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2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 3:02 am
by rkulagow
Our upstream data provider is currently experiencing a service-impacting issue, which then cascades down to us.

Please see
http://forums.schedulesdirect.org/viewtopic.php?f=18&t=2919 for additional information and status.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 3:10 am
by garyan2
Thanks, rkulagow.

For all epg123 users with version 1.0.2 and lower, I recommend turning off your scheduled task, and not run any updates, until this gets resolved.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 2:26 pm
by garyan2
@admins: Thanks for making this a sticky!

I'm going to add one more advice to my above recommendation. Do not try to 'Save' and/or 'Save & Execute' from the epg123 GUI if your lineup is missing channels. What this means is, when everything is restored, your current missing channels will remain missing in the guide until you manually add them back in. They will be unselected for download in the GUI unless you have 'Automatically download new stations in lineups' selected.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 4:42 pm
by Doctor Feelgood
Ooof... so I picked the wrong day to finally go from 1.0.2 to 1.1.5?!?

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 4:46 pm
by garyan2
You sure did ... Hold off for right now.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 5:35 pm
by Sammy2
garyan2 wrote:@admins: Thanks for making this a sticky!

I'm going to add one more advice to my above recommendation. Do not try to 'Save' and/or 'Save & Execute' from the epg123 GUI if your lineup is missing channels. What this means is, when everything is restored, your current missing channels will remain missing in the guide until you manually add them back in. They will be unselected for download in the GUI unless you have 'Automatically download new stations in lineups' selected.


Not cool at all. I already did this this morning. So, I need to go add them back in? I'll probably restore from a GuideTool backup.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 5:42 pm
by Sammy2
Probably got hacked by the folks over there at TiVo/Rovi. Don't want nobody messin with their profit center.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 5:53 pm
by Doctor Feelgood
Too late for me. Luckily I did a system image, and restoring that put me back on a working 1.0.2 guide. I do see some channels have no data, but at least it is back for the most part.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 5:59 pm
by garyan2
Sammy2 wrote:Not cool at all. I already did this this morning. So, I need to go add them back in? I'll probably restore from a GuideTool backup.

Depends on how severely your lineup is impacted. If you look at the trace.log file, compare the number of stations you were trying to get MD5 schedules for. If they are the same number, then you are okay. If the number is currently lower, your lineup dropped some stations and they will need to be added back in when everything is back up and running.

When I say add them back in, I mean adding them back to the epg123.cfg config file to identify as a station you want to download. GuideTool won't help you with that, but a backup copy of your cfg file will if you have one.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 6:27 pm
by IT Troll
garyan2 wrote:but a backup copy of your cfg file will if you have one.

Oh yes, always keep a backup copy of your cfg once you have everything setup perfect.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 7:06 pm
by Sammy2
IT Troll wrote:
garyan2 wrote:but a backup copy of your cfg file will if you have one.

Oh yes, always keep a backup copy of your cfg once you have everything setup perfect.


Feature request. Have epg123 just do this?

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 7:07 pm
by Sammy2
garyan2 wrote:
Sammy2 wrote:Not cool at all. I already did this this morning. So, I need to go add them back in? I'll probably restore from a GuideTool backup.

Depends on how severely your lineup is impacted. If you look at the trace.log file, compare the number of stations you were trying to get MD5 schedules for. If they are the same number, then you are okay. If the number is currently lower, your lineup dropped some stations and they will need to be added back in when everything is back up and running.

When I say add them back in, I mean adding them back to the epg123.cfg config file to identify as a station you want to download. GuideTool won't help you with that, but a backup copy of your cfg file will if you have one.


Is this the number you are referencing?

[6/8/2017 12:58:01 AM] Entering getAllScheduleEntryMd5s() for 30 days on 441 stations.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 7:11 pm
by garyan2
That's the one. Don't sweat the MD5 errors in your log. Be concerned if that number was more than 441 a couple days ago.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 7:16 pm
by Sammy2
[5/18/2017 12:48:43 AM] Entering getAllScheduleEntryMd5s() for 30 days on 442 stations.

I think I lost MC01 as that one has been returning errors for several days now. I checked in GuideTool and it doesn't show as channel 901 where it is supposed to be.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 7:29 pm
by Sammy2
BTW, I guess I lucked out somewhat. I'll disable the task tonight before it runs again in the morning.

Also, by not cool at all I'm not blaming you or schedules direct but gracenote. Even then it is probably excessive on my part and I apologize. Stuff happens and I need to remember that I'm saving a fortune on STB rental fees and have to solve issues now and then.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Thu Jun 08, 2017 8:16 pm
by Sammy2
All right. I remoted into my HTPC and disabled the epg123 task until further notice at which time I figure I'll delete it then move forward to v1.1.5 (I think..).

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Fri Jun 09, 2017 3:19 pm
by prairiedog
Would there be any way to generate the json a different way (or have SD do this for those active in the forum) and manually feed that into epg123 so I can at least view something on my tv again? 99% of all my channels are in the range above which is currently provided.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Fri Jun 09, 2017 3:30 pm
by garyan2
prairiedog wrote:Would there be any way to generate the json a different way (or have SD do this for those active in the forum) and manually feed that into epg123 so I can at least view something on my tv again? 99% of all my channels are in the range above which is currently provided.

You can enable the channels in your guide, just there won't be any guide information. A quick way to do so would be to use epg123Client, select all the channels you want to enable (shift-click and ctrl-click works) and then press the space-bar to toggle the checkbox. This enables and disables in the guide.

Last update on this outage was there is no update. Gracenote still troubleshooting. So far, no ETA.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Fri Jun 09, 2017 3:41 pm
by Sammy2
prairiedog wrote:Would there be any way to generate the json a different way (or have SD do this for those active in the forum) and manually feed that into epg123 so I can at least view something on my tv again? 99% of all my channels are in the range above which is currently provided.


Oh man.. I'm so sorry that you got hit this hard. That really sucks. I suppose you could have a tablet or laptop nearby and look at the listings there then go to the channel you want to view. For recordings you can do a manual recording for the channel you want to record in the mean time too. Just go to the time slot for the channel and select record.

Re: 2017-06-07: Schedules Direct service issue

PostPosted: Fri Jun 09, 2017 3:53 pm
by garyan2
Spoke too soon, there is some progress.

From the Schedules Direct forum:
Code: Select all
Re: 2017-06-07: Service disruption
Postby rkulagow ยป Fri Jun 09, 2017 8:44 am

2017-06-09 @ 10:42A CDT / 15:42 UTC

Some upstream services are beginning to be restored; we will begin testing updates shortly.