Windows 8.1 Media Center Guide not loading

[Johnnyhorn]

First off I would like to apologize if this is a duplicate post I could not seem to find my answer in the forum.

WMC does not show any show listings. All it says is "No data available". I have forced update also. In the about guide section of settings It tells me "Guide End Date: Guide listings are not available" also the end date is 9/9/14. How do I solve this problem?

Card- Hauppauge WinTV-HVR-2250

I will give you any more information that you need. Just as long as you can help me know where to get it.

Thank you.

[oakley516]

Did you try to force a guide update with the mcupdate.exe -uf command?

[Johnnyhorn]

No I have not. Where is the locations of the file you are talking about?

[oakley516]

Sorry about that, it is in the ehome folder. This will force a download from the guide data server. If your guide still shows no data after this, you should take a look at the event viewer and see what error is reported:

c:\windows\ehome\mcupdate.exe -uf

[Johnnyhorn]

I have tried that did not help. Here is what I found in Event Viewer.

2:42:18 PM - Testing internet connection.
2:42:18 PM - Connection established.
2:42:19 PM - Retrieving Directory.
2:42:19 PM - Processing Directory.
2:42:19 PM - Processing of Directory is complete.
2:42:19 PM - The NetworkMetadata package is not available.
2:42:19 PM - Testing internet connection.
2:42:20 PM - Connection established.
2:42:20 PM - Retrieving ClientUpdate.
2:42:20 PM - Processing ClientUpdate.
2:42:20 PM - Retrieving ClientUpdate-2.enc.
2:42:21 PM - Extracting DefaultGeoSettings.mxf.
2:42:21 PM - Processing DefaultGeoSettings.mxf.
2:42:21 PM - Retrieving NetopWhitelist-2.cab.
2:42:21 PM - Extracting Whitelist.xml.
2:42:21 PM - Processing Whitelist.xml.
2:42:21 PM - Processing of ClientUpdate is complete.
2:42:21 PM - Retrieving NetTV.
2:42:21 PM - Processing of NetTV is complete.
2:42:21 PM - The NetTV package is already up to date.
2:42:21 PM - Retrieving MCESpotlight.
2:42:22 PM - Processing MCESpotlight.
2:42:22 PM - Retrieving MCESpotlight-2.cab.
2:42:22 PM - Extracting SpotlightResources.dll.
2:42:22 PM - Processing of MCESpotlight is complete.
2:42:22 PM - Retrieving MCEClientUX.
2:42:22 PM - Processing MCEClientUX.
2:42:22 PM - Retrieving dSM-2.cab.
2:42:23 PM - Extracting StartResources.dll.
2:42:23 PM - Retrieving Logos-2.cab.
2:42:23 PM - Extracting cbs.png.
2:42:23 PM - Extracting comedy.png.
2:42:23 PM - Extracting drama.png.
2:42:23 PM - Extracting movies.png.
2:42:23 PM - Extracting msn.png.
2:42:23 PM - Extracting msnbc.png.
2:42:23 PM - Extracting news.png.
2:42:23 PM - Extracting sports.png.
2:42:23 PM - Retrieving SMTiles-2.cab.
2:42:23 PM - Extracting SM_Netflix.png.
2:42:23 PM - Extracting StartMenu_ITV_Browse.png.
2:42:23 PM - Extracting StartMenu_ITV_Search.png.
2:42:23 PM - Retrieving UpdateableMarkup-2.cab.
2:42:23 PM - Extracting markup.dll.
2:42:23 PM - Processing of MCEClientUX is complete.
2:42:23 PM - Retrieving SportsSchedule.
2:42:24 PM - Processing SportsSchedule.
2:42:24 PM - Retrieving SportsSchedule-2.enc.
2:42:24 PM - Extracting SportsSchedule.mxf.
2:42:24 PM - Processing SportsSchedule.mxf.
2:42:24 PM - Processing of SportsSchedule is complete.
2:42:24 PM - Retrieving SportsV2.
2:42:24 PM - Processing SportsV2.
2:42:24 PM - Retrieving ScheduleSupplement-2.cab.
2:42:24 PM - Extracting ScheduleSupplement.mxf.
2:42:24 PM - Processing ScheduleSupplement.mxf.
2:42:24 PM - Retrieving SportsTemplate-2.cab.
2:42:24 PM - Extracting FoxSports.sdp.
2:42:24 PM - Retrieving SportsTemplateCore-2.cab.
2:42:24 PM - Extracting Microsoft.MediaCenter.Sports.UI.dll.
2:42:24 PM - Processing of SportsV2 is complete.
2:42:25 PM - Retrieving Broadband.
2:42:25 PM - Processing Broadband.
2:42:25 PM - Retrieving Broadband-2.enc.
2:42:25 PM - Extracting null-us_null_13_BBPkg.mxf.
2:42:25 PM - Processing null-us_null_13_BBPkg.mxf.
2:42:26 PM - Processing of Broadband is complete.
2:42:26 PM - Processing of MCEClientMaintenance is complete.
2:42:26 PM - Retrieving EpgListings.
2:42:26 PM - Processing EpgListings.
2:42:26 PM - Retrieving EpgListing-2.enc.
2:42:27 PM - Extracting 28504817_ListingData.mxf.
2:42:28 PM - Processing 28504817_ListingData.mxf.
2:44:23 PM - Processing of EpgListings is complete.
2:44:23 PM - Retrieving EpgListings.
2:44:23 PM - Processing EpgListings.
2:44:23 PM - Retrieving EpgListing.enc.
2:44:24 PM - Extracting 189848820_ListingData.mxf.
2:44:24 PM - Processing 189848820_ListingData.mxf.
2:44:34 PM - Processing of EpgListings is complete.
2:44:41 PM - Update successful.
2:44:41 PM - Next update at 8/29/2014 12:40:57 PM.

[Scallica]

Re-run the TV setup and try a different zip code that's nearby.

[Johnnyhorn]

Using a different area code did not work.

[oakley516]

It looks like the download is working correctly, but if you aren't seeing anything show up in the guide then maybe something is not configured correctly.

Have you been receiving guide data correctly in the past and this problem just started happening? Or is this the first time you are setting up the guide and you can't get it to work?

[Johnnyhorn]

This is the first time to set up and cannot get it to work. Is there a way to look at the download and then the channel names to see if they match?

[JohnW248]

This is the first time to set up and cannot get it to work. Is there a way to look at the download and then the channel names to see if they match?

Are you using over the air or cable? If cable, what cable system? When you run tv set-up you choose the type of tuner (ATSC, ClearQAM, CableCARD) and then your service area.

More and more cable systems are starting to encrypt their entire signal so if that is your case you'd need a cableCARD tuner (TWC is an example).

It almost sounds like you're choosing a provider that the tuner can't see. The cableCARD tuner provides the channel numbers to Media Center and the Guide puts the names with those numbers. If you are using ATSC you should be able to verify if the tuner is working with their viewer. You look like you're getting a guide but it's the wrong one for your card. If you're running ATSC or clearQAM, then Media Center has to scan for channels as part of tv set-up.

Make sure you're using the proper drivers for 8.1 with your card.

BTW if you run a guide update from a command line, you need to use an elevated command prompt. The easier way to run a guide update is to either go to Media Center Guide and right click on a channel number and choose get latest guide or go to tasks and TV and Guide and choose update guide.

If the tuner is working, even with no guide data, you should be able to click on a program block (no data) next to a channel number and if the tuner is working, get video and sound. If that's the case you downloaded the wrong provider.

[Johnnyhorn]

I am not having issues with watching channels with the card. They work fine. I just cannot get the Guide data to populate.

[JohnW248]

I am not having issues with watching channels with the card. They work fine. I just cannot get the Guide data to populate.

Sounds like you're choosing the wrong guide and it doesn't match the channel line-up.

If you're sure you're using the right line-up you can manually line-up channels. Right click on a channel number in the guide and choose edit channel, then click edit listings. If you have any listings you can find the channel for that number and associate it. This should all be automatic with just a few touch ups needed in some situations. If you have no listings to choose from, then you are not downloading a guide at all and you'll have to find one that works.

Including information as to what you're using the tuner for (over the air, cable) and you location and zip code would help in trying to find a solution for your issue.

[milli260876]

Have you tried changing the listings for a channel to see if the EPG is there but channel naming convention is messed up?
in the UK some (not all!) channels appear with no guide until you allocate them..
in WMC go to
Tasks>settings>tv>guide>edit channels
click on a channel and then chose edit listings from the menu to the left. this SHOULD give you all you epg listed channels, if there's nothing there ???
if there is chose the appropriate channel and see if it populates.

[Johnnyhorn]

THANK YOU, The name of the channels are not the same as on zap2it so I have to manually set them.

[milli260876]

I aim to please!!