Really Time Warner? Not even one packing peanut?

[wackychimp]

I got home yesterday and my tuning adapter and CableCARD had arrived. I was excited to open up the box and run upstairs to hook it up to my new WMC box with the Ceton 6 tuner I just got last weekend. I was READY for 6 tuners of sweet goodness. Then I opened the box...


This is how it was all packaged. The box was easily two times as big as it needed to be. Not one shred of packing paper or bubble wrap & not even one packing peanut:


It was a little surprising and then I pulled out the tuning adapter... major dents and wiring exposed:



And the CableCARD was just loose in the box! Also dented pretty drastically.


I called them up and after the requisite half hour on hold, the woman didn't even seem surprised and just told me to ship it back and they'd send a new one.

If they'd just taken even 3 seconds to consider protective packaging I'm sure it would have come through ok. Now they have to pay for the return shipping and shipping on an new one. Do they not even care? Actually I know the answer to that question is "no". It's just sad that they don't give a crap at all.

[staknhalo]

They were thinking of the environment

[Shackleford]

Wow, someone doesn't like their job.

[crawfish]

If they'd just taken even 3 seconds to consider protective packaging I'm sure it would have come through ok. Now they have to pay for the return shipping and shipping on an new one. Do they not even care? Actually I know the answer to that question is "no". It's just sad that they don't give a crap at all.

They were just being frugal. Why waste packaging material on something that's already scratched, dented, and cracked? (I really doubt bouncing around loose in the box caused the depicted damage.)

Wow, someone doesn't like their job.

This.

[wackychimp]

They were just being frugal. Why waste packaging material on something that's already scratched, dented, and cracked? (I really doubt bouncing around loose in the box caused the depicted damage.)

Really, you think they sent me a beat up TA and CableCARD knowingly? Wha...?

[STC]

The box would show damage. Does it?

[crawfish]

Really, you think they sent me a beat up TA and CableCARD knowingly? Wha...?

They did ship everything unprotected in an oversized box. Who does that?

The box would show damage. Does it?

I would think so. That's a pretty substantial dent in the base of that thing.

[STC]

Send your pics to someone higher up. You may get some prompt decent service.

[staknhalo]

Or post to the consumerist also.

[nick]

I had the same thing happen on a STB and just brought it into the local office to swap out. The STB was in a box about 2x the size w/o any packaging. No wonder they have such issues with hardware.