EPG123 Client setup problem

[Ray Jorgensen]

When I click on EPG123 client all it will do is open very quickly and then it's gone. I have uninstalled the program and reinstalled - still the same problem. I downloaded and am using the latest version. Any ideas?

Thanks in advance.

[garyan2]

Take a look at the c:\programdata\garyan2\epg123\trace.log file. The bottom entries are the latest... see if there are any [ERROR] entries. Post contents here so I can see as well, please.

[Ray Jorgensen]

There are errors in the file. The file is attached.

[garyan2]

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[1/3/2020 5:31:46 PM] [ INFO] Subscribed lineup USA-OTA-50441 has been EXCLUDED from download and processing.
[1/3/2020 5:31:46 PM] [ERROR] There are 0 stations queued for download from 1 subscribed lineups. Exiting.
[1/3/2020 5:31:46 PM] [ERROR] Check that lineups are 'INCLUDED' and stations are selected in the EPG123 GUI.
[1/3/2020 5:31:46 PM] [ERROR] Failed to create MXF file. Exiting.

[garyan2]

Also, it does not look like you have performed a [Client Setup]. Is that true?

[Ray Jorgensen]

I keep getting kicked out - all I see is a flash of the screen - when I try to do the client setup.

[garyan2]

Oh, sorry. I should have scrolled up further and read why you sent me the trace.log file in the first place. You have a merged channel that is kind of screwed up and the client is choking on it. I'll have to find where I need to add a catch for that to get past it.

In the mean time, let's see if WMC can clean it up for us. From a command prompt, run the below:

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START /WAIT C:\Windows\ehome\mcupate.exe -uf -dbgc

Wait for that to complete and try to open the client again.

[Ray Jorgensen]

I can't find a file named mcupate.exe and neither can the computer. In the - ehome - directory there is a file (application) named mcupdate.exe. I ran that and I still have the issue of the client program flashing by me on the screen.

[garyan2]

Sorry, typo on my part.

I'll have to build something to try and get past these database merged channel errors. It might take a few. I'll send you the file or a link to download.

[garyan2]

Sent you a PM with a link. I just put a big try/catch where I think the problem is happening. It should get you past the error and allow you to start a client setup.

[Ray Jorgensen]

This could be the problem - Setup wants install this on my desktop now. Where should it install and I will guide it there!!

[garyan2]

Yah, it's going to create a backup folder. Close the client and copy it over the released version in c:\program files (x86)\epg123\ .Then run the client from there.

Could you send me your trace.log file again? I want to see if there is any more information on the error now. Thanks.

[Ray Jorgensen]

Ok now I got it where it's suppse to be!!! Thanks Here's the file.