EPG app not working

[purpleb]

For some of my systems, the EPG does not show my TV stations. I click on login to the Guide service and nothing happens. the internet is working fine on the system. Below is my log file for it. What is wrong? This has worked with no issues.

=====================
[4/19/2023 6:29:10 PM] Activating the epg123 configuration GUI. version 1.7.3.0
[4/19/2023 6:29:10 PM] ===============================================================================
[4/19/2023 6:29:10 PM] *** Windows 11 Pro, 64-bit [Version: 10.0.22621.1555] (22H2) ***
[4/19/2023 6:29:10 PM] *** Windows Media Center [Version: 6.3.9600.16384] is installed. ***
[4/19/2023 6:29:14 PM] [ INFO] Validation of cached token failed. Requesting new token.
[4/19/2023 6:29:14 PM] [ INFO] Token request successful. serverID: 20141201.web , datetime: 0001-01-01T00:00:00Z
[4/19/2023 6:29:14 PM] [ERROR] Failed to update token information in registry. Image downloads may be unsuccessful until registry is created. Open the configuration GUI as administrator to fix.
[4/19/2023 6:29:14 PM] [ERROR] Object reference not set to an instance of an object.
[4/19/2023 6:29:19 PM] [ INFO] Validation of cached token failed. Requesting new token.
[4/19/2023 6:29:19 PM] [ INFO] Token request successful. serverID: 20141201.web , datetime: 0001-01-01T00:00:00Z
[4/19/2023 6:29:19 PM] [ERROR] Failed to update token information in registry. Image downloads may be unsuccessful until registry is created. Open the configuration GUI as administrator to fix.
[4/19/2023 6:29:20 PM] [ERROR] Unhandled thread exception caught from epg123.exe. message: Object reference not set to an instance of an object.
[4/19/2023 6:29:20 PM] [ INFO] Validation of cached token failed. Requesting new token.
[4/19/2023 6:29:20 PM] [ INFO] Token request successful. serverID: 20141201.web , datetime: 0001-01-01T00:00:00Z
[4/19/2023 6:29:20 PM] [ERROR] Failed to update token information in registry. Image downloads may be unsuccessful until registry is created. Open the configuration GUI as administrator to fix.
[4/19/2023 6:29:20 PM] [ERROR] Unhandled thread exception caught from epg123.exe. message: Object reference not set to an instance of an object.

Is this happening to anyone else? It is on more than one system (win11 system).

Thanks in advance.....

[garyan2]

See viewtopic.php?f=99&t=14235&p=150683#p150677

[thehelpdeskguy]

To Whom It May Concern:

[I am a complete noob here, and I apologize in advance if the problem I am experiencing has already been dealt with.]

In the last three weeks, I am seeing increased numbers of errors, with a pattern like these:

[4/23/2023 2:39:55 AM] ===============================================================================
[4/23/2023 2:39:55 AM] Beginning epg123 update execution. version 1.7.2.0
[4/23/2023 2:39:55 AM] ===============================================================================
[4/23/2023 2:39:55 AM] *** Windows 7 Professional, 64-bit [Version: 6.1.7601.0] ***
[4/23/2023 2:39:55 AM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[4/23/2023 2:39:56 AM] [ INFO] Beginning EPG123 update execution. 2023-04-23 09:39:56Z
[4/23/2023 2:39:56 AM] [ INFO] DaysToDownload: 18 , TheTVDBNumbers : True , PrefixEpisodeTitle: True , PrefixEpisodeDescription : True , AppendEpisodeDesc: False , OADOverride : True ,

SeasonEventImages : True , TMDbCoverArt: True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False , ModernMediaUiPlusSupport: True
[4/23/2023 2:39:56 AM] [ INFO] Status request successful. account expires: 2024-02-16T20:56:52Z , lineups: 1/4 , lastDataUpdate: 2023-04-23T02:57:59Z
[4/23/2023 2:39:56 AM] [ INFO] System status: Online , message: No known issues.
[4/23/2023 2:39:57 AM] [ INFO] epg123 is not up to date. Latest version is 1.7.3.0 and can be downloaded from https://github.com/garyan2/epg123/releases/tag/1.7.3.0
[4/23/2023 2:39:57 AM] [ INFO] Successfully retrieved TMDb configurations.
[4/23/2023 2:39:57 AM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[4/23/2023 2:39:58 AM] Entering BuildLineupServices() for 1 lineups.
[4/23/2023 2:39:58 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-OTA-91030.
[4/23/2023 2:39:58 AM] [ INFO] Stations added for download since last configuration save are: KPXNDT8
[4/23/2023 2:39:58 AM] Exiting BuildLineupServices(). SUCCESS.
[4/23/2023 2:39:58 AM] Entering GetAllScheduleEntryMd5s() for 18 days on 154 stations.
[4/23/2023 2:39:59 AM] [ INFO] Successfully retrieved Md5s for 69 stations' daily schedules. (0:00:00:00.8510487)
[4/23/2023 2:40:01 AM] [ INFO] Successfully retrieved 69 stations' daily schedules. (0:00:00:01.2800732)
[4/23/2023 2:40:02 AM] [ INFO] Successfully retrieved Md5s for 69 stations' daily schedules. (0:00:00:00.6220356)
[4/23/2023 2:40:03 AM] [ INFO] Successfully retrieved 69 stations' daily schedules. (0:00:00:00.9320534)
[4/23/2023 2:40:04 AM] [ INFO] Successfully retrieved Md5s for 16 stations' daily schedules. (0:00:00:00.3240185)
[4/23/2023 2:40:05 AM] [ INFO] Successfully retrieved 16 stations' daily schedules. (0:00:00:00.2900166)
[4/23/2023 2:40:05 AM] [ INFO] Found 2051 cached daily schedules.
[4/23/2023 2:40:05 AM] [ INFO] Downloaded 573 daily schedules.

ERROR HERE:
[4/23/2023 2:40:07 AM] [ERROR] Unhandled exception caught from epg123.exe. message: Value cannot be null.
Parameter name: key
[4/23/2023 2:40:07 AM] ===============================================================================
[4/23/2023 2:40:07 AM] Beginning epg123 client execution. version 1.7.2.0
[4/23/2023 2:40:07 AM] ===============================================================================
[4/23/2023 2:40:07 AM] *** Windows 7 Professional, 64-bit [Version: 6.1.7601.0] ***
[4/23/2023 2:40:07 AM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[4/23/2023 2:40:07 AM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False , NoGC: True , NoVerify: False , Verbose: False
[4/23/2023 2:40:08 AM] Entering ImportMxfFile() for file "c:\programdata\garyan2\epg123\output\epg123.mxf".
[4/23/2023 2:41:12 AM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[4/23/2023 2:41:12 AM] Exiting ImportMxfFile(). SUCCESS.
[4/23/2023 2:41:12 AM] Entering VerifyLoad()
[4/23/2023 2:41:56 AM] [ INFO] Checked 77076 entries and corrected 0 of them.
[4/23/2023 2:41:56 AM] Exiting VerifyLoad()
[4/23/2023 2:41:57 AM] [ INFO] Completed channel cleanup as needed after MXF file import.
[4/23/2023 2:41:57 AM] [ INFO] Completed the automatic mapping of lineup stations to tuner channels.
[4/23/2023 2:41:57 AM] [ INFO] Completed lineup refresh.
[4/23/2023 2:41:57 AM] Entering RunWmcIndexTask(PvrScheduleTask)
[4/23/2023 2:41:57 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\PvrScheduleTask".
[4/23/2023 2:41:57 AM] [ INFO] Successfully started the PvrScheduleTask task. Exit code: 0
[4/23/2023 2:41:57 AM] Exiting RunWmcIndexTask(PvrScheduleTask). SUCCESS.
[4/23/2023 2:41:57 AM] Entering RunWmcIndexTask(ReindexSearchRoot)
[4/23/2023 2:41:57 AM] [ INFO] SUCCESS: Attempted to run the scheduled task "Microsoft\Windows\Media Center\ReindexSearchRoot".
[4/23/2023 2:41:57 AM] [ INFO] Successfully started the ReindexSearchRoot task. Exit code: 0
[4/23/2023 2:41:57 AM] Exiting RunWmcIndexTask(ReindexSearchRoot). SUCCESS.
[4/23/2023 2:41:57 AM] [ INFO] MXF file was created on 4/21/2023 4:01:00 AM

ERROR HERE
[4/23/2023 2:41:57 AM] [ERROR] The MXF file imported is 46.68 hours old.
[4/23/2023 2:41:58 AM] [ INFO] Completed EPG123 client execution.
[4/23/2023 2:41:58 AM] [ INFO] EPG123 client execution time was 00:01:50.8543405.


I have no idea how to rectify this problem. Any assistance would be greatly appreciated.
Thanking you in advance

[Space]

Do you use the ModerMedia UI+ support file that you have EPG123 configured to create? Unless you installed ModerMedia UI+ then you probably don't.

In the past, a similar error was related to that function. If you don't need that file, then you can disable it in the EPG123 config GUI and then press the [Save & Execute] button to try the download again.

If you do need that file, then you most likely need to wait for Gary to fix a bug.

[garyan2]

Clear the cache and try to update again. Open the configuration GUI and click [Clear Cache] and then [Save & Execute].

[garyan2]

You realize you are not telling us anything about your situation right?

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