Running client/server. All channel matches empty

[MagnusT]

At irregular intervals the epg123 client looses some or all channel matches and then looks like this. I just have to run a matching using number or call sign and run an update and all is fine. Until it happens again in a week or so.

The most recent time this happened was yesterday, the 4th of Sept.

The odd thing is I can't find any errors in either the server log or the client log (both enclosed in a zip file here) so I'm sort of lost what to do?



PS:
I do see a completely different problem from time to time on the epg123 server where the lineup is suddenly empty but I think that has to do with problems getting data from Schedules Direct? And these two problems are never at the same time, they do not have anything to do with each other AFIK. Anyway, this error type is seen in the logs, contrary to the problem described further above.

[garyan2]

I think the issue of losing channel matches may have something to do with DVBLink. I've never used it, so not sure, but if DVBLink "rescans" channels then it could assign an existing channel a new UID which will break the link between the guide listings and the channel in WMC. That is the only thing I can think of. If EPG123 was removing listings from the channel, there would be a log entry.

As for the second issue in your logs, this is eerily close to another user's problem discussed here (https://github.com/garyan2/epg123/issues/3). I don't know what the outcome of it was, or if SD found anything about the account that would result in losing his/her lineups. You may want to submit a ticket to SD on this one.

[MagnusT]

Thanks for the reply!

I'll check if there is any setting I can change in dvblink.

The manual job of clicking "match by number" when this happens, which is all that has to be done, is there any way I can do that from a command line so I could run a scheduled task to do it?

[garyan2]

Yes, but it is actually done on every update since you have automatch enabled. So whatever happened on the 4th, happened after your scheduled update.

The command is:

Code: Select all

epg123client.exe -match

[cmal]

...I have a similar problem with DVB-S here in Europe; I'm using Astra19.2 without DVB-Link or anything else, just Win10x64 on the main PC and Win7x64 on the client: from time to time a large portion (~90%) of the channels (I have mapped 52 in the Media Center) loose their subscriptions on both machines;
That's why I already wanted to request a new feature to backup the subscriptions, so that it has not to be repaired maunually...

[garyan2]

For the guide listings that get unmapped, I'm going to try something on the next release. As part of the MXF file, I will set the channel match names and for DVB-S it will look something like: The below is what I currently do for DVBS channels based on information provided by Schedules Direct.

Code: Select all

DVBS:<sat>:<freq>:<onid>:<tsid>:<sid>

I do this for DVBS, DVBT, and ATSC. The whole purpose of adding the matchname is so that guide listings can automatically be mapped by WMC and won't require EPG123 to do it. The problem is, the information from Schedules Direct may not be up-to-date. It shouldn't matter once the guide listings are assigned to a channel... they should stay, but I guess it is possible that WMC is unattaching the listings.

I'll remove the matchnames and see if that changes anything in the next release. They weren't really helping out much anyway, but I've been doing this for years and haven't heard of this happening before.

For the lineups that disappear in your account with Schedules Direct, I am not going to code around someone else's error. Either user error or an account management error on SD's side. That is a slippery slope and noone benefits. Find the underlying cause and fix that. I will not hide problems that will then never get fixed.

EDIT: I meant to say I will stop setting the matchname for DVBS, DVBT, and ATSC. See if that makes a difference.

[MagnusT]

Yes, but it is actually done on every update since you have automatch enabled. So whatever happened on the 4th, happened after your scheduled update.

The command is:

Code: Select all

epg123client.exe -match

Super! I'll just schedule that to run a couple of times a day

[garyan2]

@cmal @MagnusT
You guys might want to pile on this thread on the Schedules Direct forum concerning your lineups disappearing from your account. https://forums.schedulesdirect.org/view ... 424#p10424. See if it can get some attention and hopefully resolve it.

[MagnusT]

@cmal @MagnusT
You guys might want to pile on this thread on the Schedules Direct forum concerning your lineups disappearing from your account. https://forums.schedulesdirect.org/view ... 424#p10424. See if it can get some attention and hopefully resolve it.

Done