RCN No Longer in Lineup as of 12/18

Global guide related discussion. All Windows versions.
virus5150

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#21

Post by virus5150 » Wed Jan 06, 2016 6:55 pm

Just an FYI - I finally heard back from ROVI from their customer support email: ipgcustomersupport@rovicorp.com

Hi,
We are looking into this. Nothing has changed on our end and we still have lineups listed for RCN for this zip code. We're now verifying the data we're sending to Microsoft.

Are you still having this problem?
Suzy


If you continue to experience EPG guide data issues, I would encourage you to email them so they become aware of the issue.

Also post on the MS Connect Forum:
https://connect.microsoft.com/site1145/Feedback

virus5150

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#22

Post by virus5150 » Wed Jan 06, 2016 7:21 pm

virus5150 wrote:Just an FYI - I finally heard back from ROVI from their customer support email: ipgcustomersupport@rovicorp.com

Hi,
We are looking into this. Nothing has changed on our end and we still have lineups listed for RCN for this zip code. We're now verifying the data we're sending to Microsoft.

Are you still having this problem?
Suzy


If you continue to experience EPG guide data issues, I would encourage you to email them so they become aware of the issue.

Also post on the MS Connect Forum:
https://connect.microsoft.com/site1145/Feedback
And another response from Rovi:
OK. We'll check the files we send Microsoft today. If they are OK we'll report this issue to Microsoft.
Suzy

dmagerl

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#23

Post by dmagerl » Wed Jan 06, 2016 8:20 pm

Seeing how the MSN TV Listings include RCN, I'd say the issue is at Microsoft's end and not Rovi.

virus5150

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#24

Post by virus5150 » Wed Jan 06, 2016 10:14 pm

I just received the following response from Rovi - it appears the guide data will be fixed in the next couple days:

We have identified and corrected the underlying issue within the data. Please allow 48-72 hours for the updates to flow through the system to the Microsoft/WMC end.

Thank you,
Rovi Support

Sjchmura

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#25

Post by Sjchmura » Thu Jan 07, 2016 2:23 am

Yep got it also!!!

sourcehound

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#26

Post by sourcehound » Thu Jan 07, 2016 3:23 am

Same here!

"We have identified and corrected the underlying issue within the data. Please allow 48-72 hours for the updates to flow through the system to the Microsoft/WMC end.

Thank you,
Rovi Support"

However, despite the restoration I will still use my new guide setup. However, it will be nice to have the channel lineups back so I don't have to take on the task of editing out unused channels!

So I guess the sky isn't falling - or maybe at a slower speed than we thought it was!

sourcehound

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#27

Post by sourcehound » Thu Jan 07, 2016 4:49 am

I also heard back from the MSFT rep too….

Hi sourcehound:

I reported this up to our team on Monday - it appears the issue has been
found and should be rectified soon. An update is going out tomorrow, so
hopefully this gets fixed by the end of the week.

--Jon

It seems some people still care.

thesheff17

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#28

Post by thesheff17 » Thu Jan 07, 2016 3:38 pm

The guide is back for me as of this morning! Thank you all that helped make this happen! I'm so glad I can use WMC again.

Thanks You!

Dan

virus5150

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#29

Post by virus5150 » Thu Jan 07, 2016 11:46 pm

I rebuilt my media center and attempted to download the guide data.

It failed until I edited the hosts file; after doing so it downloaded and RCN Chicago Digital has been added back.

It downloaded the guide data, but only a few channels (about 20) are updated with guide data?

Sjchmura

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#30

Post by Sjchmura » Fri Jan 08, 2016 2:30 am

What hosts file did you edit??

User avatar
Scallica

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#31

Post by Scallica » Fri Jan 08, 2016 3:53 am

Sjchmura wrote:What hosts file did you edit??
C:\Windows\system32\drivers\etc\hosts
HTPC Enthusiast / Forum Moderator - TGB.tv Code of Conduct

jjablonski

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#32

Post by jjablonski » Tue Jan 12, 2016 3:21 pm

Hey Guys - I have been still having this problem. The Channel Setup finds RCN and I was able to add my channels, but unfortunately the guide data still doesn't show up. I am using Zip code 60618 and the standard RCN (Not the RCN Crush) as my selected channel. For those that are getting the guide data, do you have any tips? Anyone else having this problem still?

Thanks,

Joe

virus5150

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#33

Post by virus5150 » Wed Jan 13, 2016 7:05 am

The following video resolved my issue - I also needed to reset media center by running the Task Scheduler / Media Center Tasks

https://www.youtube.com/watch?v=MmToZxcrAwM

Sjchmura

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#34

Post by Sjchmura » Sun Jan 17, 2016 7:34 pm

Everyone's Rcn working in 60611??? I almost threw my cable card into the river :)

thesheff17

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#35

Post by thesheff17 » Mon Jan 18, 2016 3:35 pm

This issue for me has returned. I have the guide for basically over the air channels 602-618. The rest of the cable channels now have no data again. I was using area code 60613. I emailed Rovi IPG Customer Support again. Hopefully they fix this :(

jjablonski

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#36

Post by jjablonski » Sun Jan 24, 2016 5:54 pm

I have the same problem in 60618, I have over the air channels with guide data, but no RCN guide data. If anyone has this working, I would greatly appreciate any advice.

Thank you so much,

Joe

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