Motz.. You're not too far from Redmond are you? Can you drive over there and smack 'em for me please? lolMotz wrote:Update for you guys...
10/17 12:25pm: Failed certification because they needed a "test" account for the app because no tv or movies were showing up...
10/17 12:35pm: Emailed back with a question as to how it passed certification to begin with as we never had a test account... and of course supplied them with our test servers... They take up to 2 days to respond to emails
And so the fun starts all over again.
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newfiend
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Motz
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I am by bus so it would probably take a while. My assumption is they use a third party for validation but I have no idea. We will see what they say tomorrow 
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newfiend
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Dude.. I'll pay for a Limo Ride there and back for you and buy you a six pack if your up for the trip...Motz wrote:I am by bus so it would probably take a while. My assumption is they use a third party for validation but I have no idea. We will see what they say tomorrow
You want to get out of the office for a bit anyway..right?
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gpatlanta
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So happy I have Apple devices right now.. Sorry for the dig guys. I feel for you. That is just crazy.
Greg
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barnabas1969
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Wow. It sounds like they really didn't do any testing on the app until there was a new version. Then, they suddenly started paying attention... maybe a little too much.
I totally understand the whole thing with a company who tests your stuff only until the first error. I hate that. I deal with it very frequently in my line of work. Companies find a single error, and stop. They send you the details of the error, and you fix it. Send another test sample... and they find the next error. It takes forever!
Now with software, I understand that they expect you to test your own software before you submit. In my case, it's DATA. They verify one problem with the data, and stop. I have no idea what they consider a "data error" in most cases. It's very frustrating.
I totally understand the whole thing with a company who tests your stuff only until the first error. I hate that. I deal with it very frequently in my line of work. Companies find a single error, and stop. They send you the details of the error, and you fix it. Send another test sample... and they find the next error. It takes forever!
Now with software, I understand that they expect you to test your own software before you submit. In my case, it's DATA. They verify one problem with the data, and stop. I have no idea what they consider a "data error" in most cases. It's very frustrating.
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Motz
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Yeah the report from them said... we went to recorded tv and there was no recorded tv, we went to movies and there were no movies.... urmmmm cause you didn't record anything? I am just curious how they certified the original version as I have never supplied a test account to any of the market places.
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newfiend
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- Epic FAIL!
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STC
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*thoughts of making some videos with apt titles to put on your test machine that they can readMotz wrote:Yeah the report from them said... we went to recorded tv and there was no recorded tv, we went to movies and there were no movies.... urmmmm cause you didn't record anything? I am just curious how they certified the original version as I have never supplied a test account to any of the market places.
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newfiend
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Planet of the Apes comes to mind...lolSTC wrote:*thoughts of making some videos with apt titles to put on your test machine that they can readMotz wrote:Yeah the report from them said... we went to recorded tv and there was no recorded tv, we went to movies and there were no movies.... urmmmm cause you didn't record anything? I am just curious how they certified the original version as I have never supplied a test account to any of the market places.
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carljanderson
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**insert snide comment about testers who know WMC and those who don't even know WMC exists **Motz wrote:I am just curious how they certified the original version as I have never supplied a test account to any of the market places.
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STC
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"Please hold as your test submission is passed over to our quality control department level 2 in Mexico......"
*crappy music, long wait*
"HJALO DIS IS ROSA, HOEW MAY I ELP YOO?"
*crappy music, long wait*
"HJALO DIS IS ROSA, HOEW MAY I ELP YOO?"
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newfiend
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I see you have contacted MS Support before eh..? LOLSTC wrote:"Please hold as your test submission is passed over to our quality control department level 2 in Mexico......"
*crappy music, long wait*
"HJALO DIS IS ROSA, HOEW MAY I ELP YOO?"
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gpatlanta
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Next they'll say they can't verify that the remote functions work. You'll have to go setup a HTPC in [insert test support country here] for them.
Greg
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TeddyR
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Not only that, but you cant use it normally either... Seeing how they have handled this thus far I wouldnt doubt them failing it for seeing activity that they did not initiate... (example: a show added or deleted that they did not add or delete themselves...)Motz wrote:Emailing wasn't enough so I had to re-submit... so now I just can't turn off my PC for 7 days...
Time is on my side.
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newfiend
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Well if it fails again Motz the offer for the Limo and Beer still stands...lol
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Embiggens
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Man, this is messed up. Good luck next round, Motz.