I am running Windows 8.1, and have been using Windows Media center for quite some time to watch live TV. A week or so ago, I set up Media Center to start recording Dracula. I went back yesterday to watch some TV, and when I click on the Media Center icon, I get the busy indicator for about 5 seconds and then nothing. I tried this several times, restarted the computer several times, but always the same result; Media Center does not launch.
I checked the event log and am getting this shortly after each launch attempt. I did some nosing around in the forums and this seems to be linked to recording programs, but I was not able to find a resolution that addressed my problem directly. Does anyone have any advice on how to fix this? Thanks in advance for any help you can provide
Log Name: Application
Source: Application Error
Date: 11/19/2013 8:11:37 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Bob-HP
Description:
Faulting application name: ehshell.exe, version: 6.3.9600.16384, time stamp: 0x5215efc2
Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305
Exception code: 0xc0000374
Fault offset: 0x00000000000f387c
Faulting process id: 0x1370
Faulting application start time: 0x01cee528e0e9b6b5
Faulting application path: C:\Windows\ehome\ehshell.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1ea23854-511c-11e3-be9b-7071bcc94f99
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-19T13:11:37.000000000Z" />
<EventRecordID>266312</EventRecordID>
<Channel>Application</Channel>
<Computer>Bob-HP</Computer>
<Security />
</System>
<EventData>
<Data>ehshell.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>5215efc2</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.16408</Data>
<Data>523d5305</Data>
<Data>c0000374</Data>
<Data>00000000000f387c</Data>
<Data>1370</Data>
<Data>01cee528e0e9b6b5</Data>
<Data>C:\Windows\ehome\ehshell.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>1ea23854-511c-11e3-be9b-7071bcc94f99</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
ehshell.exe crashing on Launch
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robert.w.puckett
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jnorkus1
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Hi,
I have the same issues as well. I followed the following post from Recorded HD Forms site, and the problem is not happening as much, about once ever 3 hours now. in install the updates in the article and see if it helps you out as well.
http://www.recordedtvhd.com/forum/
WMC (& RTVHD) Crashing After Windows Update
Selected post Sep 02, 2014; 4:54am WMC (& RTVHD) Crashing After Windows Update
MoRBiD MaNGLeRonline
128 posts
Everyone,
For the last several days, when watching an hour-long show, WMC crashed 2-3 times for me while using RTVHD. I reviewed what had changed on the DVR, and the only change was installing Microsoft security update KB2993651 on my Win7x64 PC. I rolled it back, rebooted, and haven't had any further issues.
KB2993651 was a replacement update for KB2982791. In the corresponding security bulletin, Microsoft strongly recommends manually uninstalling the old update before installing the new one.
It should be noted that KB2993651 was released with two issues (below). If anyone else experiences my issue, try rolling back KB2993651 and rebooting and see if that resolves the issue. Hopefully, a replacement-replacement update is on its way.
MJT,
Do you know if either of the below Known Issues would affect WMC and/or RTVHD?
MoRBiD
FROM:
http://www.infoworld.com/t/microsoft-wi ... ugs-249342).
Known Issue #1:
===========
After you install this security update, fonts that are installed in a location other than the default fonts directory ( percentwindir percent\fonts\) cannot be changed when they are loaded into any active session. Attempts to change, replace, or delete these fonts are blocked, and a "File in use" message is displayed.
Known Issue #2:
===========
After you install this update, the z-order of the windows is changed. (The z-order calls the SetWindowPos function together with the HWND_TOP parameter.) Therefore, the windows of certain applications may become invisible or may be incorrectly displayed behind other windows.
Status:
We are currently working on a resolution for this issue.
Notes:
This issue also occurs after you install the following updates:
2965768 Stop error 0x3B when an application changes the z-order of a window in Windows 7 SP1 and Windows Server 2008 R2 SP1
2970228 Update to support the new currency symbol for the Russian ruble in Windows
2973201 MS14-039: Description of the security update for Windows on-screen keyboard: July 8, 2014
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
Todd Cassell at the Bentley Technical Support Group has more details on this newly announced z-order bug:
The issue was first introduced in KB2965768 on 5 Feb 2014. In that version win32k.sys makes changes to the z-order of the windows. That z-order calls the SetWindowPos function) . KB2973201 (8 Jul 2014) and KB2982791 (12 Aug 2014) also contained these changes to win32k.sys. Updates that affect the behavior of the toolboxes as well are: KB2970228 and KB2975719. The issue may also be in other security or service updates released since 5 Feb 2014. The last well working version of win32k.sys (Windows\system32) is: 6.1.7601.22665 from 23 Apr 2014.
Due to dependencies with .dll and other files, just replacing win32k.sys is NOT possible and will result in system crashes. Currently the only solution is to uninstall KB2965768, KB2970228, KB2973201, KB2975719, KB2982791 and KB2993651.as that will bring win32k.sys back as the working version.
I have the same issues as well. I followed the following post from Recorded HD Forms site, and the problem is not happening as much, about once ever 3 hours now. in install the updates in the article and see if it helps you out as well.
http://www.recordedtvhd.com/forum/
WMC (& RTVHD) Crashing After Windows Update
Selected post Sep 02, 2014; 4:54am WMC (& RTVHD) Crashing After Windows Update
MoRBiD MaNGLeRonline
128 posts
Everyone,
For the last several days, when watching an hour-long show, WMC crashed 2-3 times for me while using RTVHD. I reviewed what had changed on the DVR, and the only change was installing Microsoft security update KB2993651 on my Win7x64 PC. I rolled it back, rebooted, and haven't had any further issues.
KB2993651 was a replacement update for KB2982791. In the corresponding security bulletin, Microsoft strongly recommends manually uninstalling the old update before installing the new one.
It should be noted that KB2993651 was released with two issues (below). If anyone else experiences my issue, try rolling back KB2993651 and rebooting and see if that resolves the issue. Hopefully, a replacement-replacement update is on its way.
MJT,
Do you know if either of the below Known Issues would affect WMC and/or RTVHD?
MoRBiD
FROM:
http://www.infoworld.com/t/microsoft-wi ... ugs-249342).
Known Issue #1:
===========
After you install this security update, fonts that are installed in a location other than the default fonts directory ( percentwindir percent\fonts\) cannot be changed when they are loaded into any active session. Attempts to change, replace, or delete these fonts are blocked, and a "File in use" message is displayed.
Known Issue #2:
===========
After you install this update, the z-order of the windows is changed. (The z-order calls the SetWindowPos function together with the HWND_TOP parameter.) Therefore, the windows of certain applications may become invisible or may be incorrectly displayed behind other windows.
Status:
We are currently working on a resolution for this issue.
Notes:
This issue also occurs after you install the following updates:
2965768 Stop error 0x3B when an application changes the z-order of a window in Windows 7 SP1 and Windows Server 2008 R2 SP1
2970228 Update to support the new currency symbol for the Russian ruble in Windows
2973201 MS14-039: Description of the security update for Windows on-screen keyboard: July 8, 2014
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
Todd Cassell at the Bentley Technical Support Group has more details on this newly announced z-order bug:
The issue was first introduced in KB2965768 on 5 Feb 2014. In that version win32k.sys makes changes to the z-order of the windows. That z-order calls the SetWindowPos function) . KB2973201 (8 Jul 2014) and KB2982791 (12 Aug 2014) also contained these changes to win32k.sys. Updates that affect the behavior of the toolboxes as well are: KB2970228 and KB2975719. The issue may also be in other security or service updates released since 5 Feb 2014. The last well working version of win32k.sys (Windows\system32) is: 6.1.7601.22665 from 23 Apr 2014.
Due to dependencies with .dll and other files, just replacing win32k.sys is NOT possible and will result in system crashes. Currently the only solution is to uninstall KB2965768, KB2970228, KB2973201, KB2975719, KB2982791 and KB2993651.as that will bring win32k.sys back as the working version.