Media Center EPG Cutover
Posted: Tue Jul 07, 2015 10:26 pm
Introduction
The Electronic Program Guide (EPG) for Windows Media Center is a menu-based system providing regularly updated menus displaying broadcast programming and scheduling information for current and upcoming programming. The EPG is updated on Windows Media Center via new video data packages it requests from its supporting Microsoft services. These services are being updated to be compatible with new data providers.
More information
These service updates impact users in the US, Canada, Mexico and Brazil. New data providers will be powering the EPG experience in these markets beginning on 7/7/2015. After this date, Windows Media Center clients in these markets will be downloading new data packages.
While every precaution has been taken to ensure this transition is smooth, users may see differences in their EPG experiences, including the following:
• Your channel lineup may change with the new package, requiring you to go through TV setup to download the new lineup.
• Some lineups may no longer be available in the new package.
• Depending on your location, some channels will not have metadata in your guide. This presents as "no information available" in the guide, however you will be able to tune and watch that channel.
• Depending on your location, you may have more channels in the guide than you had before the transition.
Additionally, users should take the following actions to preserve their existing recording schedules:
• You should reset your currently scheduled one-off recordings. They will function as expected going forward.
• Certain series will stop recording the show even though that series will continue to show in the recordings list. You will have to "stop" recording the series and set the recording again. This may result in two instances of the series record showing side by side; the series instance of existing episodes already recorded and the series instance for the new recordings going forward. Both will function as expected.
Feedback and issue reports can be submitted to https://connect.microsoft.com/site1145/Feedback.
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Info above supplied by Microsoft to me (Barb Bowman, MVP Windows Experience), on 7.7.2015
/moderator edit:
Rovi is working with Microsoft directly on all Windows Media Center related issues. The official path of support for WMC issues is to log a feedback report within the Microsoft Connect site
https://connect.microsoft.com/site1145/Feedback
Microsoft will triage the problems there, and report any lineup or data accuracy related issues to Rovi for you.
North Americans can go to http://www.msn.com/en-us/tv/tv-listings to view the same data that is provided to Media Center.
The Electronic Program Guide (EPG) for Windows Media Center is a menu-based system providing regularly updated menus displaying broadcast programming and scheduling information for current and upcoming programming. The EPG is updated on Windows Media Center via new video data packages it requests from its supporting Microsoft services. These services are being updated to be compatible with new data providers.
More information
These service updates impact users in the US, Canada, Mexico and Brazil. New data providers will be powering the EPG experience in these markets beginning on 7/7/2015. After this date, Windows Media Center clients in these markets will be downloading new data packages.
While every precaution has been taken to ensure this transition is smooth, users may see differences in their EPG experiences, including the following:
• Your channel lineup may change with the new package, requiring you to go through TV setup to download the new lineup.
• Some lineups may no longer be available in the new package.
• Depending on your location, some channels will not have metadata in your guide. This presents as "no information available" in the guide, however you will be able to tune and watch that channel.
• Depending on your location, you may have more channels in the guide than you had before the transition.
Additionally, users should take the following actions to preserve their existing recording schedules:
• You should reset your currently scheduled one-off recordings. They will function as expected going forward.
• Certain series will stop recording the show even though that series will continue to show in the recordings list. You will have to "stop" recording the series and set the recording again. This may result in two instances of the series record showing side by side; the series instance of existing episodes already recorded and the series instance for the new recordings going forward. Both will function as expected.
Feedback and issue reports can be submitted to https://connect.microsoft.com/site1145/Feedback.
------------------------------------
Info above supplied by Microsoft to me (Barb Bowman, MVP Windows Experience), on 7.7.2015
/moderator edit:
Rovi is working with Microsoft directly on all Windows Media Center related issues. The official path of support for WMC issues is to log a feedback report within the Microsoft Connect site
https://connect.microsoft.com/site1145/Feedback
Microsoft will triage the problems there, and report any lineup or data accuracy related issues to Rovi for you.
North Americans can go to http://www.msn.com/en-us/tv/tv-listings to view the same data that is provided to Media Center.