2017-06-07: Schedules Direct service issue

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Re: 2017-06-07: Schedules Direct service issue

Post#21 » Fri Jun 09, 2017 7:05 pm

garyan2 wrote:
prairiedog wrote:Would there be any way to generate the json a different way (or have SD do this for those active in the forum) and manually feed that into epg123 so I can at least view something on my tv again? 99% of all my channels are in the range above which is currently provided.

You can enable the channels in your guide, just there won't be any guide information. A quick way to do so would be to use epg123Client, select all the channels you want to enable (shift-click and ctrl-click works) and then press the space-bar to toggle the checkbox. This enables and disables in the guide.

Last update on this outage was there is no update. Gracenote still troubleshooting. So far, no ETA.


Gah, yes, totally forgot about the Client. If things aren't cleared up by tonight I'll add the channels we need for the time being.




EDIT: EVERYTHING IS WORKING AGAIN!
Thanks to rkulagow and garyan2 for the great communications and personal responses.
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Post#22 » Fri Jun 09, 2017 8:00 pm

Latest update from rkulagow on Schedules Direct forum.
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Re: 2017-06-07: Service disruption
Postby rkulagow » Fri Jun 09, 2017 12:49 pm

2017-06-09 @ 02:48P CDT / 19:48 UTC

We are beginning to run updates against the upstream service, at a reduced rate, in order to avoid swamping their systems as systems come online.
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garyan2
 
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Post#23 » Sat Jun 10, 2017 5:41 am

Has anyone seen any updates on this issue?
I'm still getting lots of channels showing "no data available" in the guide.
Any idea when this will be resolved?
neptunepic
 
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Post#24 » Sat Jun 10, 2017 6:54 am

Last update was SD was performing their batch updates, but at a slower pace and longer time between. This gives some relief to the Gracenote servers once they got back online and ensures the batch runs have enough time to complete.

That said, I have seen some updates on my stations that were not affected originally, but I too am still missing data for multiple channels still. Since my guide still has information from previous updates, it is still whole ... just the mentioned channels are a couple days shorter than the rest now.
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Post#25 » Sat Jun 10, 2017 1:37 pm

It doesn't look anything like been fixed from my run an hour ago. I can post the log but it's the usual case of dozens of "Failed to parse" messages and a mismatch between the counts of Md5 for daily schedules vs. retrieved of 585 : 382.
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Post#26 » Sat Jun 10, 2017 2:49 pm

Same here. No change in my empty stations, but interestingly enough a couple lineups I subscribe to all of a sudden added a lot more stations since my config file was saved on 6/6.

I'll shoot off an email to rkulagow.
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Post#27 » Sat Jun 10, 2017 3:00 pm

Guess I should have checked Schedules Direct forum before responding and sending the email (sorry rkulagow).

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Re: 2017-06-07: Service disruption
Postby rkulagow » Sat Jun 10, 2017 7:24 am

2017-06-10 @ 09:21A CDT / 14:21 UTC

The upstream API issues continue, and it is impacting our ability to refresh schedules. Senior leadership at the upstream provider has been engaged.

In order to provide timely schedules we will reduce the number of days of data we are requesting from our upstream until their issue is resolved.
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Post#28 » Sat Jun 10, 2017 4:18 pm

Got a little more detail through email from rkulagow, but it's summarized pretty well on the SD forum. The little more detail would be their batch runs they started last night for 30 days still wasn't complete after 14 hours.

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Re: 2017-06-07: Service disruption
Postby rkulagow » Sat Jun 10, 2017 9:11 am

2017-06-10 @ 11:08A CDT / 16:08 UTC

We have reduced the number of days of schedule that we're requesting from our upstream and the bulk load on our servers is now running faster. Based on the current run-rate, ETA for schedule completion is 12:30P CDT / 17:30 UTC.
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Post#29 » Sat Jun 10, 2017 4:22 pm

rkulagow also requested the following:

rkulagow wrote:Please make sure that users are opening tickets so that I can confirm that when Gracenote says that they've fixed their problem that I can actually confirm.
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Post#30 » Sat Jun 10, 2017 4:32 pm

rkulagow wrote:Please make sure that users are opening tickets


Alright, done. I kind of assumed this would be more trouble than benefit to S-D in these cases.
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Post#31 » Sat Jun 10, 2017 4:35 pm

glorp wrote:
rkulagow wrote:Please make sure that users are opening tickets


Alright, done. I kind of assumed this would be more trouble than benefit to S-D in these cases.

Same here which is why I'm holding off for a bit before submitting. The opening of tickets appears to be fully automated, but the closing will be tedious.
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Post#32 » Sat Jun 10, 2017 6:00 pm

If you were affected, please open a ticket, even if you're now pulling down data.

In the body of the email, please indicate if you now have at least 7 days of schedule, so that you're at least experiencing a partial restoration of service.
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Post#33 » Sat Jun 10, 2017 10:27 pm

Mine is back in business... Was missing like 4000 of 13375 entries, now it says it missed 20. Guide claims to be good until June 29th.

I'm going to leave it at 1.0.2 for a few days and then try to go to 1.1.5 again some other time. Just my luck I finally pull the trigger on upgrading on Thursday! :(

Since you asked, I'll look in to a ticket, too.

Thanks!
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Doctor Feelgood
 
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Post#34 » Sun Jun 11, 2017 1:09 am

If you're missing data, please open a ticket at the Schedules Direct website so that we can investigate. I'll need to know the stationID that you're having an issue with.
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Post#35 » Sun Jun 11, 2017 1:54 pm

Could you please explain how to backup cfg file? where does one find it? Do I just need to copy it to a separate location? I apologize if this si something that should be obvious. Thank you as always for all the work you have put is to writing and supporting epg123.
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Post#36 » Sun Jun 11, 2017 2:34 pm

It's in the same folder as epg123.exe. File name is epg123.cfg. It's just an xml/text. Copy it.
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Post#37 » Sun Jun 11, 2017 2:35 pm

My schedule update run this morning was clean. Thanks Robert/Gary.
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Post#38 » Sun Jun 11, 2017 5:35 pm

markfromBrooklyn wrote:Could you please explain how to backup cfg file? where does one find it? Do I just need to copy it to a separate location? I apologize if this si something that should be obvious. Thank you as always for all the work you have put is to writing and supporting epg123.



glorp wrote:It's in the same folder as epg123.exe. File name is epg123.cfg. It's just an xml/text. Copy it.


Yes. After you copy it, past it someplace else.
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Post#39 » Sun Jun 11, 2017 5:36 pm

glorp wrote:My schedule update run this morning was clean. Thanks Robert/Gary.


Fantastic! i'll re-enable the task later today.
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Post#40 » Sun Jun 11, 2017 10:14 pm

I'm missing guide data on 11 channels. I submitted a support ticket to SD.
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