Guide Data Outage - 2017 Edition

Global guide related discussion. All Windows versions.
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Space

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#1641

Post by Space » Sat Oct 21, 2017 4:40 am

anotheruser wrote:The Xbox One EPG has had the same issue as WMC but just got a full 13 day update with actual data to 8 pm EDT November 2.

Typically WMC gets the same fix 3-24 hours later. I hope it's in tonight's overnight update.

No guarantee but a high probability based on watching both for a few months.

We've got to start complaining sooner about outages given how long they're taking to fix them. I also think it gets more reliable when they know even brief outages get complaints.
Fingers crossed...

I knew there was something wrong last Friday, but only reported it in this thread. Basically because I didn't know where else to report it. Next time I'll try metadatasupport@tivo.com and see if that gets anywhere...

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Bee_Dee_3_Dee

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#1642

Post by Bee_Dee_3_Dee » Sat Oct 21, 2017 8:45 am

Space wrote:
anotheruser wrote:The Xbox One EPG has had the same issue as WMC but just got a full 13 day update with actual data to 8 pm EDT November 2.

Typically WMC gets the same fix 3-24 hours later. I hope it's in tonight's overnight update.

No guarantee but a high probability based on watching both for a few months.

We've got to start complaining sooner about outages given how long they're taking to fix them. I also think it gets more reliable when they know even brief outages get complaints.
Fingers crossed...

I knew there was something wrong last Friday, but only reported it in this thread. Basically because I didn't know where else to report it. Next time I'll try metadatasupport@tivo.com and see if that gets anywhere...
ty

just saw ^^ post on my Gaming Rig; as i was having trouble in general with scheduling recordings on HTPC and in the process of restoring my HTPC using a backup i made of it yesterday.

A few minuets ago... 4:25 AM EST... EPG did not update. But with a fresh restoration of Backup i'll try again in a few minuets after it completes i'll report back about 20 minuets from now.

Edit (4:50 AM)- EPG still not updating... it says "already up to date"... but np. In the past three or so years at least once each college football season i have had to record a majority of TBA games on one or two Saturdays and then after that the EPG would be fixed. I bet Space is right, and the EPG returns/ updates very soon. :) (Glad i had made my backup with things working fine yesterday. [NO NOT SPOILER i haven't watched 6th game yet] but i tried scheduling on channel FS1HD the Yankees game today at 8:00 PM using three TBA listings but it screwed-up my HTPC big time- SO DON'T TRY IT PPL. Wait till the game comes on maybe before starting the recording.)

creativeusername

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#1643

Post by creativeusername » Sat Oct 21, 2017 10:22 am

Bee_Dee_3_Dee wrote:[NO NOT SPOILER i haven't watched 6th game yet] but i tried scheduling on channel FS1HD the Yankees game today at 8:00 PM using three TBA listings but it screwed-up my HTPC big time- SO DON'T TRY IT PPL. Wait till the game comes on maybe before starting the recording.)
To prevent that problem:
Go to Add a recording
channel and time

If you want to Change title, set either the start or end time at least 1 minute different than the "TBA" time slot, otherwise it won't use your custom title.

I've been doing that all week for every playoff baseball game and a few other recordings, worked perfectly for all of them. Just set up manual recordings for 9 college football games today too.

jbhall56

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#1644

Post by jbhall56 » Sat Oct 21, 2017 12:28 pm

RSaunders wrote:
fleanote wrote:10.12.17 Update - I went back to the old method to fix the guide; I ran TV Setup again, chose a zip code out of my area, let WMC setup complete. It will start to download the guide for the bad zipcode - let it! And leave the WMC alone for at least 2 hours while it does it. When it completed, I launched the TV guide and sure enough all channel listings were back (albeit for the wrong TV Provider/carrier). At this point, run TV setup again, switch back to your real zip code and complete the setup. Wait another 1-2 hours for the guide to come in. Working for me so far although I can't confirm If I will get rolling 2wk updates as I should. I'll post again if there's an issue. It may not be necessary to wait "1-2hrs' for the guide to download itself, but its definitely a step you don't want to rush. Confirm the wrong zip guide is working BEFORE you switch back to the actual one for your area.

I'll give this a try, as I'm on the same Verizon FIOS service. This may be a localized problem. I had a good update 4 days ago that had good data for today. Today I have no data for any of the premium/cable channels.
Tried the zip code change and no change in the EPG. The EPG ends in the same spot for the new location as it does for my real location. So the EPG data is not getting updated from ROVI or wherever it comes from these days. :evil:

Filed a message with Tivo so we'll see what that does, if anything.

rickmktg

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#1645

Post by rickmktg » Sat Oct 21, 2017 12:34 pm

Ran manual update last night, no change, quick return saying it was done.

Ran update this morning at 7:15, still "in progress" 1:20 later. No, it's just stuck, no update. Going to reboot and see what, if anything, that changes. Come Sunday night, if this is still not working, I'm done with Microsoft.
Moved to W10 and NPVR in December 2019. Bye.

jimi1000

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#1646

Post by jimi1000 » Sat Oct 21, 2017 1:41 pm

I just added a comment here:
https://connect.microsoft.com/site1145/ ... ls/3141337

If we can all flood this open connect ticket with comments and upvote if you haven't already it's at least us rumbling again.

Jimi_in_Philly

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#1647

Post by rickmktg » Sat Oct 21, 2017 1:45 pm

Microsoft hasn't looked at Connect in years. Total waste of time IMHO. And they don't care what we think.
Moved to W10 and NPVR in December 2019. Bye.

adam1991

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#1648

Post by adam1991 » Sat Oct 21, 2017 4:58 pm

I've cried uncle. No more MS guide for me.

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#1649

Post by superdave6653 » Sat Oct 21, 2017 5:50 pm

Comcast
Salt Lake City

Just ran manual update. Thought it failed when it reported EPG already up to date but now have EPG data through 11/1 prime time Actual Guide End Date is 11/3 @5 PM

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#1650

Post by tmartin103 » Sat Oct 21, 2017 6:51 pm

Confirmed: Ran mcupdate -uf a few hours ago, and nothing. Just ran the update again from the WMC menu, and have full guide data through 11/3!

Comcast
Fort Collins, CO

Rickt1962

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#1651

Post by Rickt1962 » Sat Oct 21, 2017 7:00 pm

jimi1000 wrote:I just added a comment here:
https://connect.microsoft.com/site1145/ ... ls/3141337

If we can all flood this open connect ticket with comments and upvote if you haven't already it's at least us rumbling again.

Jimi_in_Philly
LINK DEAD
HTPC W7 pro with HDhomerun with 6 tuners using Comcast scanned by MCEbuddy uploaded to network to be watched by KODI

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Bee_Dee_3_Dee

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#1652

Post by Bee_Dee_3_Dee » Sat Oct 21, 2017 7:12 pm

Guide End Date: 11/3/2017 7:00:00 PM
Cable Provider: Spectrum
Location: Indiana

:-)

Guide End Date: __/__/2017 __:__:__ __
Cable Provider: ______________
Location: ______________

jdogg14

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#1653

Post by jdogg14 » Sat Oct 21, 2017 7:18 pm

WC_Barnstormer wrote:Tivo Contact Info: 1-866-686-8947

1) https://business.tivo.com/company/contact.html Fill out form selecting User Experience for the EPG

2) metadatasupport@tivo.com DATA Client Services (Best Email Address to use for reporting issues.)

3) salesforceadmin@tivo.com This is the email address that Tivo responds from.

I recommend doing both 1 & 2. 1 creates a case and 2 is direct to the metadata support. Calling and leaving a message is good too.

Hope this helps
Thanks Barn, I have used 1 and 2 to report the issue.

jdogg14

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#1654

Post by jdogg14 » Sat Oct 21, 2017 7:28 pm

Tweets sent to MS and Tivo (Rovi)

Please retweet, etc to get more traction before guide is fully broke like in July.

Thanks!

https://twitter.com/realjoshd/status/921820236273410048
https://twitter.com/realjoshd/status/921819831711739905

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davidhp

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#1655

Post by davidhp » Sat Oct 21, 2017 7:31 pm

Bee_Dee_3_Dee wrote:Guide End Date: 11/3/2017 7:00:00 PM
Cable Provider: Spectrum
Location: Indiana

:-)

Guide End Date: __/__/2017 __:__:__ __
Cable Provider: ______________
Location: ______________
I just tried a manual update in Las Vegas and EPG still has no new data past Monday Oct 23 4 pm (Pacific Time)

bros

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#1656

Post by bros » Sat Oct 21, 2017 7:34 pm

Tried a manual update in central NJ on Verizon FiOS, guide still ends at 8 PM Monday Oct 23

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#1657

Post by Bee_Dee_3_Dee » Sat Oct 21, 2017 7:34 pm

davidhp wrote:
Bee_Dee_3_Dee wrote:Guide End Date: 11/3/2017 7:00:00 PM
Cable Provider: Spectrum
Location: Indiana

:-)

Guide End Date: __/__/2017 __:__:__ __
Cable Provider: ______________
Location: ______________
I just tried a manual update in Las Vegas and EPG still has no new data past Monday Oct 23 4 pm (Pacific Time)
i tried 10+ times today before finally getting it. u try task scheduler updating?

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davidhp

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#1658

Post by davidhp » Sat Oct 21, 2017 7:45 pm

Nope, how do I do that.

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#1659

Post by Bee_Dee_3_Dee » Sat Oct 21, 2017 7:57 pm

davidhp wrote:Nope, how do I do that.
Click on Start Button/Type "Task Scheduler" in the box and launch it from program icon that appears/When it opens look in left Pane and Expand "Task Scheduler Library"/Expand "Microsoft"/Expand "Windows"/Click on "Media Center" folder/In Right Pane right Click on "mcupdate" and select "Run". GL :)

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davidhp

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#1660

Post by davidhp » Sat Oct 21, 2017 7:58 pm

Found it after I posted and clicked run on mcupdate about 10 minutes ago, it is still running.

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