Guide Data Outage - 2017 Edition

Global guide related discussion. All Windows versions.
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wifiwanderer

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#201

Post by wifiwanderer » Thu Jun 22, 2017 1:59 am

Listings for Fresno-Visalia OTA, California, good through 3 July, 4 PM. OTA TV combined with streaming TV, movies, Redbox.com rentals, etc., offer me enough boobtube options. Still amazes we have some 80+ OTA channels in Fresno-Visalia.

Space

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#202

Post by Space » Thu Jun 22, 2017 6:03 pm

I opened a question over on the Microsoft Community regarding the problem with no new data past 6/27 for FiOS lineups. Hopefully it gets some traction. I have a feeling that this will not be fixed quickly due to it's limited impact (apparently only affecting FiOS lineups).

I believe you have to be logged in to your Microsoft account to access/post in this thread, but if you are having this problem, please post or let them know you are also having this problem:

Microsoft Community thread

Thanks.

figsys

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#203

Post by figsys » Thu Jun 22, 2017 6:22 pm

lovewmc wrote:I just sent a support ticket to ipgcustomersupport@tivo.com
They have been very responsive at every outage in the past. I would encourage others to drop them a note as well.
Got a (prompt) reply from Tivo/Rovi this morning -
DATA Client Services metadatasupport@tivo.com via fu8jgurmagsa.4-9pu7eaa.na58.bnc.salesforce.com
2:08 PM (10 minutes ago)

to me
Hello,

Everything looks good on our side, we have a full coverage for this lineup and up to date data. A email has been send to Microssoft as a notification so they can look into this.

Thanks,
Jose

--------------- Original Message ---------------
From: xxx
Sent: 6/22/2017 9:27 AM
To: ipgcustomersupport@tivo.com
Subject: WIndows Media Center EPG Problem

I am using Windows Media Center and I understand you are the guide (EPG)
provider to Microsoft. The guide currently has updates to Jul 4 but only SD
channels (up to 160) are updated. Others, including all HD, end at June 27
and have no data. I am using Burlington MA, FIOS as the provider.

Please advise! Other FIOS users all over the country also have this problem.

Thanks,

Space

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#204

Post by Space » Thu Jun 22, 2017 7:59 pm

Thanks for reporting this, hopefully this will get to Microsoft in time before data runs out. I wish we had a more concrete way of contacting Microsoft for these issues.

mainertodd

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#205

Post by mainertodd » Thu Jun 22, 2017 9:11 pm

I checked my guide today, and it looks as though the problem may have been fixed! I now have full HD guide data though 8 PM on 7/4, and some inaccuracies on tomorrow's stuff have been fixed. In response to an earlier question, I'm on Fios in Hyattsville, MD.

anotheruser

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#206

Post by anotheruser » Thu Jun 22, 2017 9:47 pm

I use a different method of downloading the EPG that outputs an xmltv text file.

I just downloaded the Burlington MA FIOS guide. I used 01803 as the zip and picked the FIOS digital cable selection.

I checked channels 400-402 which appear to be HBO and I assume HD. All 3 channels have schedule data up to 8 pm EDT July 4.

There might be something in the data or your system causing the issue but the data seems available.

It's a time consuming process selecting, downloading and manual checking a 240 MB file using a text editor so please don't start sending me requests to check your lineup.

figsys

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#207

Post by figsys » Thu Jun 22, 2017 11:30 pm

FIOS guide working now for me! Got data to 7/4. Till next time...

Quazicky

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#208

Post by Quazicky » Thu Jun 22, 2017 11:55 pm

Me too. I got the update.
Guide now goes out to July 4th.

Space

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#209

Post by Space » Fri Jun 23, 2017 2:47 am

Yep, mine looks good too. FiOS Freehold, NJ. :D

anotheruser

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#210

Post by anotheruser » Fri Jun 23, 2017 5:05 pm

Latest update available by 5 am EDT contains no new data.

anotheruser

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#211

Post by anotheruser » Sat Jun 24, 2017 5:58 pm

Latest update available by 6 am EDT contains no new data.

anotheruser

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#212

Post by anotheruser » Sun Jun 25, 2017 5:26 pm

Today's update for the third day in a row contains no new data. Actual schedule data ends 8 pm EDT July 4.

jimi1000

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#213

Post by jimi1000 » Sun Jun 25, 2017 11:15 pm

No new data for me with OTA listings in the Philly market for the past several days. The manual guide update completes successfully with no new data included.

anotheruser wrote:Today's update for the third day in a row contains no new data. Actual schedule data ends 8 pm EDT July 4.

wifiwanderer

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#214

Post by wifiwanderer » Mon Jun 26, 2017 12:12 am

After attempting a manual guide update, Fresno-Visalia OTA California listings still end 4 July, 4PM.

anotheruser

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#215

Post by anotheruser » Mon Jun 26, 2017 4:13 pm

Today's update for the fourth day in a row contains no new data. Actual schedule data ends 8 pm EDT July 4.

An example of what these outages mean even when we're not close to running out of data, 5 of 6 of the late night talk shows have no guest info for the week.

morbidmadness

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#216

Post by morbidmadness » Mon Jun 26, 2017 8:47 pm

i use Charter for my cable, my guide still has not updated yet. i get local content, but not the premium channel guide like hbo, amc, ect...
Southern California area.
is there someone i can contact. or should i do something else to try to fix it?

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davidhp

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#217

Post by davidhp » Mon Jun 26, 2017 11:25 pm

I sent an email to Rovi/Tivo asking for them to coordinate with Microsoft on this latest outage of new information.

Space

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#218

Post by Space » Mon Jun 26, 2017 11:30 pm

This is really an ongoing problem. Usually it gets "fixed" only every few days. It is just longer this time. They need to fix the root of the problem.

I have a feeling that they don't do anything and it just somehow fixes itself every few days.

SugarFree

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#219

Post by SugarFree » Mon Jun 26, 2017 11:32 pm

davidhp wrote:I sent an email to Rovi/Tivo asking for them to coordinate with Microsoft on this latest outage of new information.
David, I spoke to Jose this morning. He said they informed MS on the 22nd about it, but at the time there was still 12 days of guide, and he had no idea some of the existing data was incorrect. He said he would escalate it, and ask his MS contact for a follow-up to his first message. He'll call me once he hears, which hopefully will be tomorrow.

Never fails. Federal Holiday = outage! Do those folks take off the week *before* holidays, or what?

anotheruser

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#220

Post by anotheruser » Tue Jun 27, 2017 5:05 pm

Today's update contains 5 days of new data. Actual schedule data now ends 8 pm EDT July 9.

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