staknhalo wrote:Again, you guys need to be contacting Microsoft AND Netflix, not just posting about it here!
I've tried that in the past. All you get is the run-around. It's a waste of time.
Maheeb at Microsoft (in their support center located in India) won't know what you're talking about, but he'll gladly take your credit card information (unless you have a retail version of Windows that was purchased within the last year). Then, after an hour or two on the phone, he'll finally figure it out and tell you that the plugin is no longer supported. And you PAID for this non-answer!
Susie at Netflix (actually an American!) probably won't be aware that the Netflix plugin for Windows Media Center even exists (and she's never heard of "Media Center" before... and will INSIST that you must be watching Netflix in a browser), but she'll find it in her knowledgebase after a while... and she'll tell you to call Microsoft... because they wrote the plugin and support is Microsoft's problem.
So, you're just SOL.
Here are my opinions:
1) There's no point in buying a retail version of Windows. The "support" you receive isn't worth the price difference between the OEM and retail versions.
2) Every time I've ever called "support" (either at Microsoft or at the manufacturer of the PC) that had something to do with Windows or a PC that I bought (I've only bought ONE pre-built PC in my life, and it was the most expensive piece of crap I've ever owned)... I knew more about it than the person on the other end of the phone and it was a waste of my time. The only productive calls I've ever had to those organizations is when I call as a corporate customer, and I get to speak to people who are much higher up on the food chain from the normal "support" people.
3) My experience as a consumer tells me that the "support" people only know how to follow a flow chart that tells them standard responses to your problems (which you could do all by yourself on a website). I understand that this probably resolves 95% or more of the problems that their customers call about, but, in many cases, it leaves more tech-saavvy people hanging without a resolution. Unfortunately, companies like this have no escalation process for retail customers. If you're a business customer at a large organization, then you get a much different experience.