Did SD lose most of my lineup?

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Did SD lose most of my lineup?

Post#1 » Tue Apr 11, 2017 2:02 pm

Something really whack at SD last night or so? Almost all the channels disappeared from my guide, EPG123 unmatched almost all my channels (I though I'd turned that off...). Opened a ticket with SD. The GUI shows a much shorter list now...
webminster
 
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-Alan

Post#2 » Tue Apr 11, 2017 2:08 pm

There's nothing in my error log file when I updated at 1120 GMT. What version are you running? I had put in protection against this in version 1.1.x that should have aborted the import.
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garyan2
 
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Post#3 » Tue Apr 11, 2017 2:13 pm

Still on 1.0.0, is stable and have had no time to investigate update. No errors, just most of the data was gone:

[4/11/2017 2:00:01 AM] [ INFO] Successfully retrieved TMDb configurations.
[4/11/2017 2:00:01 AM] [ INFO] Token request successful. serverID: 20141201.web.1
[4/11/2017 2:00:01 AM] [ INFO] epg123 is not up to date. Latest version is 1.1.3 and can be downloaded from http://epg123.garyan2.net.
[4/11/2017 2:00:02 AM] [ INFO] Successfully requested listing of client lineups from Schedules Direct.
[4/11/2017 2:00:02 AM] [ INFO] Successfully retrieved the station mapping for lineup USA-CO05459-X.
[4/11/2017 2:00:02 AM] Entering getAllScheduleEntryMd5s() for 16 days on 40 stations.
[4/11/2017 2:00:03 AM] [ INFO] Successfully retrieved Md5s for 40 station's daily schedules.
[4/11/2017 2:00:06 AM] [ INFO] Successfully retrieved 40 station's daily schedules.
webminster
 
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Post#4 » Tue Apr 11, 2017 2:19 pm

In the epg123.exe GUI show the entire lineup now, or missing all your channels?

IMPORTANT: If the channels are missing in your lineup still, do NOT click the Save or Save&Execute buttons. It will overwrite the cfg file with the channels missing and when it comes back you will manually have to reselect them for download.

If all your channels are back, a manual update may restore everything for you.
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garyan2
 
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Post#5 » Tue Apr 11, 2017 2:30 pm

Already checked. They're missing in the GUI as well, and I had presence of mind not to save that.
webminster
 
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Post#6 » Tue Apr 11, 2017 2:31 pm

If you have a Time Warner lineup, Gracenote set many old lineups to expire around 4/7. (I forgot the name for it, basically a "great rebuild")

Specifically, set all *channels* in a lineup to expire, but the lineup was still there. I know I sent an email to folks using SD-DD, I think RobertK did the same SD-JSON.

RobertE
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rmeden
 
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Post#7 » Tue Apr 11, 2017 2:34 pm

Robert just refreshed the lineup at SD side, and channels now appear. FYI, this is Comcast, 80528.
webminster
 
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Post#8 » Tue Apr 11, 2017 5:06 pm

I'm getting "The expected number of stations to download is 154 but there are only 0 stations available from Schedules Direct. Aborting update for review by user." on 1.1.0 and I'm also on Comcast. I opened a ticket with SD.

EDIT: Fixed in less than 5 minutes by SD! It looks like EPG123 aborted properly too, nothing was messed up in WMC.
Last edited by RyC on Tue Apr 11, 2017 5:15 pm, edited 1 time in total.
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Post#9 » Tue Apr 11, 2017 5:13 pm

Looks like something happened last night, so I'm refreshing lineups on the server now.
rkulagow
 
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Post#10 » Tue Apr 11, 2017 9:20 pm

I have the same problem - 76182, Charter Communications Fort Worth. I went in and redid my lineup and it's still only pulling in a few channels. Logging into SD and pulling it up on the website has the entire list, though. I went ahead and submitted a report on SD's website.
guyHalestorm
 
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Post#11 » Tue Apr 11, 2017 9:52 pm

Annnnnnd amazing quick fast response from SD! Fixed! :D <3
guyHalestorm
 
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Post#12 » Wed Apr 12, 2017 2:53 am

RyC wrote:I'm getting "The expected number of stations to download is 154 but there are only 0 stations available from Schedules Direct. Aborting update for review by user." on 1.1.0 and I'm also on Comcast. I opened a ticket with SD.

EDIT: Fixed in less than 5 minutes by SD! It looks like EPG123 aborted properly too, nothing was messed up in WMC.

:clap: Hopefully there aren't too many holdouts that haven't updated to 1.1.x. This happened around end of September last year which prompted putting that protection in place.
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garyan2
 
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