In my opinion that was not the right course of action for three reasons:bradt5085 wrote:I'm having this issue too. Columbus Oh, TWC. Ceton infiniTV.
Filed a complaint with the FCC yesterday... we'll see where THAT goes...
#1. CGMS is typically from the station itself (I have never heard of an operator modifying it, though it's theoretically possible) so if one was going to file a complaint for this issue, it would typically need to be about the station and not the cable operator. Additionally customers on another operator reported the same issue.
#2. FCC complaints are typically last resorts. It is very rare for me to refer a customer to the FCC complaint process (I would say I only do it about once every other month). In almost all cases, the issue can be resolved
#3. Station engineers are typically very willing to assist. I typically use no special connections here - in this case, I called the station's main # and the switchboard got me to engineering.
The flag getting enabled was an unintended side-effect of a software upgrade the station did to a piece of processing equipment. Once we explained the issue to the engineer (who indicated he had heard about the issue from a customer earlier today, but whoever spoke with him used incorrect terminology, which I think left him unsure what the issue was). Once the cause was identified, the processor was re-configured to set the CGMS to Copy Freelyadam1991 wrote:Questions remain:
* what did Ceton and WCMH engineers have to do to resolve this?
TWC boxes (like most operator-supplied boxes) are not CableLabs certified. This means they do not need to adhere the requirements that retail devices do. For instance, the ATX UCrypt (powered by Ceton technology) is not CableLabs certified, as it is not a retail device (it is only sold to cable operators)adam1991 wrote: * how could the TW boxes possibly record this, when the industry standard technology does what it's told to do and rejects it?
Most likely the AT&T STBs ignored the CGMS flag.adam1991 wrote: * can we find any AT&T U-Verse customers in the area who can speak to their experience with this?
Also props to the engineers at WCMH, as they were very willing to engage and resolve the issue quickly once we brought it to their attention.