Pro Tip -> Did not receive a response from Schedules Direct

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StinkyImp

Posts: 675
Joined: Thu May 11, 2017 7:53 pm
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Pro Tip -> Did not receive a response from Schedules Direct

#1

Post by StinkyImp » Mon Jun 15, 2020 1:14 pm

I've been using EPG123 for over three years. If you find the phrase "Did not receive a response from Schedules Direct..." in your trace log file, just be patient.

In every instance that I've received this error it's because Schedules Direct was temporarily unavailable. In every instance it's been taken care of in a very short time without me having to do anything except... be patient.

Code: Select all

EPG123 Log Parser (and Report Generator) - v 1.7.6 (64 bit)
Report Created on 06/15/2020 at 05:54:19
================================================================
[2/5/2017 9:11:26 AM] [ERROR] Did not receive a response from Schedules Direct for a version check.
[2/5/2017 9:35:32 AM] [ERROR] Did not receive a response from Schedules Direct for a client lineup listings.
[2/13/2017 10:03:16 AM] [ERROR] Did not receive a response from Schedules Direct for a version check.
[4/10/2017 2:00:28 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[8/12/2017 2:00:11 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[8/12/2017 2:00:11 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[8/18/2017 2:00:23 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[8/18/2017 2:00:23 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[3/2/2018 12:15:20 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[3/2/2018 12:15:20 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[3/18/2018 12:15:38 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[3/18/2018 12:15:38 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[6/5/2018 12:15:08 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[6/5/2018 12:15:08 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[9/25/2018 12:15:08 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[9/25/2018 12:15:08 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[2/8/2019 12:17:43 AM] [ERROR] Did not receive a response from Schedules Direct for 1010 program descriptions.
[7/25/2019 12:15:13 AM] [ERROR] Did not receive a response from Schedules Direct for Md5s of 95 station's daily schedules.
[10/18/2019 12:15:56 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[10/18/2019 12:15:56 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[10/21/2019 12:19:57 AM] [ERROR] Did not receive a response from Schedules Direct for  43 generic program descriptions. (0:00:01:43.3629120)
[10/21/2019 12:20:45 AM] [ERROR] Did not receive a response from Schedules Direct for artwork info of 500 programs. (0:00:00:48.1087516)
[10/21/2019 12:22:45 AM] [ERROR] Did not receive a response from Schedules Direct for artwork info of 500 programs. (0:00:02:00.0748679)
[10/21/2019 12:23:21 AM] [ERROR] Did not receive a response from Schedules Direct for artwork info of 495 programs. (0:00:01:12.1191249)
[12/6/2019 12:15:33 AM] [ERROR] Did not receive a response from Schedules Direct for Md5s of  96 station's daily schedules. (0:00:00:18.8090758)
[3/12/2020 12:15:32 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[3/12/2020 12:15:32 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[4/13/2020 12:15:09 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[4/13/2020 12:15:09 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[4/15/2020 12:15:32 AM] [ERROR] Did not receive a response from Schedules Direct for a token request.
[4/15/2020 12:15:32 AM] [ERROR] Failed to retrieve token from Schedules Direct. message: Did not receive a response from Schedules Direct for a token request.
[4/22/2020 12:15:16 AM] [ERROR] Did not receive a response from Schedules Direct for  98 station's daily schedules. (0:00:00:00.4970284)
[6/6/2020 12:15:13 AM] [ERROR] Did not receive a response from Schedules Direct for Md5s of 100 station's daily schedules. (0:00:00:00.9410538)
[6/15/2020 12:15:05 AM] [ERROR] Did not receive a response from Schedules Direct for Md5s of 100 station's daily schedules. (0:00:00:00.5710326)

===== QUERY INFORMATION (Custom) ===============================
Logs used:		trace.log, trace_2017-2019.log, and trace_2020.log
Search String:		Did not receive a response from Schedules Direct
Date Range:		02/05/2017 thru 06/15/2020 (1227 days)
Total results found:	34
Query time:		01 minutes 00 seconds

===== GENERAL INFORMATION ======================================
Log Path:		C:\epg123\
Logfile timespan:	2/5/2017 thru 6/15/2020 (1227 days)
Total lines processed:	96513

adam1991

Posts: 2893
Joined: Sat Jun 11, 2011 2:31 pm
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#2

Post by adam1991 » Mon Jun 15, 2020 1:50 pm

Agreed. I've seen it only a couple of times, but it just resolved itself the next time EPG123 ran.

rkulagow

Posts: 246
Joined: Sun Jul 19, 2015 1:04 am
Location: Schedules Direct

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#3

Post by rkulagow » Mon Jun 15, 2020 3:26 pm



If you're seeing issues, please open a ticket on the Schedules Direct "Report an Issue" page; it's the quickest way to get a response from us. (We don't normally monitor application websites.)

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