3 channels not updating

[jlordl]

Environment:
Windows 7 SP1 Version 6.1.7601
Windows Media Center 6.1.7600.16385
epg123 1.3.3.40
Comcast Cable
Schedules from Schedules Direct

All but three of my channels are updating as expected. Unfortunately, one of the three is the only channel I really care about: KCTS 9 (PBS).

When I set this up, I got data for all channels. But after that, I don't get any more updates for these three. I ran the task from the task scheduler and I see epg123.exe run, then ebg123Client.exe. The "bug" in WMC shows everything updated, but when I look at the guide, the schedule for these three channels stops just where it did when I first set it up (Jan. 14, 4:00 PM).

The client shows all channel subscribed to EPG123 Comcast -Cable (Kirkland). I'm just starting to use this (thanks Microsoft!), so I imagine I'm doing something wrong.
I can't see how to insert a screenshot without having the picture already online somewhere or I'd include that too.

Log:

Code: Select all

[1/6/2020 6:55:18 PM]  Beginning epg123 client execution. version 1.3.3.40
[1/6/2020 6:55:18 PM] ===============================================================================
[1/6/2020 6:55:18 PM] [ INFO] Beginning epg123 client execution. 2020-01-07 02:55:18Z
[1/6/2020 6:55:18 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[1/6/2020 6:55:20 PM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[1/6/2020 6:55:34 PM] [ INFO] Processed 361 daily schedules for 21 stations.
[1/6/2020 6:55:34 PM] Exiting getAllScheduleEntryMd5s(). SUCCESS.
[1/6/2020 6:55:34 PM] Entering buildAllProgramEntries() for 4887 programs.
[1/6/2020 6:56:50 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[1/6/2020 6:56:50 PM] Exiting importMxfFile(). SUCCESS.
[1/6/2020 6:56:56 PM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[1/6/2020 6:56:56 PM] [ INFO] Completed lineup refresh.
[1/6/2020 6:56:56 PM] Entering runWmcTask(ReindexSearchRoot)
[1/6/2020 6:56:57 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[1/6/2020 6:56:57 PM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[1/6/2020 6:56:57 PM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[1/6/2020 6:56:57 PM] Entering runWmcTask(PvrScheduleTask)
[1/6/2020 6:56:57 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[1/6/2020 6:56:57 PM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[1/6/2020 6:56:57 PM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[1/6/2020 6:56:57 PM] [ INFO] Completed EPG123 client execution.
[1/6/2020 6:56:57 PM] [ INFO] EPG123 client execution time was 00:01:39.2158203.
[1/6/2020 6:58:02 PM] [ INFO] Found 4887 cached program descriptions.
[1/6/2020 6:58:02 PM] [ INFO] Processed 4887 program descriptions.
[1/6/2020 6:58:02 PM] Exiting buildAllProgramEntries(). SUCCESS.
[1/6/2020 6:58:03 PM] Entering buildAllGenericSeriesInfoDescriptions() for 1148 series.
[1/6/2020 6:58:26 PM] [ INFO] Found 1148 cached series descriptions.
[1/6/2020 6:58:26 PM] [ INFO] Processed 1148 series descriptions.
[1/6/2020 6:58:26 PM] Exiting buildAllGenericSeriesInfoDescriptions(). SUCCESS.
[1/6/2020 6:58:26 PM] Entering getAllMoviePosters() for 68 movies.
[1/6/2020 6:58:26 PM] [ INFO] Processed 68 movie poster links.
[1/6/2020 6:58:26 PM] Exiting getAllMoviePosters(). SUCCESS.
[1/6/2020 6:58:26 PM] Entering getAllSeriesImages() for 1148 series.
[1/6/2020 6:58:26 PM] [ INFO] Found 1098 cached series image links.
[1/6/2020 6:58:28 PM] [ INFO] Successfully retrieved artwork info for  50 programs. (0:00:00:01.5703125 /   601.357 KB)
[1/6/2020 6:58:28 PM] [ INFO] Processed 1148 series image links.
[1/6/2020 6:58:28 PM] Exiting getAllSeriesImages(). SUCCESS.
[1/6/2020 6:58:28 PM] [ INFO] Completed compiling keywords and keyword groups.
[1/6/2020 6:58:30 PM] [ INFO] Completed save of the MXF file to "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf".
[1/6/2020 6:58:30 PM] [ INFO] Completed save of image archive file to "C:\ProgramData\GaRyan2\epg123\guideImages.xml".
[1/6/2020 6:58:31 PM] [ INFO] 0 files deleted from the cache directory during cleanup.
[1/6/2020 6:58:31 PM] [ INFO] Downloaded and processed   639.736 KB of data from Schedules Direct.
[1/6/2020 6:58:31 PM] [ INFO] Generated .mxf file contains 21 services, 1148 series, 4887 programs, and 12771 people with 1231 image links.
[1/6/2020 6:58:31 PM] [ INFO] Completed EPG123 update execution. SUCCESS.
[1/6/2020 6:58:31 PM] [ INFO] epg123 update execution time was 00:03:23.3486328.
[1/6/2020 6:58:31 PM] ===============================================================================
[1/6/2020 6:58:31 PM]  Beginning epg123 client execution. version 1.3.3.40
[1/6/2020 6:58:31 PM] ===============================================================================
[1/6/2020 6:58:31 PM] [ INFO] Beginning epg123 client execution. 2020-01-07 02:58:31Z
[1/6/2020 6:58:31 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[1/6/2020 6:58:33 PM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[1/6/2020 6:59:01 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[1/6/2020 6:59:01 PM] Exiting importMxfFile(). SUCCESS.
[1/6/2020 6:59:03 PM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[1/6/2020 6:59:03 PM] [ INFO] Completed lineup refresh.
[1/6/2020 6:59:03 PM] Entering runWmcTask(ReindexSearchRoot)
[1/6/2020 6:59:03 PM] [ INFO] INFO: scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot" is currently running.
[1/6/2020 6:59:03 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[1/6/2020 6:59:03 PM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[1/6/2020 6:59:03 PM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[1/6/2020 6:59:03 PM] Entering runWmcTask(PvrScheduleTask)
[1/6/2020 6:59:04 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[1/6/2020 6:59:04 PM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[1/6/2020 6:59:04 PM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[1/6/2020 6:59:04 PM] [ INFO] Completed EPG123 client execution.
[1/6/2020 6:59:04 PM] [ INFO] EPG123 client execution time was 00:00:32.4062500.
[1/6/2020 7:00:13 PM] ===============================================================================
[1/6/2020 7:00:13 PM]  Activating the epg123 client GUI. version 1.3.3.40
[1/6/2020 7:00:13 PM] ===============================================================================
[1/6/2020 7:00:15 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 1/6/2020 6:55:14 PM; Exit: 0x00000000
[1/6/2020 7:00:20 PM] [ INFO] There are no scanned lineups associated with MergedChannel "60 : COMEDY - CA2B = { (60 : COMEDY - 9331) + [ -1050 : Comedy - 1A92] }".
[1/6/2020 7:01:01 PM] Entering importMxfFile() for file "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf"
[1/6/2020 7:03:00 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[1/6/2020 7:03:00 PM] Exiting importMxfFile(). SUCCESS.
[1/6/2020 7:03:00 PM] Entering runWmcTask(ReindexSearchRoot)
[1/6/2020 7:03:01 PM] [ INFO] INFO: scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot" is currently running.
[1/6/2020 7:03:01 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[1/6/2020 7:03:01 PM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[1/6/2020 7:03:01 PM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[1/6/2020 7:03:01 PM] Entering runWmcTask(PvrScheduleTask)
[1/6/2020 7:03:01 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[1/6/2020 7:03:01 PM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[1/6/2020 7:03:01 PM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[1/6/2020 7:03:03 PM] [ INFO] There are no scanned lineups associated with MergedChannel "60 : COMEDY - CA2B = { (60 : COMEDY - 9331) + [ -1050 : Comedy - 1A92] }".
[1/6/2020 7:27:06 PM] ===============================================================================
[1/6/2020 7:27:06 PM]  Activating the epg123 client GUI. version 1.3.3.40
[1/6/2020 7:27:06 PM] ===============================================================================
[1/6/2020 7:27:08 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 1/6/2020 6:55:14 PM; Exit: 0x00000000
[1/6/2020 7:27:13 PM] [ INFO] There are no scanned lineups associated with MergedChannel "60 : COMEDY - CA2B = { (60 : COMEDY - 9331) + [ -1050 : Comedy - 1A92] }".
[1/6/2020 7:27:30 PM] Entering importMxfFile() for file "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf"
[1/6/2020 7:28:19 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[1/6/2020 7:28:19 PM] Exiting importMxfFile(). SUCCESS.
[1/6/2020 7:28:19 PM] Entering runWmcTask(ReindexSearchRoot)
[1/6/2020 7:28:19 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[1/6/2020 7:28:19 PM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[1/6/2020 7:28:19 PM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[1/6/2020 7:28:19 PM] Entering runWmcTask(PvrScheduleTask)
[1/6/2020 7:28:20 PM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[1/6/2020 7:28:20 PM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[1/6/2020 7:28:20 PM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[1/6/2020 7:28:20 PM] [ INFO] There are no scanned lineups associated with MergedChannel "60 : COMEDY - CA2B = { (60 : COMEDY - 9331) + [ -1050 : Comedy - 1A92] }".

Please let me know what other information is needed.

[garyan2]

I'm not sure what your guide looks like, but you were doing an import with the client at the same time EPG123 was creating the file. Also, with the problem you are seeing for the COMEDY channel, I suspect you didn't do the Client Setup or had accepted the Program Guide Terms of Service and now have MS/Rovi in the database as well. The Jan 14 date looks suspiciously like MS/Rovi and not EPG123/SD.

In the client, what does the bottom status bar say (merged channels, lineups, services)?

[jlordl]

Thanks for the quick response!
I'm at work now, so I'll check when I get home. I don't get the Comedy channel, so I wasn't concerned about it. Maybe I should be?
I'll try re-doing the Client Setup, but I'm not sure when I might have accepted the Program Guide TOS. I remember only one time when I had to accept, and I feel like that was for using WMC, but maybe not. I have to admit I didn't read the license. I'm sure I'm the only person that didn't.

[jlordl]

The status bar at the bottom says:
824 merged channel(s) with 824 shown | 22 lineups | 10891 Services with 21 shown.
To upgrade, do I just download and run the setup again or is there a way to update without running setup every time?

Here's the log from the task that ran this morning:
[1/7/2020 5:00:00 AM] ===============================================================================
[1/7/2020 5:00:00 AM] Beginning epg123 update execution. version 1.3.3.40
[1/7/2020 5:00:00 AM] ===============================================================================
[1/7/2020 5:00:01 AM] [ INFO] Beginning EPG123 update execution. 2020-01-07 13:00:01Z
[1/7/2020 5:00:01 AM] [ INFO] DaysToDownload: 21 , TheTVDBNumbers : True , PrefixEpisodeTitle: True , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: False
[1/7/2020 5:00:02 AM] [ INFO] Token request successful. serverID: 20141201.web.1
[1/7/2020 5:00:02 AM] [ INFO] Status request successful. account expires: 2021-01-06T16:12:47Z , lineups: 1/4 , lastDataUpdate: 2020-01-07T02:26:14Z
[1/7/2020 5:00:02 AM] [ INFO] system status: Online , message: No known issues.
[1/7/2020 5:00:02 AM] [ INFO] epg123 is not up to date. Latest version is 1.3.5 and can be downloaded from http://epg123.garyan2.net.
[1/7/2020 5:00:02 AM] [ INFO] Successfully retrieved TMDb configurations.
[1/7/2020 5:00:03 AM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[1/7/2020 5:00:03 AM] Entering buildLineupServices() for 1 lineups.
[1/7/2020 5:00:03 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-WA62449-DEFAULT.
[1/7/2020 5:00:03 AM] Exiting buildLineupServices(). SUCCESS.
[1/7/2020 5:00:03 AM] Entering getAllScheduleEntryMd5s() for 21 days on 21 stations.
[1/7/2020 5:00:04 AM] [ INFO] Successfully retrieved Md5s for 21 station's daily schedules. (0:00:00:00.7265625 / 37.954 KB)
[1/7/2020 5:00:05 AM] [ INFO] Found 357 cached daily schedules.
[1/7/2020 5:00:05 AM] [ INFO] Downloaded 0 daily schedules.
[1/7/2020 5:00:23 AM] [ INFO] Processed 357 daily schedules for 21 stations.
[1/7/2020 5:00:23 AM] Exiting getAllScheduleEntryMd5s(). SUCCESS.
[1/7/2020 5:00:23 AM] Entering buildAllProgramEntries() for 4885 programs.
[1/7/2020 5:02:15 AM] [ INFO] Found 4885 cached program descriptions.
[1/7/2020 5:02:15 AM] [ INFO] Processed 4885 program descriptions.
[1/7/2020 5:02:15 AM] Exiting buildAllProgramEntries(). SUCCESS.
[1/7/2020 5:02:15 AM] Entering buildAllGenericSeriesInfoDescriptions() for 1148 series.
[1/7/2020 5:02:31 AM] [ INFO] Found 1148 cached series descriptions.
[1/7/2020 5:02:31 AM] [ INFO] Processed 1148 series descriptions.
[1/7/2020 5:02:31 AM] Exiting buildAllGenericSeriesInfoDescriptions(). SUCCESS.
[1/7/2020 5:02:31 AM] Entering getAllMoviePosters() for 68 movies.
[1/7/2020 5:02:31 AM] [ INFO] Processed 68 movie poster links.
[1/7/2020 5:02:31 AM] Exiting getAllMoviePosters(). SUCCESS.
[1/7/2020 5:02:31 AM] Entering getAllSeriesImages() for 1148 series.
[1/7/2020 5:02:31 AM] [ INFO] Found 1107 cached series image links.
[1/7/2020 5:02:32 AM] [ INFO] Successfully retrieved artwork info for 41 programs. (0:00:00:01.3125000 / 243.376 KB)
[1/7/2020 5:02:33 AM] [ INFO] Processed 1148 series image links.
[1/7/2020 5:02:33 AM] Exiting getAllSeriesImages(). SUCCESS.
[1/7/2020 5:02:33 AM] [ INFO] Completed compiling keywords and keyword groups.
[1/7/2020 5:02:34 AM] [ INFO] Completed save of the MXF file to "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf".
[1/7/2020 5:02:34 AM] [ INFO] Completed save of image archive file to "C:\ProgramData\GaRyan2\epg123\guideImages.xml".
[1/7/2020 5:02:35 AM] [ INFO] 6 files deleted from the cache directory during cleanup.
[1/7/2020 5:02:35 AM] [ INFO] Downloaded and processed 281.330 KB of data from Schedules Direct.
[1/7/2020 5:02:35 AM] [ INFO] Generated .mxf file contains 21 services, 1148 series, 4885 programs, and 12771 people with 1231 image links.
[1/7/2020 5:02:35 AM] [ INFO] Completed EPG123 update execution. SUCCESS.
[1/7/2020 5:02:35 AM] [ INFO] epg123 update execution time was 00:02:34.2968750.
[1/7/2020 5:02:35 AM] ===============================================================================
[1/7/2020 5:02:35 AM] Beginning epg123 client execution. version 1.3.3.40
[1/7/2020 5:02:35 AM] ===============================================================================
[1/7/2020 5:02:35 AM] [ INFO] Beginning epg123 client execution. 2020-01-07 13:02:35Z
[1/7/2020 5:02:35 AM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False
[1/7/2020 5:02:37 AM] Entering importMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf"
[1/7/2020 5:03:26 AM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[1/7/2020 5:03:26 AM] Exiting importMxfFile(). SUCCESS.
[1/7/2020 5:03:28 AM] [ INFO] Completed the automatch of lineup stations to tuner channels.
[1/7/2020 5:03:28 AM] [ INFO] Completed lineup refresh.
[1/7/2020 5:03:28 AM] Entering runWmcTask(ReindexSearchRoot)
[1/7/2020 5:03:28 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[1/7/2020 5:03:28 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[1/7/2020 5:03:28 AM] Exiting runWmcTask(ReindexSearchRoot). SUCCESS.
[1/7/2020 5:03:28 AM] Entering runWmcTask(PvrScheduleTask)
[1/7/2020 5:03:29 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[1/7/2020 5:03:29 AM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[1/7/2020 5:03:29 AM] Exiting runWmcTask(PvrScheduleTask). SUCCESS.
[1/7/2020 5:03:29 AM] [ INFO] Completed EPG123 client execution.
[1/7/2020 5:03:29 AM] [ INFO] EPG123 client execution time was 00:00:53.6015625.
[1/7/2020 3:30:23 PM] ===============================================================================
[1/7/2020 3:30:23 PM] Activating the epg123 client GUI. version 1.3.3.40
[1/7/2020 3:30:23 PM] ===============================================================================
[1/7/2020 3:30:25 PM] [ INFO] Successfully queried the Task Scheduler for status. Ready. Last Run 1/7/2020 5:00:00 AM; Exit: 0x00000000
[1/7/2020 3:30:32 PM] [ INFO] There are no scanned lineups associated with MergedChannel "60 : COMEDY - CA2B = { (60 : COMEDY - 9331) + [ -1050 : Comedy - 1A92] }".

[d00zah]

To upgrade, do I just download and run the setup again or is there a way to update without running setup every time?

UPGRADE NOTE from the download page:

"If performing an upgrade from a previous version of EPG123, it is only necessary to run the new setup file or copy over the old files with the contents of the portable zip file. No further action is required."

[jlordl]

Thank you!!!! I missed that.

[jlordl]

I'll try re-doing the Client Setup

Eureka! Thanks for your patience and kind response!