Cannot configure EPG123

[morganf]

I have been trying to get this system working over the weekend, I almost had it yesterday, and was able to retrieve a partial guide listing (not of all the channels.)

I just started again, from scratch, and I don't even get the lineup in the client.

Your help is much appreciated!

Code: Select all

[11/22/2021 10:56:37 AM]  Beginning epg123 update execution. version 1.7.0.10
[11/22/2021 10:56:37 AM] ===============================================================================
[11/22/2021 10:56:37 AM] [ INFO] Beginning EPG123 update execution. 2021-11-22 16:56:37Z
[11/22/2021 10:56:37 AM] [ INFO] DaysToDownload: 1 , TheTVDBNumbers : False , PrefixEpisodeTitle: False , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , SeasonEventImages : False , TMDbCoverArt: False , IncludeSDLogos : True , AutoAddNew: False , CreateXmltv: True , ModernMediaUiPlusSupport: False
[11/22/2021 10:56:37 AM] [ INFO] Status request successful. account expires: 2021-11-27T21:53:02Z , lineups: 1/4 , lastDataUpdate: 2021-11-22T01:04:47Z
[11/22/2021 10:56:37 AM] [ INFO] system status: Online , message: No known issues.
[11/22/2021 10:56:37 AM] [WARNG] Your Schedules Direct account expires in 05 days 04 hours 56 minutes.
[11/22/2021 10:56:38 AM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[11/22/2021 10:56:38 AM] Entering BuildLineupServices() for 1 lineups.
[11/22/2021 10:56:38 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-OTA-78130.
[11/22/2021 10:56:39 AM] Exiting BuildLineupServices(). SUCCESS.
[11/22/2021 10:56:39 AM] Entering GetAllScheduleEntryMd5s() for 1 days on 99 stations.
[11/22/2021 10:57:01 AM] [ INFO] SD API WebException Thrown. Message: The underlying connection was closed: An unexpected error occurred on a receive. , Status: ReceiveFailure
[11/22/2021 10:57:24 AM] [ INFO] SD API WebException Thrown. Message: The underlying connection was closed: An unexpected error occurred on a receive. , Status: ReceiveFailure
[11/22/2021 10:57:24 AM] [ INFO] Failed to complete request. Exiting
[11/22/2021 10:57:24 AM] [ERROR] Did not receive a response from Schedules Direct for Md5s of  99 station's daily schedules. (0:00:00:45.2868790)
[11/22/2021 10:57:24 AM] [ERROR] Problem occurred during GetMd5ScheduleEntries(). Exiting.
[11/22/2021 10:57:24 AM] [ERROR] Failed to create MXF file. Exiting.
[11/22/2021 10:57:24 AM] [ INFO] epg123 update execution time was 00:00:47.3148825.
[11/22/2021 10:57:24 AM] [ INFO] Opening recording request transfer tool and waiting for it to close ...
[11/22/2021 10:57:33 AM] [ INFO] Setup is complete.  Be sure to create a Scheduled Task to perform daily updates and keep your guide up to date!
[11/22/2021 10:57:56 AM] ===============================================================================
[11/22/2021 10:57:56 AM]  Activating the epg123 configuration GUI. version 1.7.0.10
[11/22/2021 10:57:56 AM] ===============================================================================
[11/22/2021 10:57:58 AM] [ INFO] Status request successful. account expires: 2021-11-27T21:53:02Z , lineups: 1/4 , lastDataUpdate: 2021-11-22T01:04:47Z
[11/22/2021 10:57:58 AM] [ INFO] system status: Online , message: No known issues.
[11/22/2021 10:57:58 AM] [WARNG] Your Schedules Direct account expires in 05 days 04 hours 55 minutes.
[11/22/2021 10:57:58 AM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[11/22/2021 10:57:58 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-OTA-78130.
[11/22/2021 10:57:59 AM] [ INFO] Successfully queried the Task Scheduler for status. Could not start. Last Run 11/22/2021 1:51:00 AM; Exit: 0xFFFFFFFF

[garyan2]

Your connection to SD is getting closed before it can download the data. Looks to be around 20 seconds. Epg123 won't timeout until 3 minutes has elapsed. Are you behind a VPN or something?

Sent from my SM-G965U using Tapatalk

[morganf]

Thanks for your prompt reply.

I have a VPN available, but I don't use it.

[morganf]

The "Upodate Progress" box seems to snag at:

Task: Build schedules - Stage 1

2/13

No change in Progress (0/2079)

... before it ends without any notification.

[morganf]

In Step 2, I do note an interesting message:

"It appears there are 24 tuners available for use but only 6 of them configured in WMC.

So you with to perform TV Setup again?"

I have two cards, each with two tuners. (Hauppauge)

[garyan2]

The tuners prompt can be ignored. EPG123 will look at how many registry entries WMC has for tuners and that can be exaggerated if you have installed software tuners like from Hauppauge or DVBLink.

You are not getting any downloads from SD because your connection keeps getting closed. It sounds like a network problem on your end. For a test, rather than try to download everything at once, just try to download a single channel for a single day and see if it completes. The ~20 seconds before each connection drop seems suspicious.

[morganf]

Used phone as hot spot and it worked fine. High speed internet at the house. Not sure what was causing the issue. Any suggestions on what needs to be configured? Turned off antivirus and made sure nothing else is running on the system.

[morganf]

Should I contact Schedules Direct to help troubleshoot?

[StinkyImp]

Should I contact Schedules Direct to help troubleshoot?

Based on the information that's been provided by you and Gary, it appears that your problem lies in either your modem (ISP) or your router (if you have one). When you used your phone as a hotspot you effectively bypassed your modem and router and it worked.

These pieces of equipment are out of SD's control. Have you tried rebooting your modem and router?

Also... Have you made any changes or installed new firmware to your router?