Missing Guide Data

[devonaire]

Hello! I got the "listings will be out of date" a couple of weeks ago and, sure enough, I have had no downloads since. "No Data Available" is in almost every channel in WMC. I've downloaded the latest epg123. I've changed client to full mode. No listings.

Now what?

[stuartm]

Not enough info here to help. Post the trace log of your latest run (using code tags). If your PC sleeps, is the wake to run checked for the task?

[devonaire]

"The trace log"? What is it/where is it. Yes, I checked the "wake" box.

This worked fine for a couple of months, now it's stopped.

[Scallica]

C:/epg123/epg123.log

[garyan2]

Actually, probably located at C:\ProgramData\GaRyan2\epg123\trace.log if you installed in the default location.

[devonaire]

The only thing I found which might be useful was "trace.log". Unfortunately, when I try to add it to this message, I get an "invalid file" error.

Here are the last few lines:


[3/10/2020 10:00:24 AM] [ INFO] Completed lineup refresh.
[3/10/2020 10:00:24 AM] Entering runWmcTask(ReindexSearchRoot)
[3/10/2020 10:00:24 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[3/10/2020 10:00:24 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[3/10/2020 10:00:24 AM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[3/10/2020 10:00:24 AM] Entering runWmcTask(PvrScheduleTask)
[3/10/2020 10:00:24 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[3/10/2020 10:00:24 AM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[3/10/2020 10:00:24 AM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[3/10/2020 10:00:24 AM] [ERROR] The MXF file imported is 344.97 hours old.
[3/10/2020 10:00:24 AM] [ INFO] Completed EPG123 client execution.
[3/10/2020 10:00:24 AM] [ INFO] EPG123 client execution time was 00:00:20.8104366.
[3/10/2020 9:08:52 PM] ===============================================================================
[3/10/2020 9:08:52 PM] Activating the epg123 configuration GUI. version 1.3.5.30
[3/10/2020 9:08:52 PM] ===============================================================================
[3/10/2020 9:08:54 PM] [ INFO] Token request successful. serverID: 20141201.web.1
[3/10/2020 9:08:54 PM] [ INFO] Status request successful. account expires: 2020-05-07T20:38:21Z , lineups: 1/4 , lastDataUpdate: 2020-03-10T20:15:18Z
[3/10/2020 9:08:54 PM] [ INFO] system status: Online , message: No known issues.
[3/10/2020 9:08:54 PM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[3/10/2020 9:08:55 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-OR36439-X.
[3/10/2020 9:08:55 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/10/2020 10:00:00 AM; Exit: 0x00000000
[3/10/2020 9:13:56 PM] ===============================================================================
[3/10/2020 9:13:56 PM] Activating the epg123 client GUI. version 1.3.5.30
[3/10/2020 9:13:56 PM] ===============================================================================
[3/10/2020 9:13:56 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 3/10/2020 10:00:00 AM; Exit: 0x00000000
[3/10/2020 9:13:57 PM] [ INFO] There are no tuners associated with "67 : HISTW - 8BFE = { (67 : HISTW - 799F) + [ ] }".

[devonaire]

Presto! I have guide listings. Even the ones which never showed up before. Any ideas?

[stuartm]

Yes you finally had a run with full mode. The log snippet you provided showed you were just loading an old .mxf with no new listings in it. I assume after you changed the mode to full you did not do a save and execute (Which would have run immediately and updated the mxf file) so nothing happened till the next scheduled run of the daily update task.

[devonaire]

It was always in full mode. Don't recall seeing a "save and execute" option.

[garyan2]

The trace.log file will probably provides some clues, but considering your MXF file was 14 days old and then suddenly works, I suspect you had a corrupted cache file that finally died out of the guide.

Note that you had 14 days of a red status logo on the WMC home page which tells you something went wrong and this could have been corrected then. If it appears that you have a corrupted cache file then the way to correct it is to use the configuration GUI and click the [Clear Cache] button and then the [Save & Execute] button. It will download everything again and create the MXF file for import.