Guide not totally updating

Global guide related discussion. All Windows versions.
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iasm

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Guide not totally updating

#1

Post by iasm » Thu Jun 01, 2017 7:15 pm

Hello all

My guide is updating for the most part but my channels 400 and above show no data available. I'm in the Seattle area with Comcast. I have two machines and there both behaving the same. It looks like the data expires at 5 today. All the other channels are fine. I have hd home run with three tuners. Any suggestions? Thanks for any help.

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Scallica

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#2

Post by Scallica » Thu Jun 01, 2017 7:38 pm

You can try sending an email to the following addresses:

ipgcustomersupport@rovicorp.com
metadatasupport@tivo.com

Since you are new here, I will also mention an alternative solution, which is EPG123.

Many members of our community have switched their system and we have a dedicated sub-forum:
http://www.thegreenbutton.tv/forums/viewforum.php?f=99
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Scallica

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#3

Post by Scallica » Thu Jun 01, 2017 9:28 pm

Another address to try is lineup@tivo.com
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iasm

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#4

Post by iasm » Fri Jun 02, 2017 4:18 am

Thanks for the help.The channels did update a couple hours after they had expired and i didnt do anything on my end. The one thing still going on is when i update the guide a popup appears saying the guide didn't update and to check the taskbar and the media center logs. I dont see any options for logs and the guide is out a couple weeks on all channels and the wifes happy. I will study the new guide options to get a better undertanding and try to understand why my update problems. Thanks everybody for looking.

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