 Rovi guide is off by a few hours due to timezones for certain channels. (Also related: #1590425, #1606725).
  • #1538634 Rovi guide has wrong thumbnails for some shows and movies.
  • #1541585 Rovi guide missing Premiere and Finale flags.
  • #1542286 Rovi guide breaks series recordings for many daily programs.
  • #1542541 Rovi guide missing movie guide information like star rating, year, director, description, review, parental rating.
  • #1558165 Rovi guide causes slowness in XBOX360 MC Extender.
  • #1564762 Rovi guide missing Live and New flags.
  • #1571010 Rovi guide only has generic descriptions. Missing episode details, like guests for talk shows.
  • #1579377 Rovi guide missing parental ratings like TV-14, MA, TV-G.
  • #1583979 Rovi guide treating a New episode as a Repeat, because premiere date was earlier, but in another country.
  • #1591610 Rovi guide treating a Repeat as a New episode.
  • #1596983 Rovi guide missing categories for movies and TV shows. Also problems with sorting, casing, and language.
  • #1597097 Rovi guide missing episode titles for some shows.
  • #1603597 Rovi guide causes same episode to record twice a day.
  • Add new issues at the bottom.