EPG123 suddenly unable to update

[Paint]

A new version of epg123 has been released to address the invalid response structure from SD. Updates will work for the current issue as well as any future issues of this type.

thank you for the new version. It resolved this issue for me

[jamestx10]

The update is working great on my machine. Thanks for the prompt fix.

[garyan2]

Thanks for the update, but it didn't seem to resolve the issue.

"Lineups" did return to the Config app, but that seems to be the only improvement.

Login is still grayed out on the Config app, and attempting to Rebuild from the Client still gives me an error.

The Login button will be greyed out if you are successfully logged in to Schedules Direct. That is normal.

Have you run an update to see if the error clears?

[benhase]

I am still using v1.6.7.0 on Windows 10 (no WMC) and run the Server side only (manually, once a day) to generate a new Guide.
I use a simple .bat file to copy the new Guide to my WMC PCs (plus loadmxf, DoReindex, PvrSchedule).

Gary,
Looks like everything is back to normal today. I made no updates to my software or process.

I believe you are saying the issue was on SDs side (now fixed), and your update to EPG123 was just to make it more tolerant of errors.

[garyan2]

Correct. SD is correcting the errors from their upstream source to be no longer an issue for us (viewtopic.php?p=146694#p146694). The code I added in yesterday's release will allow/adapt to the error if any more come through.

[Space]

The code I added in yesterday's release will allow/adapt to the error if any more come through.

Be careful, we don't want EPG123 to become sentient, it might start wanting days off.

[rogerstk3]

The new version fixed it for me. Thank You very much, Gary. That fix was right on time. I just made a small donation and I would kindly encourage everyone finding this solution to make one as well.

[Mugsy]

The v1.7.0.12 update still does not work for me.

Anyone else still unable to update their EPG or must I do a full reinstall?

[Mugsy]

The Login button will be greyed out if you are successfully logged in to Schedules Direct. That is normal.

Have you run an update to see if the error clears?

Thanks for the info on the grayed out Login.

But no, any attempt to update fails. No idea why.

PS: I can't select any channels in the Config app:

[garyan2]

viewtopic.php?p=146712#p146712

[dahef]

The new version fixed it for me. Thank You very much, Gary. That fix was right on time. I just made a small donation and I would kindly encourage everyone finding this solution to make one as well.

Agreed.

[Mugsy]

CRAP! WMC went out on me again this morning.

First thing I checked was to see if another "Windows Update" installed/broke my connection, but there have been no new updates since the one I removed last Sunday.

Got a "login failed" popup (I use "Schedules Direct") and can't connect. Should I try running the patch again?

TIA

FOLLOW-UP: Tried reinstalling the latest v12 of EPG123, and while it restored my "lineups", it stalls after step 1 of 13 in the update. Tray Icon (now Blue) says "Downloading 1/13 Process" but no further.

[garyan2]

Take a look at the log file. It will probably show you were having connection problems with SD. I saw a headline that the AWS servers may be having issues again, but didn't look into it.

First thing you should do when having a problem with epg123 updates is to look at the log file. That is what it is there for.

[Mugsy]

I checked the log file. Not much help. Here are the last lines of the log file where the error begins:

Code: Select all

[Wed Dec 22 2021 7:04:21 AM] ===============================================================================
[Wed Dec 22 2021 7:04:21 AM]  Activating the epg123 configuration GUI. version 1.7.0.12
[Wed Dec 22 2021 7:04:21 AM] ===============================================================================
[Wed Dec 22 2021 7:04:26 AM] [ INFO] SD API WebException Thrown. Message: The operation has timed out , Status: Timeout . Trying again.
[Wed Dec 22 2021 7:04:26 AM] [ INFO] Failed to complete request. Exiting
[Wed Dec 22 2021 7:04:26 AM] [ INFO] Validation of cached token failed. Requesting new token.
[Wed Dec 22 2021 7:04:26 AM] [ INFO] Token request successful. serverID: 20141201.web.slimv2 , datetime: 2021-12-22T13:04:19Z
[Wed Dec 22 2021 7:04:29 AM] [ INFO] SD API WebException Thrown. Message: The operation has timed out , Status: Timeout . Trying again.
[Wed Dec 22 2021 7:04:29 AM] [ INFO] Failed to complete request. Exiting
[Wed Dec 22 2021 7:04:29 AM] [ERROR] Did not receive a response from Schedules Direct for a status request.
[Wed Dec 22 2021 7:04:29 AM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[Wed Dec 22 2021 7:04:30 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-OTA-77042.
[Wed Dec 22 2021 7:04:30 AM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run Wed Dec 22 2021 6:31:06 AM; Exit: 0x00000000
[Wed Dec 22 2021 7:04:34 AM] ===============================================================================
[Wed Dec 22 2021 7:04:34 AM]  Beginning epg123 update execution. version 1.7.0.12
[Wed Dec 22 2021 7:04:34 AM] ===============================================================================
[Wed Dec 22 2021 7:04:34 AM] [ INFO] Beginning EPG123 update execution. 2021-12-22 13:04:34Z
[Wed Dec 22 2021 7:04:34 AM] [ INFO] DaysToDownload: 14 , TheTVDBNumbers : False , PrefixEpisodeTitle: False , PrefixEpisodeDescription : True , AppendEpisodeDesc: False , OADOverride : False , SeasonEventImages : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: False
[Wed Dec 22 2021 7:04:34 AM] [ INFO] Status request successful. account expires: 2022-03-09T17:20:56Z , lineups: 1/4 , lastDataUpdate: 2021-12-21T17:38:39Z
[Wed Dec 22 2021 7:04:34 AM] [ INFO] system status: Online , message: No known issues.
[Wed Dec 22 2021 7:04:35 AM] [ INFO] Successfully retrieved TMDb configurations.
[Wed Dec 22 2021 7:04:35 AM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[Wed Dec 22 2021 7:04:35 AM] Entering BuildLineupServices() for 1 lineups.
[Wed Dec 22 2021 7:05:35 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-OTA-77042.
[Wed Dec 22 2021 7:05:35 AM] [ERROR] There are 0 stations queued for download from 1 subscribed lineups. Exiting.
[Wed Dec 22 2021 7:05:35 AM] [ERROR] Check that lineups are 'INCLUDED' and stations are selected in the EPG123 GUI.
[Wed Dec 22 2021 7:05:35 AM] [ERROR] Failed to create MXF file. Exiting.
[Wed Dec 22 2021 7:05:35 AM] [ INFO] epg123 update execution time was 00:01:01.1150647.

That first error, "Did not receive a response from Schedules Direct". Not sure there is anything I can do about that on my end.

[garyan2]

Looks like you were able to login and get a token, but it timed out on requesting your account status. On the second run for an update, it says you don't have any stations selected for download.

[Mugsy]

They must have fixed something on SD's end b/c it appears to be working now.

Thx.

[Alamaric]

I recently have had the same problem that is in the thread, but I did not see a solution.

[7/24/2023 12:20:19 AM] [ERROR] There are 0 stations queued for download from 1 subscribed lineups. Exiting.
[7/24/2023 12:20:19 AM] [ERROR] Check that lineups are 'INCLUDED' and stations are selected in the EPG123 GUI.
[7/24/2023 12:20:19 AM] [ERROR] Failed to create MXF file. Exiting.

The strange part is the day I paid for my yearly membership at SD is when this started. The GUI says my line-up is DELETED, so I removed the lineup, and then put the lineup back in where I selected "Xfinity-Albuquerque", then Save & Apply, the lineup immediately went to "DELETED" again. Tried it a few times, same results. Updated EPG to the latest, same results.

After any changes EPG123, gets stuck on step 1/13 then seems to error out.

I even went to SD and deleted my lineup there and put it back, again, same results.

I even reverted back to last week's image, I save image backup's of my HTPC so I do not have to reinstall everything if trying something new breaks something, Anyway I reverted back to an image where it used to work and I still got the same problem. The point is I do not think this is me but I do not know what to do from here. Any assistance would be greatly appreciated because I am pulling my hair out of head and trust me when I say this as a 48 year old male. I do not have much hair left to be pulling out.

[Mugsy]

Check the path to where EPG123 is saving your data. It could be saved to a temp folder that is automatically deleted on Logoff/Reboot.

[garyan2]

That's got nothing to do with what he is seeing. The lineup is flagged as deleted from either SD or Gracenote. If there are no other Xfinity lineups available to add, then most likely a problem with SD. Submit a ticket with SD to look into it.

Sent from my SM-G781U1 using Tapatalk

[garyan2]

I recently have had the same problem that is in the thread, but I did not see a solution.

[7/24/2023 12:20:19 AM] [ERROR] There are 0 stations queued for download from 1 subscribed lineups. Exiting.
[7/24/2023 12:20:19 AM] [ERROR] Check that lineups are 'INCLUDED' and stations are selected in the EPG123 GUI.
[7/24/2023 12:20:19 AM] [ERROR] Failed to create MXF file. Exiting.

The strange part is the day I paid for my yearly membership at SD is when this started. The GUI says my line-up is DELETED, so I removed the lineup, and then put the lineup back in where I selected "Xfinity-Albuquerque", then Save & Apply, the lineup immediately went to "DELETED" again. Tried it a few times, same results. Updated EPG to the latest, same results.

After any changes EPG123, gets stuck on step 1/13 then seems to error out.

I even went to SD and deleted my lineup there and put it back, again, same results.

I even reverted back to last week's image, I save image backup's of my HTPC so I do not have to reinstall everything if trying something new breaks something, Anyway I reverted back to an image where it used to work and I still got the same problem. The point is I do not think this is me but I do not know what to do from here. Any assistance would be greatly appreciated because I am pulling my hair out of head and trust me when I say this as a 48 year old male. I do not have much hair left to be pulling out.

Related: https://www.thegreenbutton.tv/viewtopic ... 20#p151212