Guide Data Outage - 2017 Edition

Global guide related discussion. All Windows versions.
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rickmktg

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#1561

Post by rickmktg » Fri Sep 22, 2017 11:40 am

Mine was able to manually update as well last night, tried at 9:30. OTA Detroit.
Moved to W10 and NPVR in December 2019. Bye.

jtbnet

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#1562

Post by jtbnet » Fri Sep 22, 2017 11:43 am

FIOS East (MA) My guide data updated to 10/4 @8PM sometime between 10PM last night and 6AM this morning.

AnotherDave

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#1563

Post by AnotherDave » Fri Sep 22, 2017 12:25 pm

Mixed results in Florida. One system using OTA apparently did auto-update during night. However, it only extended through 8AM on 26th. 12 hours isn't much progress.

Other systems using Comcast cable remain unchanged, with no data past 8PM on 25th. Attempts to manually update all systems this AM have made no progress.

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Bee_Dee_3_Dee

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#1564

Post by Bee_Dee_3_Dee » Fri Sep 22, 2017 12:33 pm

Guide End Date: 10/05/2017 7:00 AM
Cable Provider: Spectrum
Location: Indiana

Silversee

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#1565

Post by Silversee » Fri Sep 22, 2017 3:11 pm

Just did a successful manual update here, Seattle OTA, data through October 5.

I big shout out to all the forum members who got involved to bring this to Microsoft's attention.

n127

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#1566

Post by n127 » Fri Sep 22, 2017 7:01 pm

Some thoughts: As a software developer, I think MS is afraid to touch WMC source code because of the possibility of introducing new bugs to a "fully" working product. Programmers get re-assigned to different projects, and going back to something they haven't worked on for years is bound to cause breaking changes. The TV guide issues are done by a separate piece of software that converts Rovi data to their own format, which seems easy that a student could do it. Usually such tasks are assigned to low level programmers. I think that MS would fix this issue once and for all in the next few weeks or months at most. I don't believe they are going to discontinue the guide now. I think they have a deal with Rovi, so they are already paying for it anyway. What's relevant is the terms of that deal. Whether it's for 10 years or one year, or renewable ever year, etc. I don't know. I hope that someone contacts Microsoft or Rovi and fills us in on the details.

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kranenburg

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#1567

Post by kranenburg » Sat Sep 23, 2017 4:46 pm

Also here in Arroyo Grande CA (Spectrum) the manual update worked. I also was prompted this morning that there was only 3 days left in the guide, which was weird as I updated till Oct 4th last night. Updating again this morning did not add any additional days.
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AnneM

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#1568

Post by AnneM » Sat Sep 23, 2017 4:56 pm

Same here on Long Island with Altice Optimum.

But we should keep an eye on it because Oct 4 is fewer than two weeks away, so the guide data is already short... and of course this is as the fall TV season is starting.

Space

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#1569

Post by Space » Sat Sep 23, 2017 8:10 pm

kranenburg wrote:Also here in Arroyo Grande CA (Spectrum) the manual update worked. I also was prompted this morning that there was only 3 days left in the guide, which was weird as I updated till Oct 4th last night. Updating again this morning did not add any additional days.
I've seen that delayed warning in the past, where the guide was getting down to only a few days and then it was updated to a full guide and then some time later got that warning. I doesn't seem to be anything to worry about, just a strange bug.

superdave6653

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#1570

Post by superdave6653 » Sat Sep 23, 2017 10:16 pm

Comcast
Salt Lake City
Guide End Date now 10/6/2017 @ 7:00am

received another normal update at 3:55pm today added one day of new data

notecgirl

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#1571

Post by notecgirl » Sun Sep 24, 2017 12:46 am

Hmm, my son did the manual thing and he thought we had the guide for at least 10 days. I just looked and we do have the guide for "local" channels through October 5 - 7:00 pm CT. There is no data available for all other channels (Bravo, HGTV, Discovery, etc., etc.) beginning on Monday, Sept. 25 - 7:00 pm CT. He ran another manual thing - still nothing but "local" channels. Any ideas?

Charter Spectrum/St. Louis

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davidhp

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#1572

Post by davidhp » Sun Sep 24, 2017 5:15 am

Amazing another update to 10/6 one day after the update to 10/5, wonders will never cease.

PeterK2003

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#1573

Post by PeterK2003 » Sun Sep 24, 2017 12:52 pm

i'm still having problems. This is the only error i can find.

Failed to retrieve EpgListings (Error: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.)

I'm in east central PA trying to get OTA.

PeterK2003

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#1574

Post by PeterK2003 » Sun Sep 24, 2017 1:05 pm

ok I think running ""C:\Windows\ehome\mcupdate.exe -manual -nogc -p"" fixed it for me. Any clue why i had to do this?

Space

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#1575

Post by Space » Sun Sep 24, 2017 2:45 pm

davidhp wrote:Amazing another update to 10/6 one day after the update to 10/5, wonders will never cease.
Actually, the 9/22 update was a duplicate of the 9/21 update (first new one after the outage). The 9/23 update was new. Let's see what happens with today's update...

superdave6653

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#1576

Post by superdave6653 » Sun Sep 24, 2017 10:36 pm

Comcast
Salt Lake City

Recieved another update at 3:17pm today
Guide End Date now 10/7/2017 @ 4am MDT
No new listings after 10/6/2017 @ 6pm MDT

Looking pretty normal now

RSaunders

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#1577

Post by RSaunders » Mon Sep 25, 2017 12:44 pm

Verizon FIOS
Anne Arundel, MD

I know it's not going to work because the guide update comes back in 15 seconds with OK.

I tried "C:\Windows\ehome\mcupdate.exe -manual -nogc -p" yesterday, no obvious effect.

I've got local broadcast channels but no cable channels. Is there anything I've missed??

Kenneth Burns

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#1578

Post by Kenneth Burns » Mon Sep 25, 2017 5:22 pm

RSaunders wrote:Verizon FIOS
Anne Arundel, MD

I know it's not going to work because the guide update comes back in 15 seconds with OK.

I tried "C:\Windows\ehome\mcupdate.exe -manual -nogc -p" yesterday, no obvious effect.

I've got local broadcast channels but no cable channels. Is there anything I've missed??
That same thing was happening to me last week on Suddenlink in Louisiana, amid the guide outage. Local channels were being updated but not cable. I used Sean's WMC Backup tool to backup my series recording settings; did an mcupdate -MediaCenterRecoveryTask; set up my tuners again; and restored my series recording settings. As described in this post. This worked well. I did an image backup of the hard drive before trying this.

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davidhp

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#1579

Post by davidhp » Mon Sep 25, 2017 6:28 pm

Space wrote:
davidhp wrote:Amazing another update to 10/6 one day after the update to 10/5, wonders will never cease.
Actually, the 9/22 update was a duplicate of the 9/21 update (first new one after the outage). The 9/23 update was new. Let's see what happens with today's update...


I may not have checked on the 22nd.

cuafpr

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#1580

Post by cuafpr » Wed Sep 27, 2017 1:22 pm

comporium cable in SC, woke up to no guide data above basic channels.... sigh.

<rant>
I swear soon as i find the time im switching to moxxi whole home this constant guide and other issues is annoying. I work in IT i don't want to have to deal with it when i get home </rant>

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